After sales support from caravan manufacturers

Hi, I can certainly empathise with you. Our Lunar took 6 months to be repaired, again due to the time taken to obtain parts. I was also advised that this is not unusual. I must say I am surprised that the Caravan Club or any other organisation do not include
this in any of their surveys. Oh and where do Lunar Caravans come from? Oh yes, PRESTON!

Jill if you read the OP you will see where the  repairer is

Your insurers will obviously be claiming from the driver that ran into you ( assuming they were insured ) so I would ask about loss of use cover & as others have said, maybe get the cost of hiring a replacement covered by the insurance companies.

I'm currently having a similar problem with my Lunar, the damage is not serious so it can still be used but I have been waiting for parts for almost 3 months  which I thought was bad but it seems not unusual. it reminds me of the British motor trade in the
60s and 70s, unreliable products and service until the Japanese came into the UK market.

Have you tried banging on Lunars door?

Write your comments here...At one time they would only talk to a dealer,I think it has got a little better now.

In september 2014 my wife and I purchased a new lunar cosmos caravan.  A year after purchase i.e September 2015 we were involved in a road traffic accident when another driver failed to stop and drove into the back of our caravan causing serious damage.
 The Caravan Club Insurance Co were informed immediately.  The Caravan was taken into a repairer near to our home in Preston, Lancs.  Our insurers sent an assessor to assess the damage very quickly and he agreed the cost of the repairs with our repairer.  Five
months after this accident we still have not got our caravan back due to the fact that our repairer has been unable to obtain the necessary replacement parts from Lunar Caravans, and this despite the fact that this model of caravan is still in production.
 I am told by the insurers that this is not uncommon.  Obviously my wife & I are very unhappy. Being retired we use our caravan very frequently and this situation has put our lives and our caravanning hobby on hold.  We would be very interested to know if
other caravanners have suffered similar experiences.

We would also be interested to know what other caravanners feel about manufacturers' backup or aftersales service.

Many thanks.

 

Write your comments here...Baldeagle,

I have always found it best to deal with the man at the top in Lunar's case  the CEO is Brian Mellor appointed April2013  contactable at   brian@lunarcaravans.com.Often the man at the top is unaware of issues below him as he is protected by his senior staff.I
suggest you email him or write to him care of the board of directors and express your issues and ask for his comments. He will be obliged to write back to you and investigate the problems. Good luck, it has always worked for me in the past. I even had an 18
month old  demonstration MGTF replaced with a new one by adopting this approach. Stand your ground !!!! SG2

I used to handle motor claims many years ago, and reading this thread, it reminded me of when I settled quite a number of claims by providing a replacement rather than repair.  These were mainly where there was going to be a large loss of use claim, sometimes
arising from manufacturers being unable to provide spare parts in time.  I would contact the Third Party insurer giving them the facts.  In most cases they were appreciative of the notification and also agreed that we could replace rather than repair.  When
there is a saving to be made, agreement can be reached.

My recommendation is to notify your insurer as soon as possible if there is a liklihood of long delays and if you have good reason to hire for the full term of the repairs.  Your own insurer, unless they have provided loss of use cover, will only be responsible
in the first instant for the cost of repair and will look to the Third Party insurer for recompense.  Not all claims departments will take the initiative to put a proposition of replacement to a Third Party insurer early in a claim.

You should always remember that it is your duty in law to mitigate or minimise your losses.