Poor service York Rowntree warden

 

Doing the job you are paid for does not seem like "jumping through hoops " to me.

Have we actually assertained that she was not doing the job paid for?

Does the job not have breaks for meals?   The hours covered seem too long to legally not have breaks.

Was offering to check the details and ring back not adequately doing the job?

Does the job description require an immediate response during any permitted meal break?

I don't know but I would expect undertaking to check and ring back would be thought acceptable.

I expect the issue is the staffing level is not adequate to cover all watches with immediate action. Not that I want to fund that 100% cover anyway.

Anyone bored yet? Less than 3 pages to go  Nothing achieved, no final resolution. Just an awful lot of time wasted reading, responding, arguing and disagreeing. David will never be neither right or wrong, thats a given. If the said warden has read this, will she be able to sleep tonight, very probably. She's no doubt having a chuckle to herself and vowing to never change the way she goes about her work. Will the club repremand her, nope, I very much doubt it. Technically, she was probably well within her rights to do what she did (awful behavoir). Anyone running a book on the number of pages this will run to before it drops off the first page and petty arguments are concentrated elsewhere? I'm sticking with 10 pages though I fear this may sadly be an underestimation

Welcome to CT, Nigel. You've learnt quickly.

Nigel.....what do your posts achieve then?

Nigel.....what do your posts achieve then?

 

They kill time when I've got nothing better to do Isn't that the same for everyone on here?

Nigel.....what do your posts achieve then?

 

Ian, He gets the personal satisfaction of running with the big Dogs like you, you know what these Pups are like

I suspected that was the case.....

Like most service complaints this isn't really about the staff is it, it's about the business. Maybe there aren't enough wardens on site to allow them to have proper breaks (I have never been to Rowntree) if so businesses at fault, employ more staff. Maybe
the staff don't know when they are supposed to be available for customers, if so then bad training and business at fault. Some staff aren't good with customers, then business needs to react to customer complaints and re-train staff. Either way business at
fault and don't tell me it's a club - it's a business, and let's face it we all pay enough to use it.

Excellent point, it's not like the club (business) hasn't got the funds, we all see the financial statement every year (WOW, how much profit?) I go to C&CC Keswick at least twice a year, in peak periods they have 12 staff on. Not sure how sites like Rowntree compare but it sounds like it can be a busy site to manage with the added pressure of flooding. (much like Keswick) 

..It would be interesting to see if Keswick has the same staffing levels this year ,as by the looks of the c&cc website they are having to do the same as a lot of the leisure industry are, with the introduction of the MLW cutting down on hours and staff, cc included

Hmm......Fulford site always appears to be full of travellers. I've walked around it a couple of times as it is very handy for the centre of York. Wouldn't recommend anyone to try to book there. Also, it is immediately adjacent to a sewage station. On the days that I have been there the smell has been, shall we say, sweet. Looking at their  old website it paints an entirely different picture hence I can understand why the OP would be tempted.

I guess we all live & learn

 

im just relating a story about what happened and an example of poor Cc service. I would have thought the caravan club forum was the ideal place to share. What else is a forum for? I expect no resolution or conclusion from it. Just telling a story. Would
be full if all we had was ' Sunday departures '  or ' dogs' to discuss. 

It is only poor service to you and a few others David. I can understand your frustration especially as you travelled to the site you had booked to find it closed and as you were not made aware of this, you must have been thinking, what the hell do we do?
I know I would have been thinking along these lines. I'm guessing you were parked up somewhere in the village of Fulford, near to the site that was closed when you made the calls to Rowntree and Beechwood. In your eagerness (maybe a little desperation too)
to find somewhere to pitch for your holiday, the warden at Rowntree didn't tell you what you wanted to hear in that instant, she was obviously eating her dinner and didn't want to leave her food to go cold at the time of your call, but did say she would call
you back. Maybe she could have suggested you make your way to the site in the meantime. You then had the time to call and ask the question at Beechwood as you wasn't prepared to allow any grace to the Rowntree warden, I can only guess you were still parked
up when you made the call to Beechwood, and wasn't driving around the city centre talking to the site over your car's bluetooth? Beechwood were available to deal with your enquiry immediately so they gave excellent customer service, in comparison to the Rowntree
warden who gave appalling customer service as she had asked you to wait just a few minutes for a call back. 

So many of us want everything in an instant in todays world, if our enquiries aren't dealt with in our own personal timeframes, we call it poor customer service. I own and run my own business, I see this attitude every single day, it's not pleasant.

Write your comments here...thought you siad you had nomore to say ( we hoped)

Scanned through all the posts, the critcal part for me, which i cannot find in the posts, did the warden return the call as promised?

If so i cant see an issue.

For what it's worth, here's what I would have done if I were the warden:

Sat down for my tea, phone rings, curse slightly and answer it. Irate member who is in a bit of a quandry.

As I know my site better than anyone (so many people on here have told me so!) I know that there are empty pitches on my site.....despite it probably showing full on the web site. The chances of someone booking in for tonight and filling all those empty
pitches in the 30 minutes since I turned off the computer are remote.

So I say to the exasperated member on the phone "Yes, we have spaces, drive down to the site and wait at the barrier and I'll pop out and sort you out."

Smile, because that's another few days worth of income for my employer.

In the 10 minutes it takes the member to arrive (it will take at least 10 minutes from Fulford) I finish my tea, go out to meet the new arrival and open the barrier - after asking for his membership card and telling him to sort out payment in the morning.

Job done, all sorted, easy peasy!

That's 2 comments about 'jobsworths' on this site after the warden change. Is this a pattern?

 

Common sense Ian.