Disgraceful behaviour by the Caravan Club insurers
Today at 4.30am, remember that time because it's important, there was a fire in a motorhome. Everyone was safe but it has destroyed the motorhome and written off two other caravans and a car.
As I write this at 5pm, 12 1/2 hours later, the owners of the car and caravan have only just been given permission to stay in B&B and only aftrr reducing them both to tears for something that was not their fault. They're lucky to be alive.
The motorhome owners left this site at around midday, they had to get a taxi the 1 1/2 hours home so they can continue to be given the run around by the Caravan Club insurers, but only after being left wearing just her wedding ring and a set of house keys
in front of a hundred people!
Isn't it strange how the Caravanclub can manage to get a man and a woman to measure and aassess the scene to cover their own backs within a few hours but cannot help the poor people involved!
I will certainly be changing our iinsurers when we get home! 
Comments
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A sad story. If you are in touch with the victims do please pass on good wishes from lots of us.
But would you have "waited for permission" to do something or anything? No, nor would I. In a situation like that you and I would get on and do whatever is needed - and then put the insurance claim in afterwards.
I hear the wardens were very helpful to the people concerned. Good for them.
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This is what really grieves me about insurance in general.
When an incident occurs and you are at your lowest point and really need help, all too often one hears that the insurance has not lived up to it's promises.
I do know someone that (apart from legally required insurance) puts the equivalent insurance premium into a bank account. His rational is if something happens there will be enough to pay out.
Not sure that I fully agree but it's something to think about.
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Perhaps the clubs full time Insurance champion would like to advise members what steps the individuals involved and the clubs insurance department responsibilities are in situations like this?
Hope all involved receive the support and recompense due with the least amount of hassle
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I shall ensure that when our renewal is due, we do not insure with the Club.
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Having read this thread and the information given on the other thread, unless their insurance was null and void then why would I want to be left in such a predicament.
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Sorry but the Cc do not insure the motorhome. The clubs brokers put the business with various insurers so unless you know who insured this one you have no idea if you are moving from some other firm to the one involved.
The fire may have occured during the night but finding alternative acvomodation can take time and is unlikely to be possible to be started until after 9 am. Eight hours may seem a long time but you do not know what was available in the bussiest time of
the year when most decent establishments would be fully booked.Insurers do their best to help in these circumstances but you have to realise that these things are not always that easy. At that time accomodation could be a real problem.
I assume the people visiting the site were the clubs own liability insurers who would be yet a different firm again. Having done that job we would normally check if we had anyone available who could attend quickly. Sometimes it is possible and othertimes
it is not. Whatever you might believe there would be no connection between the response by the vehicle insurers and the liability ones.I am afraid the post is premature and lacks understanding of the issues although given what has been said it wohld help if the club could comment.
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Sorry but the Cc do not insure the motorhome. The clubs brokers put the business with various insurers so unless you know who insured this one you have no idea if you are moving from some other firm to the one involved.
The fire may have occured during the night but finding alternative acvomodation can take time and is unlikely to be possible to be started until after 9 am. Eight hours may seem a long time but you do not know what was available in the bussiest time of the year when most decent establishments would be fully booked.
Insurers do their best to help in these circumstances but you have to realise that these things are not always that easy. At that time accomodation could be a real problem.
I assume the people visiting the site were the clubs own liability insurers who would be yet a different firm again. Having done that job we would normally check if we had anyone available who could attend quickly. Sometimes it is possible and othertimes it is not. Whatever you might believe there would be no connection between the response by the vehicle insurers and the liability ones.
I am afraid the post is premature and lacks understanding of the issues although given what has been said it wohld help if the club could comment.
..Thats put things into perspective, reading some posts the on site staff did what they could,and in the heat of the moment did the ,m/van owners or others, actually know at the time what insurance they have ,as the m/van had all their possesions destroyed
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Sorry but the Cc do not insure the motorhome. The clubs brokers put the business with various insurers so unless you know who insured this one you have no idea if you are moving from some other firm to the one involved.
The fire may have occured during the night but finding alternative acvomodation can take time and is unlikely to be possible to be started until after 9 am. Eight hours may seem a long time but you do not know what was available in the bussiest time of
the year when most decent establishments would be fully booked.Insurers do their best to help in these circumstances but you have to realise that these things are not always that easy. At that time accomodation could be a real problem.
I assume the people visiting the site were the clubs own liability insurers who would be yet a different firm again. Having done that job we would normally check if we had anyone available who could attend quickly. Sometimes it is possible and othertimes
it is not. Whatever you might believe there would be no connection between the response by the vehicle insurers and the liability ones.I am afraid the post is premature and lacks understanding of the issues although given what has been said it wohld help if the club could comment.
I agree with you Wildwood, I'm surprised the CC Insurance Dept have let this thread run and it needs their prompt attention.
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Sorry but the Cc do not insure the motorhome. The clubs brokers put the business with various insurers so unless you know who insured this one you have no idea if you are moving from some other firm to the one involved.
The fire may have occured during the night but finding alternative acvomodation can take time and is unlikely to be possible to be started until after 9 am. Eight hours may seem a long time but you do not know what was available in the bussiest time of
the year when most decent establishments would be fully booked.Insurers do their best to help in these circumstances but you have to realise that these things are not always that easy. At that time accomodation could be a real problem.
I assume the people visiting the site were the clubs own liability insurers who would be yet a different firm again. Having done that job we would normally check if we had anyone available who could attend quickly. Sometimes it is possible and othertimes
it is not. Whatever you might believe there would be no connection between the response by the vehicle insurers and the liability ones.I am afraid the post is premature and lacks understanding of the issues although given what has been said it wohld help if the club could comment.
I worked in an industry where on occasions we had to evacuate up to a couple of hundred people at short notice, maybe 2 hours. Our people always managed to find accommodation before the guys hit the beach so there is no reason why the club/insurance couldn't
find some sort of accommodation for possibly 4 to 8 people!0 -
This was an awful experience for all concerned and we are very thankful that no-one was seriously injured. The facts are not quite as portrayed on this thread, please consider this before posting further. We cannot comment on individual claims but please
be assured this was taken very seriously and a lot has gone on behind the scenes to try and sort things out.0 -
This was an awful experience for all concerned and we are very thankful that no-one was seriously injured. The facts are not quite as portrayed on this thread, please consider this before posting further. We cannot comment on individual claims but please be assured this was taken very seriously and a lot has gone on behind the scenes to try and sort things out.
...As some of us suspected,
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This was an awful experience for all concerned and we are very thankful that no-one was seriously injured. The facts are not quite as portrayed on this thread, please consider this before posting further. We cannot comment on individual claims but please
be assured this was taken very seriously and a lot has gone on behind the scenes to try and sort things out....As some of us suspected,
,+1. We have only been able to read a one-sided account here on CT and jumping to conclusions without knowing the full facts is wrong. Of course the CC cannot dicuss individual cases on a public forum, and I doubt we will ever find out the true facts, but
for me there is no reason not to consider the CC for insurance next time it's due.0 -
There are any number of reasons why a response may be delayed. Some people forget to renew their insurance and get a nasty shock when they phone for help! Not as unusual as it sounds.
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Having had input from the CC staff - thanks to Jean - I think it best to close this thread now rather than continue any further speculation or accusations.
Many thanks to those who have contributed.
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