Our first lunar fast becoming disappointing
Comments
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Sandgroper you are so right the troubl is that Japanese dont make caravan so we dont have a price for price comparison prices go up every year quality goes down I wonder why far eastern company as not enter the market it must be worth millions
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Why don't the peasants revolt? If all CC members opted not to buy a new van, say in 2017, what would the dealer. manufacturer's response be?
Problem is ewe all trot off to the shows and fall for the 'deal', whatever it is, and pay up.
Moaning in the pub or on this site worries the manufacturer not at all. His legal team will fend off the complaints and he will move on.
The British car manufacturers used to happily let the purchaser be their 'quality control' and fix any who complained. Many didn't complain to the dealer so they got away with it, but only until the Japanese cars arrived!!!
Oddly enough if people took legal action for the badly dealt with cases it might help. Small claims actions cost you very little but the other side a fortune. Those legal teams are very expensive and they do not get the costs back even if they win. People
need to make the failures more expensive for the manufacturers and at some point they might just get the message although given the level of warranty claims I would have thought it would be cheaper to improve now.0 -
We got it in june phoned caravan club but was told it was to late to reject it
The CC is wrong and supplying incorrect information! If the dealer has done a repair and the same problem has re-occured then you are in a position to reject the caravan.
I am happy to be corrected if someone supplies a link to legilsation that states you cannot reject the carvan after 30 days.
However do not take my word or that of the respected CC legal team, contact CAB or Trading Standards and ask them and then come back here and update us!
BTW if the caravan is on finance, contact the finance company as they own the caravan. If the deposit or any amount was paid using a credit card, advise the credit card company that you have a dispute under Section 75.
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Thankyou but we paid cash for it I think we ate now getting the run around when I phone and ask to speak to manger director am told his on holiday and the one under him is also on holiday and the reason they never came out was the person darling with our
van is also on holiday and his computer is locked0 -
Thankyou but we paid cash for it I think we ate now getting the run around when I phone and ask to speak to manger director am told his on holiday and the one under him is also on holiday and the reason they never came out was the person darling with our
van is also on holiday and his computer is lockedI am afraid it is time to get tough with the dealer.you need to go on the Citizens Advice web site and get copies of the standard letters to use. Threaten a small claims action unless you have firm proposals to sort the matter within say three weeks.
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Unfortunately you are reaping the rewards of acceptance over decades of repeat buyers of woefully asembled common parts across the caravan industry. Manufacturers have chucked out increasingly poor products at increasing prices year on year content in the
knowledge that those awfully nice end users will breathe in, put the stiff upper lip out and not complain let alone reject the poor quality that is offered.Have you seen the price of the latest Lunar, £34k, assembled with the same poor quality parts accepted by manufacturers across the board.
On fuelling to come home from a weekend away on Sunday there were 3 ladies admiring our nice looking caravan. Once given the truth of just how poorly assembled it is, they weren't so keen.
I laughingly heard that some manufacturers have aspirations of BMW & Mercedes Benz aftermarket service. Wonder what medication they are on.
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I have ordered a new Lunar Delta TS which will not be built until December. I am seriously considering taking HP for about 2k as I feel this might be like an insurance policy as I believe the HP company would then have an interest if the van was not up to
standard. Would this be any different from doing the same thing with a Credit Card. As consumers it is our duty to make the manufactures produce a good quality product.0 -
I have ordered a new Lunar Delta TS which will not be built until December. I am seriously considering taking HP for about 2k as I feel this might be like an insurance policy as I believe the HP company would then have an interest if the van was not up to
standard. Would this be any different from doing the same thing with a Credit Card. As consumers it is our duty to make the manufactures produce a good quality product.Having on finance is one of the best insurance policies and we have used the finance company in the past to lean on the dealer and manufacturer. This speeded up the repair by a good margin and afterwards we never had any more issues with other repairs.
Yes you pay extra because of interest charges, but it is worth it as you do not have the stress of fighting with the dealership etc.0 -
I have ordered a new Lunar Delta TS which will not be built until December. I am seriously considering taking HP for about 2k as I feel this might be like an insurance policy as I believe the HP company would then have an interest if the van was not up to standard. Would this be any different from doing the same thing with a Credit Card. As consumers it is our duty to make the manufactures produce a good quality product.
With HP the finance company own the caravan until the final payment and you are paying them to use it until the final payment. With a credit card you own the caravan but you still have rights against the credit card company. I am not aware of any differences though in the actual rights when things go wrong but an HP company giving the credit on a manufactueres scheme probably has more leverage in the real world of business.
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I have ordered a new Lunar Delta TS which will not be built until December. I am seriously considering taking HP for about 2k as I feel this might be like an insurance policy as I believe the HP company would then have an interest if the van was not up to
standard. Would this be any different from doing the same thing with a Credit Card. As consumers it is our duty to make the manufactures produce a good quality product.With HP the finance company own the caravan until the final payment and you are paying them to use it until the final payment. With a credit card you own the caravan but you still have rights against the credit card company. I am not aware of any differences
though in the actual rights when things go wrong but an HP company giving the credit on a manufactueres scheme probably has more leverage in the real world of business.Also with HP and using the finance house to put leverage on the dealership is a lot quicker than trying to use Section 75 as S75 does not help speed up the repair process or get the dealership motivated as they know the bank will give you a hard time when
claiming under S75.TBH the call centre don't give a monkeys and will try and fob you off. Lesson learnt the hard way
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I have ordered a new Lunar Delta TS which will not be built until December. I am seriously considering taking HP for about 2k as I feel this might be like an insurance policy as I believe the HP company would then have an interest if the van was not up to
standard. Would this be any different from doing the same thing with a Credit Card. As consumers it is our duty to make the manufactures produce a good quality product.With HP the finance company own the caravan until the final payment and you are paying them to use it until the final payment. With a credit card you own the caravan but you still have rights against the credit card company. I am not aware of any differences
though in the actual rights when things go wrong but an HP company giving the credit on a manufactueres scheme probably has more leverage in the real world of business.Also with HP and using the finance house to put leverage on the dealership is a lot quicker than trying to use Section 75 as S75 does not help speed up the repair process or get the dealership motivated as they know the bank will give you a hard time when
claiming under S75.TBH the call centre don't give a monkeys and will try and fob you off. Lesson learnt the hard way
The one time I used Section 75 the CC company could not have been more helpful. Their intervention was swift and achieved the result I wanted and more in a very short time. I have never used HP so can't comment. However, having checked it would appear that
in the majority of cases the seller, not the HP company, retains ownwership of the goods until the last payment has been made.The clue is in the title hire purchase. Basically you hire it from the finance company until the final payment when they sell it to you. The dealer has no financial interest once the caravan leaves the premises.
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We've got a 2015 Lunar Stellar, seems everyone we speak to seems to have had no/not many problems and seem well happy with them, are we just lucky ?.
Lunars satisfaction rate is over 80% according to PC surveys so yes the OPs are probably just unlucky but from what you read on the forums they are by no means the worst and all makes include the odd dog.
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I have just been reading the posts on Lunar. We bought a new Clubman CK in Dec. 2015 and wrote the first complaints letter to the dealer in March when we returned from sunny Spain. Apart from minor niggles, that should not have happened, the main fault
was the sliding washroom door fouling the framework and scraping as it opened and closed. So far we are waiting for the third replacement from Lunar, 8 months on. In the meantime, cupboard catches have come loose, the work top flap fell off, cupboard doors
have warped and twisted, the water pump failed, the washroom tap body leaked, the lounge 12 volts lighting failed (cured by an "advanced reset" to the Sargent control panel, and the Alko stabiliser locked the brakes on. The dealership is as frustrated as
I am with Lunar, and a direct letter and list of faults to the MD got an analgesic reply from the Acting Head of Customer Relations outlining their stringent build and quality tests on all models.I am still waiting for a new sliding door and cupboard door, but not holding my breath.
RStuartM 13630556
Wiltshire
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Judging what has been written on this and other threads in the past I am surprised that anyone buys Lunar caravans. The answer is to vote with your cash. I am also amazed with the poster who expects faults on his new caravan and is prepared to repair them
himself. Thats akin to going to a resturant and cooking the food yourself.0 -
Judging what has been written on this and other threads in the past I am surprised that anyone buys Lunar caravans. The answer is to vote with your cash. I am also amazed with the poster who expects faults on his new caravan and is prepared to repair them
himself. Thats akin to going to a resturant and cooking the food yourself.If the Practical Caravan survey is correct they have about 85% owner satisfaction which is about average and from our experience they are about average. For those who think Lunar are bad have a look at Eldiss who are way below the rest at about 75%. If you
look at fault free caravans Lunar are again average with Eldiss trailing again. These results have been near consistant over the last three years. Lunar are not perfect but are no worse than the rest. The best results are Adria and Sprite again consistantly.0 -
We bought a new Clubman CK in Dec. 2015 and wrote the first complaints letter to the dealer in March when we returned from sunny Spain. Apart from minor niggles, that should not have happened, the main fault was the sliding washroom door fouling the framework
and scraping as it opened and closed.What I suspect happens is when the van' is parked in a certain direction in hot sun and the caravan door is open the heat of the sun on the door causes that face to expand causing it to warp over time. I noticed that occurring with our washroom door on one
occasion and now I am aware of it I shut the door at times when the hot summer sun would shine through the entrance door onto it.0 -
Given the problems across the board with build quality, why do people persist in buying new caravans. Is it as Samuel Johnson wrote "the triumph of hope over experience"?
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I have just been reading the posts on Lunar. We bought a new Clubman CK in Dec. 2015 and wrote the first complaints letter to the dealer in March when we returned from sunny Spain. Apart from minor niggles, that should not have happened, the main fault
was the sliding washroom door fouling the framework and scraping as it opened and closed. So far we are waiting for the third replacement from Lunar, 8 months on. In the meantime, cupboard catches have come loose, the work top flap fell off, cupboard doors
have warped and twisted, the water pump failed, the washroom tap body leaked, the lounge 12 volts lighting failed (cured by an "advanced reset" to the Sargent control panel, and the Alko stabiliser locked the brakes on. The dealership is as frustrated as
I am with Lunar, and a direct letter and list of faults to the MD got an analgesic reply from the Acting Head of Customer Relations outlining their stringent build and quality tests on all models.I am still waiting for a new sliding door and cupboard door, but not holding my breath.
RStuartM 13630556
Wiltshire
Are you aware that as you have had the same faulr repaired 3 times in the first year you are justified in rejecting the caravan under the Consumer Rights Act 2015.
Please contact your nearest CAB to get advice on how to proceed with rejecting the caravan. If more and more people stated rejecting goods, the suppliers will put pressure on the manufacturers and we can only then hope for better quality goods!
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just bought a new Lunar clubman - faulty window, scratched window - tracker not even wired in - has taken 2 weeks + to sort the tracker - awaiting new windows under warranty. I am waiting to see what else we sahll find wrong when we actually use the van
next week. Will not be buying another Lunar.0
