GRRRR!!! Internet Banking security...............
I've just been trying to make quite a large transfer from my internet bank account, which has been flagged up as needing the Payment Verification Team to take a look at it. As a result I had to answer four 'security' questions. I could only give a truthful answer to one because the others needed 'None of the Above' answers. Apparently I 'failed' because one of the questions was 'Which of these companies do you have a mortgage with?'. I was read a list and answered 'None of the Above'. However, in the list one of them was the company we used to have a mortgage with, but this was paid off more than eight years ago so we no longer have a mortgage! I can only presume I was supposed to have given this company as my answer!
Now I have to take my passport and a utility bill into my bank tomorrow. I called in at the bank this morning to ask if I could make this transfer and was told that as it was under the maximum amount there was no problem!
I am steaming! I asked if I could speak to a manager to say the question needed to be 'Which of these companies do you have, or have you previously had, a mortgage with' in order to be able to give a correct answer! But apparently I'm supposed to give an incorrect answer in order to 'pass' the security questions.
Be warned if you're asked similar questions!
Comments
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Along similar lines I have problems with Tesco bank.Their system has decided that it does not recognse my computer, despite happily having done so for 2 of the past 4 yrs or so. It drives you mad. Why should I now have to get a
'one off' code to get things to work - EVERY TIME?0 -
Along similar lines I have problems with Tesco bank.Their system has decided that it does not recognse my computer, despite happily having done so for 2 of the past 4 yrs or so. It drives you mad. Why should I now have to get a
'one off' code to get things to work - EVERY TIME?Re Tesco, this should only happen when you clear your History, then they cannot identify you and you have to request a one off security code, sounds good to me. the best thing to do is NOT clear your History
Admiral
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Drive you mad do banks.
We were almost denied the privelge of opening an account because we didn't want any overdraft facility coupled with the fact that we haven't had a loan of any sort in the last 20 years means our credit rating wasn't showing anything because we haven't had
to repay anything. Catch 22.Common sense eventually won out but only after lots of hair tearing.
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When we were buying our previous caravan I paid the balance by using my debit card. Because it was a sizeable transaction we had to answer some questions over the phone. One was what was my date of birth. I still remember it so told them. Are you sure they said!!! It turned out that 27/07 was recorded as 27/01 at the bank where I had had an account for the past thirty plus years!!! Perhaps someone at some stage had written the seven as a French seven or French one and no doubt when it was transcribe to a computer some years later it was put in as a one.!!! We got round it by the manager of the dealers telling a fib by saying I was a previous customer!!!
David
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I too have been having fun and games with Internet banking recently and the only thing that is keeping me from chucking the rigmarole is reminding myself that they are trying to keep me safe! But even that wears thin as the frustration mounts!
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We are set up with three different banks for "internet banking" and its a good system if you use it regularly.Now if you dont it can be a pain as you cant always remember passwords and all three systems are slightly different.A couple of days ago i revised all our passwords and identity names and i still have two A4 sheets of id/password,s for all the other things we deal with online.Also when i write them down i do it in code so nobody else can understand them if they get hold of the paper which presents more problems as i cant always remember what code i,m useing
. On the banking issue you also get the problem that if you dont get it right the first few times the system locks you out and the whole lot has too be reset by phoneing the bank and trying too speak too someone 
peter.
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Paid for our caravan last year by internet bank transfer with no problem. I had already been into the bank and informed them what I intended to do. Worked well with no queries
I did a similar thing with our current van.I had too drive down too Devon so instead of carrying thousands of pounds with me i had it transferred too my bank in that area and once i wa satisfied with the van i withdrew the money and handed it too the seller.
peter.
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Paid for our caravan last year by internet bank transfer with no problem. I had already been into the bank and informed them what I intended to do. Worked well with no queries
That's exactly what we did when buying our last MH. What prompted us to do that was when we bought a car a few years ago and paid it with a debitcard, we were selected for a random check. We were asked for our password for telephone banking; we apparently
had one when we registered for that way back in the early 90's! Never having used it, neither of us had any idea what it was, but the lady on the other end of the phone was very patient and asked other things about the account, such as dates and amounts of
Direct Debits, which I know off the top of my head, so we did manage to pay it in the end.Bearing all that in mind, we went into the bank this time and they made a note of everything relating to the paymentand it all went smoothly this time, phew!
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Internet banking is the best thing since sliced bread.
just been helping our son on a house purchase and all the money transfer was done on line. Can hardly remember the last time I went into a bank.
i use 'Last Pass' for passwords, it randomly selects passwords made up of numbers letters daft characters etc. You can have as many characters as you wish. Passwords are saved and you only have to recall the password for 'Last Pass'
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My problem wasn't with passwords, but on checks on my 'credit history' by the 'Payment Verification Team' and they asked for an answer that I couldn't truthfully give - so it was the question which was wrong, not my answer!
Even more galling is the fact that they've now suspended my internet access completely!
I agree normally it's all straightforward, but don't assume it will be, and be prepared for the wrong answer if you get an ambiguous question!
I'm having to make a special visit to the bank this morning in order to sort it out quickly!
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Val, we're in a similar position as you, mortgage paid off about 15 years ago, no loans for longer than that, creditcard paid off each month. We're the people banks really don't like!
But we're the people having the stupid problems, when "computer says NO"
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It proves what I always say about internet banking in the past. Personally, I don't ever use it. Surprising how many people say I'm missing out. I don't think so. Also, my hubby paid of his substantial amount when we picked up our new caravan and used
his debit card. No problem what so ever. Anyway, I shall not be using internet banking. Don't need to.
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Val, we're in a similar position as you, mortgage paid off about 15 years ago, no loans for longer than that, creditcard paid off each month. We're the people banks really don't like!
But we're the people having the stupid problems, when "computer says NO"
Love it, Ina! I'm just going down to do battle with the bank (in person)! However, our Bank Manager is lovely, so I've no doubt it will be sorted out soon!
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It proves what I always say about internet banking in the past. Personally, I don't ever use it. Surprising how many people say I'm missing out. I don't think so. Also, my hubby paid of his substantial amount when we picked up our new caravan and used his debit card. No problem what so ever. Anyway, I shall not be using internet banking. Don't need to.
I couldn't manage without internet banking.Its especially useful when we are abroad for a couple of months. I don't think I get paper statements anymore from my bank but I can look at the last seven years online and print off as and if required. One argument I would put in favour of internet banking is that if you use it at regular intervals, I am in the habit of looking in most days, I have on two ocassions spotted fraud on my account almost immediately it happened. Had I not use internet banking I wouldn't have known about it for up to a month and by then I would have been in the red. What I have not yet done is downloaded any banking apps to my phone which seems to be the way that things are developing so even internet banking as accessed by a computer will be old hat one day!!!
David
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I once used a debit card to purchase a caravan, when the security checks were asked by the bank I completely forgot which utility companies we used! (Horrible few moments followed.)
Next time I said OH could do it, non of it is easy when you don't have security checks very often.
I wont be using an app for phone banking, listening to You and Yours on Radio 4 yesterday proved how unsecure it still is.
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We have many accounts (current accounts pay better interest than savings accounts) so use internet banking all the time, I even have a few "apps".
Mainly it is OH who operates the accounts, I just try to do as I am told, and frequently get into trouble when I don't !!!
Our current van we paid for with debit card, we did have to speak with the bank to confirm it was us.
However, the previous year we bought the car (some £36k) by debit card, and the bank did not bat an eylid. Most odd we thought.
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I'm still not a happy Bunny! I went to the local branch with the requested ID (and happily they agreed to waive the charge for doing a CHAPS transfer as they acknowledged 'Fault') and said they'd removed any 'blocks on my account' so I came home feeling happy, especially when I got a text to say the required payment had all gone through.
However, I tried to access internet banking when we got back, and was surprised to see a message that my 'Login details are suspended' and to phone the team! I did and Surprise, Surprise, yet again I failed 'Security' after failing to be able to answer a question about how much my last payment was to 'Scope' (a local Charity Shop) and on what day! I paid £4 one day last week, to buy a set of eight bowls and plates, but couldn't remember exactly what day! So yet again I'm blocked! And all this is after replying correctly to all the pre-set security questions such as Grandmother's maiden name, Name of first school............... and more!
I phoned the bank who told me that all blocks had been removed, so I have to go back to the bank branch tomorrow and show them what happens when I login - so they can phone on my behalf.
Fortunately we do have great service from our local branch so I've got an appointment early tomorrow, but even so I'm still feeling aggrieved!
Can you really be expected to quote exactly what you paid to a shop, and what day it was last week? I obviously couldn't!
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However, the previous year we bought the car (some £36k) by debit card, and the bank did not bat an eylid. Most odd we thought.
Same thing happened to me - twice, last year. First time I bought our new caravan and then I bought a new car some months later. The only times I have used a debit card for that sort of money and fully expected having to go through some sort of telephone
security transaction before payment was authorised. Absolutely nothing - both payments went through as if I had spent £10 at the supermarket! Not sure I was entirely happy either.0 -
All resolved now, and our Bank Manager was somewhat sympathetic, as the same thing happened to his son and even he couldn't 'use his influence' to sort it out. It had to be done via a personal appearance at the branch, passport and utility bill in hand!
Apparently they suspected my original transaction was fraudulent, but why I still couldn't get in after the bank had removed the block on my account I don't know!
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