Our first lunar fast becoming disappointing
Our lunar delta ti 2016 is becoming a massive disappointment we had it back to dealer in September to have warranty work done we no light in bathroom 12 volt light not working in lounge microwave not working external pump not working and housing cracked
letting in water into van causing damp they had van for 4 weeks all work done when we were last out in it lounge light stopped working and left front windows would not shut properly phoned dealer who said they would come to us at half term when we phoned them.we
were told they are short staff and no one can come out now light gone in bathroom wont switch on and external pump wont turn off seriously thinking of cutting our losses and exchanging it
Comments
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Thats truly unacceptable. How long have you had it? I'm not sure of the legal time scale that you are allowed to do it in, but you might be able to reject it as not fit for purpose. In any event I would suggest a strongly worded letter to Lunar copied to the caravanning media might assist.
TF
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We got it in june phoned caravan club but was told it was to late to reject it
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You need to check that you have the right window catches fitted. When we picked up our 2015 Lunar the window catches kept opening when under towing. If we hadn't use a towing cover windows could have gone for a fly. Dealer admitted that wrong catches
were fitted at the factory, so much for QC & PDI checks! A year on and we need a new floor fitted.0 -
I beleive that you can still reject it due to it being unfit for purpose, there is no time limit for that since the time would be based on reasonable expectation of the working life of the product. Check the sale of goods act. It may be worth getting a solicitor
to rattle their cage.0 -
The law changed in 2015 ..
This right to a refund is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#30-day-right-to-reject
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The first six months
If you discover the fault within the first six months from purchase, it is presumed to have been there since the time of purchase - unless the retailer can prove otherwise.
During this time it's up to the retailer to prove that the fault wasn't there at the point of purchase - it's not up to you to prove that it was.
If an attempt at repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction - if you wish to keep the product.
No deduction can be made from a refund in the first six months following an unsuccessful attempt at repair or replacement.
The only exception to this rule is motor vehicles where a reasonable reduction may be made for the use you've already had of the vehicle after the first 30 days.
If you'd prefer to keep the goods in question you can request an appropriate price reduction.
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Four weeks to carry out a few repairs?? Surely that cannot be right!
I think, with all due respect to them, the CC are not the best organisation to ask about complaints against caravan manufacturers.
Give Citizens Advice Consumer Helpline a ring (03454 04 05 06). They know what they are talking about.
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Awful situation for you cm, and you too op. I would take Ian's advice about CAB.
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Thank you for all your kind words will be taking legal advice when we get home just tried to set up front room bed as got grandchildren tonight and cant pull slats out to make bed up defiantly got a friday afternoon caravan
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we also had to have our slats changed as wouldn't run, even after 'repair' still wouldn't run so I sanded some of them down a little and then used furniture polish on the runners and ends of slats, not perfect but now works reasonably well. Our last van
was a lunar stellar and that was excellent, so like you I think we have a Friday model0 -
The faults mentioned can be easily rectified, why all this talk of rejection?
Get them sorted rather than rush out and buy another which could be worst, i spent two painful years sorting out problems, but the last three have been virtually fault free.
My caravan is now for sale, and i've ordered a Swift HT model, but i don't expect it to be fault free, as i've not bought one yet with less than 15 issues, most minor but still irritating.
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I have had similar problems with my 2016 Delta TS. The Truma Ultraflow housing had to be replaced due to a crack in the inlet pipe. I put that down to the screws holding it to the caravan wall being overtightened. It was done under warrenty.
I took my bathroom light switch apart and slightly stretched the spring inside the mechanism. This appears to have cured the problem.
The pump not stopping might be down to the pressure valve having been moved slightly. I have had this on a number of caravans. The switch is a white part under the front off side seat, with a knurled knob on the top. Turn this nob slowly to the right until
the pump stops. If that does not work you might have to screw it all the way down and then unscrew it until the pump stops. I was told that the pump should run for a couple of seconds after the tap is turned off.0 -
The faults mentioned can be easily rectified, why all this talk of rejection?
Get them sorted rather than rush out and buy another which could be worst, i spent two painful years sorting out problems, but the last three have been virtually fault free.
My caravan is now for sale, and i've ordered a Swift HT model, but i don't expect it to be fault free, as i've not bought one yet with less than 15 issues, most minor but still irritating.
I guess like a lot of people I'm not happy to accept shoddy, poor quality goods after spending £20 k plus. Until we the customers give the caravan manufacturers a hard time poor quality vans will continue to be spewed out of their factories.
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Oneputt is entirely correct! Caravans are expensive and we should expect to take delivery of them in as near faultless condition as is possible.
However in addition to the manufacturer there is another key player in this discussion, - your dealer who is responsible for the PDI, the vital Pre Delivery Inspection. During that PDI all systems should have been tested and any faults corrected, BEFORE the van was delivered to you!
I own a Coachman, it is my third, - all were delivered in a faultless condition, and although I obviously like Coachman's build quality I am also very sure that the on delivery condition was mainly due to my excellent dealer, Highbridge caravans. They clearly take the PDI seriously!
TF
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If you do except it is only a few problems which I dont as 7 faults is too much I have fgiven dealer a chance to put it right they had it for four weeks and still have same problem tried the pressure valve but no joy the dealer is sending a new pull light
to the caravan site asking me to fit I would normally say no but got to have light in bathroom0 -
The law changed in 2015 ..
This right to a refund is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.
http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#30-day-right-to-reject
Write your comments here...I think it is 6 months http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act#the-first-six-months
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As I posted earlier, my reading is that there is still a right to reject up until 6 months if repairs have been attempted and those same repairs have not worked. No idea what rectifications were done or whether they are repeated faults. The fealer is permitted
to make some deduction for usage after the first 1 month I think.0 -
When I explained what had happened to the c c legal team I was told you have to reject it within 28 days I did explain that we only used it for one night and could not us it after that as work commitments so wouldnot of been possible to of spotted faults
and we did so as soon as we found them but we have had the van to long even lo only was used for 24 hours ours0 -
Go and make an appointment with the CAB they will be in a position to advise you of your rights. You will then be able to what steps to take next.
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I feel your pain, we purchased a new Luna Clubman in late June this year and have to say the build quality just doesn't exist with Luna. We have suffered frustrating petty faults, two faulty
water pumps replaced, water pump would not turn off, TV areal box attached with only one screw, shower door catching on frame, kitchen tap loose, bathroom tap leaking, kitchen cupboard door has fault in covering, Luna strip under front window coming off after
been fixed once already, rubber washers on front locker locks are perished, Alko wheel lock thread damaged, lights in wardrobe faulty, drawer runner detached from drawer, wet locker door catching on frame. Most of these faults were sorted by our dealer,
but we are waiting for further warranty work later this month. Is it wrong to expect these faults to have been identified before it left the factory ?0 -
Hi
if you paid any part of your purchase on a credit card I would inform them also they have an interest in your caravan and can influence the dealer and manufacturer.
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This industry is like the car industry was years ago when you bought a car of any make and either have a good un or a Friday afternoon car.
Our Lunar lexon has has less faults than the last 4 new caravans bought. It hasnt been fault free but alot less hassle than the rest.
I hope you get yours sorted and then can enjoy.
Kev
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When i read posts like this one i find it hard to understand how these problems repeatedly exist.As a tradesman and on "the tools" all my working life i know that building caravans is not rocket science.Many of the petty faults reported in threads like this should just not happen and if they do it should be a very simple job to put them right.My thoughts always turn to what sort of people are being employed to do some of this repair work and how much attention is paid to doing it properly so there is no reaccurance of the same problem.Personnally i,ve never heard of an industry like the caravan industry for such consistantly shoddy work in so many cases.I,ve always found caravans very easy to work on as almost everything is accessable unlike cars for instance so i just dont understand why the work is sometimes of a totally unacceptable standard.Iknow that some makers/dealers have a better reputation than others but the industry as a whole just does not have a good reputation and its not hard to see why.
v9
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Why don't the peasants revolt? If all CC members opted not to buy a new van, say in 2017, what would the dealer. manufacturer's response be?
Problem is ewe all trot off to the shows and fall for the 'deal', whatever it is, and pay up.
Moaning in the pub or on this site worries the manufacturer not at all. His legal team will fend off the complaints and he will move on.
The British car manufacturers used to happily let the purchaser be their 'quality control' and fix any who complained. Many didn't complain to the dealer so they got away with it, but only until the Japanese cars arrived!!!
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