Excellent Service - Cheddar Warden

We had booked a break away for Easter at a commercial site. Paid in advance as required. All packed and ready to go in the morning.

At 5:30 got a call to say the booking was wrong and no pitches were available.

As we are CC members, do we revert to what appears typical CC member behaviour and spit the dummy, throw toys out of the pram, immediately post on a forum?

Or do we discuss the matter in a calm manner and establish what recovery can be made and get our much awaited holiday, albeit different to that planned?

Sorted a later arrival by 2 days, on a better part of the site that commands a premium, but at the lower price and an extra night, gratis, with passes to the aqua facilities as a token for the disruption.

Then thought how do we still get away as planned. Checked online on CC to see what sites were half way between home and final destination. Saw all full, but decided to call in case of late cancellations given weather forecast.

Called Cheddar CC site. Warden explained the CC computer system was down due to a technical fault, that she thought there was a cancellation but couldn't confirm until the system came back online. Should she call me back later than evening? I said I would
call back around 9:00, not expecting to get a cancellation and in the mean time trying other options to no avail.

Called Cheddar back and was greeted by my name and booking made. Holiday back on 

Both organisations were commercial despite the CC being a 'Club' .Both offered assistance and delivered a solution. I didn't raise my voice, throw toys, spit dummy or post online until well after the event.

I learned over life that being calm and treating people how you wish to be treated tends to get resolution, despite what written rules and procedures may say.  I also learned thing don't always go as planned, things change, problems occur. But holiday problems
are not life and death and in the scheme of things are not worth getting het up about 

Happy holidays folks