New Coachman awning rail access points deletion

Having purchased a new coachman pastiche 2016 model at the end of October last year I discovered that contrary to the brochue that specified an awning rail both sides it only has an awning rail to the near side whilst the other has a rail with no access
points. This means that I cannot use either my second awning or my front cover. Contacted Coachme last October who said that remedial options were being investigated yet it took numerous phone calls until the middle of January only to be told that no action
is to be taken. I wrote to the MD and the following is a quote from a letter that was sent to me " The deletion of the offside access poit is not a manufacturing fault but was done to assist our awning manufaturer to improve their manfacturing process. We
at Coachman we had no idea that front cover manufacturers were using the offside access point to fit such covers. If thi information had been communicated to us by the cover manufacturers then we would not have agreed to the the change requested by our own
awning manufacturer. Witth respect this fault was not of our making but due to poor communication of an accessory supplier to the industry"

Anyone thinking of purchasing a new coachman should take the above into account and decide for themselves whether the deletion of the access points would affect them like it has me