How would you expect to receive a brand new caravan
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Our handover of our brand new caravan lasted about 15 minutes. There was then another three hours whilst they corrected obvious faults, put the motor mover isolation switch where we had specified it to be at the time of order, fitted the ATC unit that they
had forgotten to do and fit the radio that they had also forgotten to fit. Oh, and the guy doing the hand-over couldn't have cared less. Needless to say that is the first and last time I will buy from that particular dealer.Write your comments here...sounds just like ours, typical rubbish from a rubbish industry. Will only improve when the Japenise enter the market, bit like cars
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Our handover of our brand new caravan lasted about 15 minutes. There was then another three hours whilst they corrected obvious faults, put the motor mover isolation switch where we had specified it to be at the time of order, fitted the ATC unit that they
had forgotten to do and fit the radio that they had also forgotten to fit. Oh, and the guy doing the hand-over couldn't have cared less. Needless to say that is the first and last time I will buy from that particular dealer.Write your comments here...sounds just like ours, typical rubbish from a rubbish industry. Will only improve when the Japenise enter the market, bit like cars
I really don't know how you can post that, I've just done a quick calculation of those on this thread that had a good handover v those that didn't. the scores are:
Good 19
Bad 5 (or 6 if you add yours)
So how you can pick one bad post and say that is typical of the industry? What did you base this on? I know a quick poll on here is hardley evidence so you must have based your post on some other data?
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Thanks for all your comments. Our hand over lastest all of 5 minutes, totally a waste, nothing done to the van since it left Bailey. Still poly covering everywhere, no clean, nothing. The sales guy did not even know where the Aldi air vents were, saying
they had done away with them, of course they have not.Asked if a mechanic could change the gas bottles, no way to busy. From what we saw there was no involvement between fitters and sales. The whole set up seemed mickey mouse just churning out vans without any care or consideration or even customer service.
As for our super clean, well kept trade in, it was open the door not even going in. Just proves how it is and they sold our trade in the same afternoon.Yes i should have complaihed but whilted away from a row given we need to go back, perhaps. In over 30 years of caravaning Pioneer Caravans of Peterborough get the crap spoon. Given their heritage one should not be surprised perhaps, last time we ever buy
a caravan from them0 -
Apart from our very first caravan all our caravans have been purchased from the same dealer, if you get treated properly you go back. Our hand over lasts two days, they book you into their site for a night. The two caravans, the one you are trading in and
the new one,are placed side by side, so that you can unload all your crockery, cutlery,etc etc. from the old van to the new. Then, with everything connected in your new van by the seller, you are left for an hour or so to look around. Then the guy,who seems
to know all you need to know, arrives and goes through everything with you. You have until the next day to try everything out, any problems and you can ask them to pop back and sort it. However, we have still had to take vans back a couple of times because
things have needed to be put right.0
