Club Together recent website outage

JohnathonWaples
JohnathonWaples Forum Participant Posts: 30
edited May 2016 in Club Products & Services #1

We are pleased to advise that our Club Together service is again live and fully functioning.

We understand that a very small number of posts may have been lost during the process of reinstating the site and for this we apologise to members who have been affected

We are really sorry for the service interruption and recognise that this is as disappointing for you as it is for us.

We hope that you continue to enjoy our community and thank you for your patience.

 

Comments

  • Rubytuesday
    Rubytuesday Forum Participant Posts: 952
    edited May 2016 #2

    Hello .johnathon long time no see Wink thanks for the message and hope you haven't lost to many curls with all the stress 

    its nice to have CT back Smile

  • Wanderbirds
    Wanderbirds Forum Participant Posts: 71
    edited May 2016 #3

    Glad that the service has been restored.  My main issue is that when the website fails and is restored we have to put up with the linguistic outrage that is the Americanism "outage".  When service is restored is that an "inage"?  Is the repair conducted by the application of a "shake it all aboutage"?  Is it the website Hokey Cokey?

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited May 2016 #4

    So, JW, what happened?

    I feel sorry for the CL owners who have lost bookings due to access to their pages being down.

    PS. will you place a link to this thread in the CT feedback section, please, as that's where people expect to find info about the site.

  • young thomas
    young thomas Forum Participant Posts: 11,356
    1000 Comments
    edited May 2016 #5

    Right, Jonathon.....your above post was the opportunity to explain the position to date regarding the understanding of the recent outages....

    yes, an apology is nice....but those using the forum want to know that the cause has been understood and that the latest remedial action will keep the service stable.

    so, why did it take umpteen outages to understand what the cause was (assuming this wont crash in a few minutes) and why were your customers just left in the lurch rather than being up front in explaining the situation.

    notwithstanding the outages themselves, where i expect many hours of hard work were expended in chasing tails in order to recover it, meaningful communication from the club has been non existant.

    a few straight forward facts dont go amiss when dealing with customers.....

    i know its not your job to put the systems right but you are the current mouthpiece of the club so theres no one else to get this information from.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited May 2016 #6

    Right, Jonathon.....your above post was the opportunity to explain the position to date regarding the understanding of the recent outages....

    yes, an apology is nice....but those using the forum want to know that the cause has been understood and that the latest remedial action will keep the service stable.

    so, why did it take umpteen outages to understand what the cause was (assuming this wont crash in a few minutes) and why were your customers just left in the lurch rather than being up front in explaining the situation.

    notwithstanding the outages themselves, where i expect many hours of hard work were expended in chasing tails in order to recover it, meaningful communication from the club has been non existant.

    a few straight forward facts dont go amiss when dealing with customers.....

    i know its not your job to put the systems right but you are the current mouthpiece of the club so theres no one else to get this information from.

    Well said, BB. It's not often we agree but this time you're spot on.

  • young thomas
    young thomas Forum Participant Posts: 11,356
    1000 Comments
    edited May 2016 #7

    thanks, tw....im sure we actually agree on lots of thingsHappy

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited May 2016 #8

    thanks, tw....im sure we actually agree on lots of thingsHappy

    And a lot we don't but I believe in giving credit where it's due.Smile

  • jmcbhx
    jmcbhx Forum Participant Posts: 11
    edited May 2016 #9

    Hi Johnathon, thanks for the information these things happen from time to time. Keep up the good work....

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited May 2016 #10

    We know they happen from time to time, JMC, but not again and again and again. 

  • Garden Gate
    Garden Gate Forum Participant Posts: 29
    edited May 2016 #11

    Would someone please tell me what's happened to the reviews from members about club sites? 

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited May 2016 #12

    The home page is still displaying the following:-

    Please note: We are experiencing temporary issues with our website. As a result, Club Together is currently unavailable and you won't be able to register as a user on our website or leave a Club Site review. We are working hard
    to rectify the situation and ensure normal service is resumed as soon as possible.

    Presumably, although they now seem to have fixed CT, there is still a problem with reviews and registering that has yet to be resolved.

  • jmcbhx
    jmcbhx Forum Participant Posts: 11
    edited May 2016 #13

    We know they happen from time to time, JMC, but not again and again and again. 

    time to time or again and again and again.........whatever.....

    Johnathon as a IT professional I sympathise with the issues you and the team have encountered, there are so many issues that can result in a failure.

    atleast pass my thanks on to all involved to get back up and running even if not to 100%

    i would not lose to much sleep if a few of those who pre book for the year (then often cancel)  lost their reservations, I think in actual fact I would find this highly amusing... 

  • Bugs
    Bugs Forum Participant Posts: 480
    100 Comments
    edited May 2016 #14

    On the other Caravan & Motorhome forum that I use regularly, there are a number of CL owners who are members, and a couple have mentioned that bookings have been down whilst there have been problems with the CC website.

    I hope, like everyone else, that service interruptions in the future are minimal. However, if they do happen, maybe priority should be given to restoring the CL section.

    Many of us love the CL circuit - and it would be a shame to see CL's lost because the owners became fed up.

    Cheers

    Bugs

  • Bakers2
    Bakers2 Forum Participant Posts: 8,192 ✭✭✭
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    edited May 2016 #15

    On the other Caravan & Motorhome forum that I use regularly, there are a number of CL owners who are members, and a couple have mentioned that bookings have been down whilst there have been problems with the CC website.

    I hope, like everyone else, that service interruptions in the future are minimal. However, if they do happen, maybe priority should be given to restoring the CL section.

    Many of us love the CL circuit - and it would be a shame to see CL's lost because the owners became fed up.

    Cheers

    Bugs

    Plus one

  • Kennine
    Kennine Forum Participant Posts: 3,472
    1000 Comments
    edited May 2016 #16

    The CL network is the Jewel in the crown of the CC. ---It is most important that the website works perfectly for those who use CL's. This is a priority IMO.

    Club together is a minor consideration and if any part of the overloaded website has to be suspended to allow the rest of the business to run properly by all means suspend CT.  It would cause little or no disruption and could be reinstated when the new software is installed.

    K Cool

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited May 2016 #17

    Glad that the service has been restored.  My main issue is that when the website fails and is restored we have to put up with the linguistic outrage that is the Americanism "outage".  When service is restored is that an "inage"?  Is the repair conducted
    by the application of a "shake it all aboutage"?  Is it the website Hokey Cokey?

    Great post Wanderbirds, just love it and the image it conjures

  • briantimber
    briantimber Forum Participant Posts: 1,653
    1000 Comments
    edited May 2016 #18

    The CL network is the Jewel in the crown of the CC. ---It is most important that the website works perfectly for those who use CL's. This is a priority IMO.

    Club together is a minor consideration and if any part of the overloaded website has to be suspended to allow the rest of the business to run properly by all means suspend CT.  It would cause little or no disruption and could be reinstated when the new software
    is installed.

    K Cool

    Wholeheartedly agree K ...Cool

  • briantimber
    briantimber Forum Participant Posts: 1,653
    1000 Comments
    edited May 2016 #19

    On the other Caravan & Motorhome forum that I use regularly, there are a number of CL owners who are members, and a couple have mentioned that bookings have been down whilst there have been problems with the CC website.

    I hope, like everyone else, that service interruptions in the future are minimal. However, if they do happen, maybe priority should be given to restoring the CL section.lMany of us love the CL circuit - and
    it would be a shame to see CL's lost because the owners became fed up.

    Cheers

    Bugs

    Well said Bugs, let's hope your suggestion doesn't fall on deaf ears ...Cool

  • wildemere
    wildemere Forum Participant Posts: 68
    edited May 2016 #20

    On the other Caravan & Motorhome forum that I use regularly, there are a number of CL owners who are members, and a couple have mentioned that bookings have been down whilst there have been problems with the CC website.

    I hope, like everyone else, that service interruptions in the future are minimal. However, if they do happen, maybe priority should be given to restoring the CL section.

    Many of us love the CL circuit - and it would be a shame to see CL's lost because the owners became fed up.

    Cheers

    Bugs

    Write your comments here...I thought our phone line had been cut !!

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited May 2016 #21

    On the other Caravan & Motorhome forum that I use regularly, there are a number of CL owners who are members, and a couple have mentioned that bookings have been down whilst there have been problems with the CC website.

    I hope, like everyone else, that service interruptions in the future are minimal. However, if they do happen, maybe priority should be given to restoring the CL section.

    Many of us love the CL circuit - and it would be a shame to see CL's lost because the owners became fed up.

    Cheers

    Bugs

    Write your comments here...I thought our phone line had been cut !!

    There you have it from a CL owner.

    CC tie CL owners to accepting only CC members then let then down. 

    I hope you recoup the business, Wildemere.

  • geordie01
    geordie01 Forum Participant Posts: 108
    edited May 2016 #22

    Are we going to get the site reviews back or have they been lost ? 

  • WanderingHans
    WanderingHans Forum Participant Posts: 134
    edited May 2016 #23

    Posted elsewhere but i think here is more appropriate:

    Honestly, I've never encountered a website like this anywhere else - ever.  It's bloody frustrating!  Yes, I could use the handbook and phone, or the app (yeah, right - apparently there are 0 sites in our area.  The 2 CLs beg
    to differ) but if the CC provide a website and booking facilities, they should work.

    As far as I'm concerned, I pay membership fees to use the CC as a portal to book sites.  Last week I couldn't do that as the website was down, and then the phone lines too!  The app is next to useless.  This week, I went online to check the forum for a thread
    I'd been following regarding our holiday next month.  I couldn't do that.  Then I went to check a CLs details later that day.  I couldn't do that either.  Last night i tried to use the Fast Book system.  I got an error message.  And when I wanted to read a
    review of a site?  Guess what!  No can do!

    Please, please, please can this be sorted?  I'm not threatening to chuck in my membership, I am a huge fan of CC sites and CLs and CT has some amazing members with so much to offer in experience and help.  It would be such a shame to drive them all away
    with these infuriating outages.  I just want it to work!

  • JaRT
    JaRT Forum Participant Posts: 177
    edited May 2016 #24

    Posted elsewhere but i think here is more appropriate:

    Honestly, I've never encountered a website like this anywhere else - ever.  It's bloody frustrating!  Yes, I could use the handbook and phone, or the app (yeah, right - apparently there are 0 sites in our area.  The 2 CLs beg
    to differ) but if the CC provide a website and booking facilities, they should work.

    As far as I'm concerned, I pay membership fees to use the CC as a portal to book sites.  Last week I couldn't do that as the website was down, and then the phone lines too!  The app is next to useless.  This week, I went online to check the forum for a thread
    I'd been following regarding our holiday next month.  I couldn't do that.  Then I went to check a CLs details later that day.  I couldn't do that either.  Last night i tried to use the Fast Book system.  I got an error message.  And when I wanted to read a
    review of a site?  Guess what!  No can do!

    Please, please, please can this be sorted?  I'm not threatening to chuck in my membership, I am a huge fan of CC sites and CLs and CT has some amazing members with so much to offer in experience and help.  It would be such a shame to drive them all away
    with these infuriating outages.  I just want it to work!

    Very well put.......

  • JaRT
    JaRT Forum Participant Posts: 177
    edited May 2016 #25

    Would someone please tell me what's happened to the reviews from members about club sites? 

    Well if they are not considered an important enough a part of the site and member information to back up and restore I certainly won't be wasting my time writing any more.... 

  • RochelleCC
    RochelleCC Forum Participant Posts: 337
    100 Comments
    edited May 2016 #26

    Hi everyone,

    We are pleased to advise that our Club Together service is again live.

    Unfortunately we are still having some technical problems which may mean the site could be unavailable again in the short term. We are working hard to resolve these technical issues to regain full functionality and stability of the site.

    We are really sorry for the recent service interruptions and recognise that this is as disappointing for you as it is for us.

    We hope that you continue to enjoy our community and thank you for your patience.

  • pete57
    pete57 Forum Participant Posts: 59
    edited May 2016 #27

    If you use ct etc every day as some do then i can understand some of the comments,but to most of us it was a slight blip and some people need to get a grip after all nobody DIED.

  • jeffcc
    jeffcc Forum Participant Posts: 430
    edited May 2016 #28

    So for us technically minded people any chance of an update on where the problems actually lay? and what the proposed solutions are as this failure is fast becoming unacceptably regular

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited May 2016 #29

    Thanks, Rochelle. Nice to see you back. We realise you and JW are not personally responsible for the site breaking but people would really like a meaningful explanation of what's going on rather than another roll out of stock phrases. 

    On another forum there is talk of CC being the victim of a cyber attack which would be of concern if it's true. Can you not persuade someone in the know to make a statement about what's going on?

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