The Caravan Club does take note of things on here.

Longtimecaravanner
Longtimecaravanner Forum Participant Posts: 642
edited January 2016 in Club Products & Services #1

I am so impressed with the service I have had from the CC today. The other day I posted under a car insurance thread how unhappy I was with the latest quote for our car insurance but had paid it as we did not think that we could find exactly the same cover
elsewhere.

Today I have had a phone call to say that although the quote was correct, the club have given me a good will rebate as I was dissatified. Now that is what I call service.

Comments

  • Simon100
    Simon100 Club Member Posts: 665 ✭✭✭
    500 Comments
    edited January 2016 #2

    Very good service after you had complained and the service shown to be wanting!  Enough said. 

  • JohnDH
    JohnDH Forum Participant Posts: 183
    100 Comments
    edited January 2016 #3

    Now if everyone would speak up....that would be something.

     

  • Kennine
    Kennine Forum Participant Posts: 3,472
    1000 Comments
    edited January 2016 #4

    The insurance department might take note and act on forum members concerns. That is being professional and customer care.

    Pity the IT department does not.  ---- nearly every day forum  members are posting about problems with the IT system but during the years since this forum started I have never seen any communication from the IT dept explaining why the system is falling over. 

    K

  • rogher
    rogher Forum Participant Posts: 609
    500 Comments
    edited January 2016 #5

    I think there may be rather less staff in IT.

  • TanyaandMick
    TanyaandMick Forum Participant Posts: 139
    edited January 2016 #6

    Plus commercially driven.

    Prioritisation of resource to srategy and delivery plan - without oversight of this it's difficult to comment on IT Personnel and there ability to respond to CT; wild guess would be that CT is not a critical service and gets prioritised accordingly.

    Stil, good work by the insurance team - they are also in my good books as I have just changed my insurance from the triple C as the CC trounced the renewal cost by £150.00

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
    1000 Comments Photogenic
    edited January 2016 #7

    Think we should all renew and then complain. Must be a new way to save on premiums.

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