Warranty work
I have a problem with my caravan I had all 3 sevices done to my caravan as part of the warranty and now have a problem with delamintion the sevice book says it covers the likes of warrant for 6 years mine caravan is only 5 yrs old .The makers says it has
to be service for 6yrs to quaefie for the work to be done no where in the service book does it say 6 the only thing it has is a page with 6 place for a service stamp. Has anyone else had this problem if so can you help
Comments
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That is correct as to qualify for the 6 year warranty it is required that the caravan is servcied every year. The caravan was bought under the Sale of Goods Act and if bought new then you should be taking it up with the dealer as one expects the floor on
a 20K plus caravan to last longer than 5 years under the Act. If the caravan is on HP contact the finance company with your complaint and they will act for you.However the good news is that a delamination issue is not a big or expensive repair and can be done by any AWS techincian who will come to your home to do the repair at a much lower price than any dealership.
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Be very carefull on this repair as I bought a 2014 Bailey caravan and to keep up the warranty you must use a trained Bailey Techincian and nobody else so if the techincian is not Bailey trained then the warranty will be void I almost sliped up on this point
I dont know about other companys so I would study your warranty that came with your caravan hope this helps.0 -
Be very carefull on this repair as I bought a 2014 Bailey caravan and to keep up the warranty you must use a trained Bailey Techincian and nobody else so if the techincian is not Bailey trained then the warranty will be void I almost sliped up on this point I dont know about other companys so I would study your warranty that came with your caravan hope this helps.
The caravan is already out of warranty as services were not completed in time. Most AWS technicians have the correct training for all makes of caravans as ther eis hardly any difference between the different brands.
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Sorry I don't understand your problem, if you've had the van from new and you've had it serviced every year, the van is only 5 years old and the warrenty is good up to 6 years years surely and work required is still under warrenty
We have a van that has to have warrently work done, the van is nearly 4 years old the warrently is for 6 years so it was just a call to the dealer, send him a photo of the problem and book it in to get the work done. The dealer will of course have a look
at it and decide what will need to be done and clear the work with the makers.0 -
Manufactors still rejecting my claim so we going to County Court for the Judge to decide
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The caravan manufactors still rejecting my claim so we going to County Court for the Judge to decide
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The caravan manufactors still rejecting my claim so we going to County Court for the Judge to decide
Write your comments here...Good luck as you have not had the van serviced per the reccomended schedule and warranty conditions it will be interesting to see how it goes
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The caravan manufactors still rejecting my claim so we going to County Court for the Judge to decide
If you are taking the caravan manufacturer to court there is no doubt in my mind that you will lose. That is a foregoen conclusion and hopefully you did not get the advice to take the Caravan manufacturer to court from a legal body.
Your contract is with the supplier and not the manufacturer. Even if you took the supplier to court you need to prove that the glue used is inferior and is a latent defect. This will be extremely hard to prove.
Anyway the 6 year warranty is ONLY for water ingress or damp and is not for fittings etc however I am sure your solicitor would have told you this anyway.
You are better off spending the money on the repair than going to court.
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i think this is a wind up
bought new 5yr old now 3 services
warranty will be void so whats the posters problem ?
The warranty is between the dealership and the manufacturer and not between the consumer and the manufacturer. However it is void between the dealer and the manufacturer but the supplier is still legally obliged under the Sale of Goods Act to fulfill certain
obligations.For the benefit of Fireman her are the Sale of Goods Act Key Facts:
1 Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).
2 Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description. Aspects of quality include fitness for purpose, freedom from minor defects, appearance
and finish, durability and safety.
3 It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.
4 If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)
5 For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).
6 A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.
7 If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit
8 In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).
9 If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)
10 After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.0
