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EmilysDad
EmilysDad Forum Participant Posts: 8,973
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edited February 2016 in General Chat #1

I've given up trying to find the post ...... Oh for a search that works Sealed

Just to let you know, that I've collected my Merc today ... it was a valve distribution block and was a mere £536 all in. Cool .... it could have been worse Wink

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  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #2

    Mmmm! That was short lived ....... the car is back down again! Yell

  • ADP1963
    ADP1963 Forum Participant Posts: 1,280
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    edited February 2016 #3

    Molly I am glad you are satisfied,even though it has cost a bob or two. I did think of asking when I saw you were posting, but thought may be a sore subject,glad you are sorted.  

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #4

    Molly I am glad you are satisfied,even though it has cost a bob or two. I did think of asking when I saw you were posting, but thought may be a sore subject,glad you are sorted.  

    I'm back to square one now though Yell

  • ADP1963
    ADP1963 Forum Participant Posts: 1,280
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    edited February 2016 #5

    So sorry Molly I was  bit too quick off the mark,hope you can sort it out.....maybe a little refund.

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #6

    there'll be a forthright phone call in the morning Wink

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited February 2016 #7

    Merc,s , German engineering , didn't think they went wrong SurprisedInnocent

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #8

    Merc,s , German engineering , didn't think they went wrong SurprisedInnocent

    I wish ....... Cool

  • tigerfish
    tigerfish Forum Participant Posts: 1,362
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    edited February 2016 #9

    MM are you with a Mercedes Main dealer?  You don't actually say but I am assuming yes.  I have always found them pretty good and I suspect that if you are not satisfied a quick call to Mercedes UK will have them jumping about a bit!

    TF

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #10

    MM are you with a Mercedes Main dealer?  You don't actually say but I am assuming yes.  I have always found them pretty good and I suspect that if you are not satisfied a quick call to Mercedes UK will have them jumping about a bit!

    TF

    It was indeed a main MB dealer. I phoned first thing this morning to let them know ...... I'm waiting for them to ring back (2 hours so far)

  • tigerfish
    tigerfish Forum Participant Posts: 1,362
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    edited February 2016 #11

    Thats really bad!  If nothing by lunchtime take your concern to MB UK!

    TF

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #12

    Thats really bad!  If nothing by lunchtime take your concern to MB UK!

    TF

    I'll give them another call soon before I take it higher Wink

  • ADP1963
    ADP1963 Forum Participant Posts: 1,280
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    edited February 2016 #13

    Did Merc sort it ror you Molly ?,I hope they did, especially as you could have done the job youself correctly.

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #14

    Did Merc sort it ror you Molly ?,I hope they did, especially as you could have done the job youself correctly.

    The plot thickens ...... I eventually spoke to MB again who said that after speaking to the 'technician' the car was doing as it should ..... it's OK for the compressor to run a little to bring the car back up to the correct height
    Surprised. I explained then that they'd done a job that didn't need doing because the car is now as low on ONE corner as it had been before
    they started. After I'd sent them pictures of it they agreed it wasn't correct & I made plans for it to go back tomorrow. This afternoon I opened the car to get something, didn't start it, but it lifted itself back up ..... and so far it's still at the correct
    ride height Undecided 

    I'll see what they say tomorrow

  • ADP1963
    ADP1963 Forum Participant Posts: 1,280
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    edited February 2016 #15

    Did Merc sort it ror you Molly ?,I hope they did, especially as you could have done the job youself correctly.

    The plot thickens ...... I eventually spoke to MB again who said that after speaking to the 'technician' the car was doing as it should ..... it's OK for the compressor to run a little to bring the car back up to the correct height
    Surprised. I explained then that they'd done a job that didn't need doing because the car is now as low on ONE corner as it had been before
    they started. After I'd sent them pictures of it they agreed it wasn't correct & I made plans for it to go back tomorrow. This afternoon I opened the car to get something, didn't start it, but it lifted itself back up ..... and so far it's still at the correct
    ride height Undecided 

    I'll see what they say tomorrow

    Write your comments here...I bet that is wee weeing you off big time!.

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #16

    ...I bet that is wee weeing you off big time!.

    Just slightly! Sealed Wink

  • davetommo
    davetommo Forum Participant Posts: 1,430
    edited February 2016 #17

    Maybe the technician should be relegated to the tyre bay

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #18

    Maybe the technician should be relegated to the tyre bay

    Maybe Tongue Out. Same MB dealer fitted tyres .... at great expense ... and thought it was acceptable to balance one of them with 105 grammes. I objected & took the car back for them to have another go. He didn't think he was out of order though, infact he'd used 200g in the past!!! Surprised Not on my car. He went away & was chuffed with himself at using just 30g

  • davetommo
    davetommo Forum Participant Posts: 1,430
    edited February 2016 #19

    You should have gone to ATS at least they cock the job up cheaper

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited February 2016 #20

    VWs poisening everyone  Mercs with duff suspension BMWs with no indicators , Look out Hymer ownersWinkSurprisedCool

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #21

    Phoned today to ask about my car ....... apparently it's been checked morning, afternoon & evening for the past few days and it's remained level Undecided We'll
    have to see how it goes when I collect it on Thurs

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #22

    After having had the car for the past 10 days, I called in yesterday to listen to their bullsh1t about why it might be kneeling .... low voltage ??? it'd been connected to a battery charger while it kneeled down on my drive. I went to collect it today & the first car I saw as I drove on was my car ..... leaning.  Apparently this is the first time it's done it! Yeah! As if!

    Drove passed it to reception. To say I was displeased is an understatement. And to cap it all, they were not even really interested .... they'll get their body shop in to look tomorrow .... Sealed

  • JillwithaJay
    JillwithaJay Club Member Posts: 2,485 ✭✭
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    edited February 2016 #23

    Mollysmummy - I'm not sure if you realise but with the links provided, people have access to your photobucket account which shows your username and your real name.

    I've Deleted User your links and posted the actual pictures for you.

    photo 6c6b033e-d0ee-466b-8e4b-67141a5a8e34_zpseeobs3ur.jpg

    photo 6be7e47f-19b5-4de4-8c99-8407ba1655f0_zps7qckl9yh.jpg

    300 siggy photo 6b161378-22ab-47bd-97dd-22af5e8f67ba_zpsbtkpqljt.jpg

     

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited February 2016 #24

    Damn Surprised I would have gone berserk, you are having no luck at all
    Frown

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited February 2016 #25

    Even my untrained eye can spot a problem. MM It would be interesting to see if this is a common fault with your model, think I would be looking at google or a merc owners club site which you may have already done.  If you post these photos on Mercs facebook
    page it is amazing how quickly you get a response from a senior company person.  I've had several successes using this method

  • Whittakerr
    Whittakerr Club Member Posts: 3,472 ✭✭✭✭
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    edited February 2016 #26

    Absolutely disgraceful. I’d want a lot more than the body shop to look at it. No win no fee comes to mind.Surprised

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited February 2016 #27

    perhaps the clubs legal team would advise you.  Not a brilliant advert for Merc

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #28

    Mollysmummy - I'm not sure if you realise but with the links provided, people have access to your photobucket account which shows your username and your real name.

    I've Deleted User your links and posted the actual pictures for you.

     ....

     

    Thank Jill. The photo's you can see are in a public folder & shown else where on the interweb & are not particularly private. But thank you anyway

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
    1000 Comments
    edited February 2016 #29

    Even my untrained eye can spot a problem. MM It would be interesting to see if this is a common fault with your model, think I would be looking at google or a merc owners club site which you may have already done.  If you post these photos on Mercs facebook
    page it is amazing how quickly you get a response from a senior company person.  I've had several successes using this method

    Before the car initially went in on 25 or 26 Jan I'd asked for a quote for the complete strut (MB don't do the bag on its own) as that was what I thought it was likely to be. I can see a debate when they ask for further payment for the repair they should
    have done in the first place & NOT the 'repair' they've already carried out which did the square root of zero

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #30

    Damn Surprised I would have gone berserk, y.

    I did!!!!! Cool

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited February 2016 #31

    You should have gone to ATS at least they cock the job up cheaper

    Sorry Dave ..... I missed this Laughing

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