Lunar/Venus disappointment
In April we took delivery of a new Venus 570/4. We had a mishap on our first journey and suffered some damage to the awning rail and rear top light. The van has been back with the dealer since the 1st June for repair. Our disappointment is that the dealer
is unable to start the repair work as Lunar have so far not supplied the parts. We have a cross channel booking for France in August and wonder if we will have our caravan back by then. The dealer has informed Lunar of this and have had no response. It
seems very poor to us. Lunar are obviously keen to sell caravans but are not bothered about the supply of parts. If and when we change our caravan it is unlikely to be from Lunar.
Comments
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Oh how disappointing . Seems from what I read that yours isn't an isolated case. Its about time we had someone who would look after our interests as consumers. I wonder who that might be .
Not ideal but is it possible for you to use the caravan without the repair?
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Unless the van is damaged to such an extent that it is unuseable, get it back and use it, you then call the shots. Think caravan manufacturers are flat out at the moment fulfilling orders for new vans.
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In April we took delivery of a new Venus 570/4. We had a mishap on our first journey and suffered some damage to the awning rail and rear top light. The van has been back with the dealer since the 1st June for repair. Our disappointment is that the dealer
is unable to start the repair work as Lunar have so far not supplied the parts. We have a cross channel booking for France in August and wonder if we will have our caravan back by then. The dealer has informed Lunar of this and have had no response. It
seems very poor to us. Lunar are obviously keen to sell caravans but are not bothered about the supply of parts. If and when we change our caravan it is unlikely to be from Lunar.Not just Lunar though all the manufacturers, i would realy start pushing hard now bombard dealer with call, bearing in the manufacturers will be ging on their summber holidays an about three weeks.
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In April we took delivery of a new Venus 570/4. We had a mishap on our first journey and suffered some damage to the awning rail and rear top light. The van has been back with the dealer since the 1st June for repair. Our disappointment is that the dealer
is unable to start the repair work as Lunar have so far not supplied the parts. We have a cross channel booking for France in August and wonder if we will have our caravan back by then. The dealer has informed Lunar of this and have had no response. It
seems very poor to us. Lunar are obviously keen to sell caravans but are not bothered about the supply of parts. If and when we change our caravan it is unlikely to be from Lunar.Not just Lunar though all the manufacturers, i would realy start pushing hard now bombard dealer with call, bearing in the manufacturers will be ging on their summber holidays an about three weeks.
Very good point.
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Our caravan, a 2011 Lunar Clubman had its yearly service in February. Some damp was found. The work required some new parts, awning rail, wall panel etc. Repairs were finished two days sgo. The delay was entirely due to Lunar's seeming inability to
supply run-of-the-mill spares in anything less than six weeks. Lunar are not the only caravan manufacturers who make you wait many weeks for replacement items. The CC should chase them about this problem.0 -
This is SO disappointing and I cannot understand such poor service. The service from our dealer has been first class and we have found they are the best dealers we have known in 36 years. How sad that good service is not matched by the manufacurer. I
have emailed Lunar so wait to hear the response.0 -
I am afraid this is typical of the industry. We have waited for months for bits from other manufacturers and it took six months for parts after a minor bump. Luckily we could still use the caravan.
If the caravan is useable I would take it back until the bits arrive.
Our version of revenge was to go to the caravan show, find the manufacturers rep and lay into her in front of potential customers. It may or may not have affected their sales but it did do us good.
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I must now give credit to Lunar as I emailed them and received a reply from the regional sales manager. He chased the matter for me and the delaer now has the date for the arrival of parts and repairs are booked so our caravan will be returned in time
for our crossing to France.0 -
I must now give credit to Lunar as I emailed them and received a reply from the regional sales manager. He chased the matter for me and the dealer now has the date for the arrival of parts and repairs are booked so our caravan will be returned in time
for our crossing to France.Write your comments here...
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I must now give credit to Lunar as I emailed them and received a reply from the regional sales manager. He chased the matter for me and the delaer now has the date for the arrival of parts and repairs are booked so our caravan will be returned in time
for our crossing to France.Good to hear.
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