Caravan Club Insurance booklet query

Scottie2
Scottie2 Forum Participant Posts: 226
edited March 2016 in Club Products & Services #1

My reminder came from the club via email re my 5C's cararavan insurance due 1st April 2016. I downloaded the letter but decided that instead of downloading the pdf file with 36 pages of Insurance detail, I would ask for a hard copy to be sent. Today said
booklet arrived but top right corner stated 2014..I telephoned the Insurance Section and asked why they sent a 2014 when I already have that and it's the 2016 version (as per the pdf that was emailed with my renewal reminder.).... I was told there was no difference
and there were no 2016 books..I asked how a 2016 version appears in the email in a clearly to be seen booklet which also has different printing than the 2014 version...Again she stated they don't have any and anyway there is no difference in the content, so
how did the club manage to email an up to date front cover of a booklet that "doesn't exist"....I await the club's reaction.

Comments

  • JD6620
    JD6620 Forum Participant Posts: 202
    100 Comments
    edited March 2016 #2

    It most likely just exists in a digital format that can then be emailed or downloaded, rather than a hardcopy that can be sent via post.  I don't really see the problem.  If there are no changes why bother doing a reprint just to change the date on the cover.

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
    1000 Comments Photogenic
    edited March 2016 #3

    If the wording is still the same then what is the problem?

  • Scottie2
    Scottie2 Forum Participant Posts: 226
    edited March 2016 #4

    It most likely just exists in a digital format that can then be emailed or downloaded, rather than a hardcopy that can be sent via post.  I don't really see the problem.  If there are no changes why bother doing a reprint just to change the date on the cover.

    Write your comments here...If that's the case why do the Club bother changing to a format that makes policyholders think there is a 2016 version terms and conditions when there isn't..All they had to do is say on the renewal letter that the 2014 version
    of your terms still apply for 2016 renewals

  • Scottie2
    Scottie2 Forum Participant Posts: 226
    edited March 2016 #5

    The Club insurance section had in fact updated some of the terms and conditions for 2016 but the booklets for policyholders were delayed from the printers just at the time my renewal was sent out so there was an update from the 2014 booklet I had (the 2015
    rules were unchanged from 2014 so new booklet needed)....Unfortunately when I had telephoned the Club the lady who took my call in the insurance dept., did not realise there was a 2016 printed booklet still to arrive from printers so my persistence was in
    fact justified.

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