Had our BH break cancelled by CC
Recieved an email this morning from the club saying our awning pitch with ehu has been cancelled at Buxton club site
They need to reduce the amount of ehu pitches being used so the supply can cope as they're having problems
Thanks for that 2 weeks before the bh
They've offered us a non ehu pitch but being new to mhs were not geared up to go off grid just yet
I've emailed back asking if they could book us in to another club site within 50miles of Stoke on trend for the weekend but no reply as of yet
Am I being unreasonable asking for them to book us somewhere else
Comments
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I certainly don't think you are being unreasonable. It would have been nice if they had suggested alternatives, although possibly being BH none are available. I would also ask why the late decision re electricity. What has changed, has there been a weather
related problem. Otherwise surely they should have known of this problem before now.0 -
You're definitely not being unreasonable at all. It's not your fault but the clubs and they do seem IMO to be doing so many things wrong these days. This is just another example. I speak as a member of 26 years standing so do not say that lightly.
They should come clean as to when they knew of this problem and why it has suddenly maifested itself.
Try ringing some CLs with EHU and hard standings. If not try the adult only independent site at Longor.
Good Luck.
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Sorry to hear you have had your booking cancelled, it's happened to us a couple of times in the past, once was a May BH.too. They do seem to have electrical problems at Buxton, we had a power cut while there a few years ago,, they had to bring in large generators.
Not much availability at the moment for the BH, but hopefully you can get booked in somewhere else.0 -
I'm booked at Buxton for part of the weekend but I haven't had an email. I rang to check and apparently no cancellations have been made but people have been advised of the lack of EHU and told of a discount.
We'll be ok with gas and battery so I won't be changing plans but I wonder how many others haven't had the email. It affects all bookings apparently
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So, no actual cancellations, Jay, but a reduction in the availability of usual facilities.
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They're just transferring the booking to a non ehu pitch
We've now cancelled and are going to Uttoxeter instead Saturday till Monday
Still no reply from Jane Taylor from HO so will try again tomorrow
Never mind were off to Tewkesbury abbey next Friday for a long weekend for my birthday
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Glad you got sorted, P& K. I like Uttoxeter. The facilities aren't great but the price matches what you get. The only draw back is possible noise if there's an event on in the function rooms.
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Just got home and had the same email. It is a little misleading in that it refers to the weekend but we were actually booked from the Wednesday before and were having to leave on the Saturday because it was fully booked. I have had no reply as yet,
understandably, and am awaiting to speak with the warden, as advised in the email, to see exactly how it would affect us. Shame because we set off in 3 days for a 2 week tour of Club sites with Buxton being the final one and we had arranged to meet friends
who would drive up from Hinckley to spend a day with us. I do not think there are no non electric pitches there so assume they are switching them off, but not all of them.I can understand the OP's feelings entirely. I would have thought that in similar circumstances with a holiday company then I would have been offered alternatives in the first instance and reduced fees at another site to meet the same costs as at Buxton
as it has mid-week discounts. Simply going elsewhere is also not so easy without a car to get to amenities etc. Hi ho, we shall see what can be rescued but I am not thinking it will be favourable. I will be more interested in seeing how they have selected
who can have what they booked and who cannot. Regards, Roy0 -
Just noticed my email refers to my booking on Friday 29th, speaks of weekend, but my booking starts on 27th to leave on 30th. Also Late Availabilty is still showing one pitch available for the whole of the weekend, obviously this must be wrong and a system
fault? Regards, RoyEverewhere else seems to be fully booked in the area, even Chester now where we are staying prior to Buxton, Regards, Roy0 -
Live Chat on the Club website was unable to answer my questions but the service was excellent & Richard has arranged for someone to contact me by phone tomorrow. Fingers crossed I can stay at Buxton and leave a day early on the Friday and still meet our
friends on the Thursday as planned but it seems there is no where for me to go after that in the area. Regards, Roy0 -
Being the cynic that I am, I wonder if they had a large booking from a group of non-members for that period, and are sacrificing members for the extra income form non-members?
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If they cancel a pitch it seems only right they should offer you an alternative. Clearly they know you want to be away and I think they should offer you another site within a reasonabl travelling distance of your home or the original site booked with the
aame kind of pitch AND at a reduction. Perhaps also a CL.0 -
Not sure that e mails is the way to do it. When we are away we often do not use the net so could end up arriving not knowing we had been cancelled. The only way to do this is by phone as you can make sure the member has the information.
If you have not checked your e mails and just turn up there could be real problems.
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blank page here as well?
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They're just transferring the booking to a non ehu pitch
We've now cancelled and are going to Uttoxeter instead Saturday till Monday
Still no reply from Jane Taylor from HO so will try again tomorrow
Never mind were off to Tewkesbury abbey next Friday for a long weekend for my birthday
...is this a physical move to a different pitch?
i realise the OPs point about themselves not being prepared/geared up for a non-ehu stay, but shouldn't the club be offering the option of staying put on the original pitch and removing the breaker.....?
theres no real need to close the ehu pitches and physically move folk if the aim is just to reduce the total electric drain on the site...
by closing pitches, they will reduce capacity, resulting in some not getting a pitch.....by giving the option to stay put (with no leccy) each 'stayer' frees up one of the non-ehu pitches....
There aren't any non EHU pitches at Buxton as far as I know and HO told me that they aren't cancelling bookings - just discounting the pitch to reflect the lack of EHU.
Inevitably some will cancel but I don't see a warning or update on the page for Buxton which I'd expect for a problem that will last two weeks and cover a BH weekend
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No they haven't Steve but there's a problem now and they are notifying people with bookings two weeks away.
I was reading some reviews last night and it's been going on a while so it could have a longer effect.
Interesting that one review reports the end of the lease is close and unresolved so I doubt there'll be a permanent solution until that's sorted.
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No difference using it to mobile ones brought in by the CC, just a different scale....