Credit where it's due

IanH
IanH Forum Participant Posts: 4,708
1000 Comments
edited August 2016 in Club Products & Services #1

In July, we had a day trip to Calais to 'stock up'. We were staying on a site in Kent at the time, so we took advantage while in the area.

We took the car via Eurotunnel and the crossing to France was bang on time. However, the return crossing was delayed and involved a lot of waiting around and a change of trains.....and more waiting. All this was on the hottest day of the year, with temperatures
in the mid 30's......not too pleasant.

So I contacted Eurotunnel afterwards to point out my dismay. As I'd booked through the CC (and received about 10% discount for doing so) they asked me to submit my comments via the CC.

After a three week wait, I received a phone call from Roz at the CC at 6:30 pm on this Friday evening, to say that Eurotunnel were refunding the full cost of the return journey - about £26

Now that is what I call very fair treatment.....and I was most impressed that Roz took the trouble to call me at that time of day.

Thank you to both Eurotunnel and the CC for dealing with this matter in such a professional and reasonable manner! Laughing

 

Comments

  • Wherenext
    Wherenext Club Member Posts: 10,601 ✭✭✭
    5,000 Likes 1000 Comments Name Dropper
    edited August 2016 #2

    I must admit that the staff in the Overseas Section have always been helpful whenever I've spoken to them. I assume it was this section that dealt with it Ian. So well done CC.

    It's just the higher management that drive me to mutterings.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited August 2016 #3

    As they say you pay your money and you get the service despite all the "knockers"Wink

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited August 2016 #4

    Well dome that lass and CC

  • Unknown
    Unknown Forum Participant
    edited August 2016 #5
    The user and all related content has been Deleted User

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