Poor service York Rowntree warden
Comments
-
Is this right David, was you driving around York when you made the calls to Rowntree and Beechwood, or were you parked up at Fulford when you made the calls? MollysMummy seems convinced you were driving at the time
0 -
"I'm just relating a story about what happened and an example of poor CC service. "
Not half as bad as the service you apparently got at Fulford Caravan Park, which I assume is a commercial - still some on here won't hear a word said against commercial sites - no names, no pack drill!!
0 -
.... A reply along the lines of, we've shut the computer system down, ...
If the office is open till 8, why was the computer shut down at half 5?
Probably because all of the day's check ins had arrived and been processed? Unless a warden contributes to this thread and outlines the policy for reception procedures after the days arrivals have been processed, we'll not know if this warden is in the right
to do this, or not0 -
Is this right David, was you driving around York when you made the calls to Rowntree and Beechwood, or were you parked up at Fulford when you made the calls? MollysMummy seems convinced you were driving at the time
Driving or not, it's not easy sat around with a caravan on .... as said earlier, there's not exactly a surplus of lay-bys in our towns & citys
0 -
.... A reply along the lines of, we've shut the computer system down, ...
If the office is open till 8, why was the computer shut down at half 5?
The offices shut at 5.30 most days but arrivals can take place up to 8pm. The offices on some sites stay open later on Fridays. As a late arriver I have often turned up and the computers are off.
0 -
.... A reply along the lines of, we've shut the computer system down, ...
If the office is open till 8, why was the computer shut down at half 5?
Probably because all of the day's check ins had arrived and been processed? Unless a warden contributes to this thread and outlines the policy for reception procedures after the days arrivals have been processed, we'll not know if this warden is in the right
to do this, or notJob & finish? I wish I could do the same
0 -
I think the systems are shut down to get the days accounting figures up to HO before the staff there go home. It's a fairly antiquated IT system that doesn't sync in real time
Wardens are definitely willing to open up the office to check people in up to 8pm but usually ask people to pay the next day.
0 -
"I'm just relating a story about what happened and an example of poor CC service. "
Not half as bad as the service you apparently got at Fulford Caravan Park, which I assume is a commercial - still some on here won't hear a word said against commercial sites - no names, no pack drill!!The OP was let down by another holiday company and made a phone call to a busy CC site after the office had closed. The member of staff taking the call said "let me ring you back." The OP rejected this suggestion and phoned another CC site where a pitch was found for him. In the circumstances the OP had a satisfactory outcome in an unfortunate situation that had suddenly arisen. Discussing members of the CC staff who can't answer on here but who may have another angle on the story seems to be pushing the boundaries of fairness.
Unless the whole thing is a wind up?
0 -
Is this right David, was you driving around York when you made the calls to Rowntree and Beechwood, or were you parked up at Fulford when you made the calls? MollysMummy seems convinced you were driving at the time
Write your comments here...two calls were made. First one whilst parked near the commercial Site that was closed. The warden answered and said she did have pitches free for Thursday but stated she had shut the computers off and was now in her van having
tea so could not check if anyone else had booked on online in the meantime. She did not offer to go and switch them on to check.10 minutes later after phoning various other sites that did not answer we were driving along Fulford road when my partner rang rowntree again. She explained our predicament but the answer was the same. The warden was awsre we were driving in the city
She did say she would ring us back later but by this time we were in heavy traffic in the centre of York so decided to head towards beechwood. all turned out OK. beechwood is great and the wardens superb.
0 -
I think the systems are shut down to get the days accounting figures up to HO before the staff there go home. It's a fairly antiquated IT system that doesn't sync in real time
Wardens are definitely willing to open up the office to check people in up to 8pm but usually ask people to pay the next day.
Write your comments here...they were not shut down at beechwood
0 -
I think the systems are shut down to get the days accounting figures up to HO before the staff there go home. It's a fairly antiquated IT system that doesn't sync in real time
Wardens are definitely willing to open up the office to check people in up to 8pm but usually ask people to pay the next day.
Write your comments here...they were not shut down at beechwood
...Maybe Rowntree had no more booked arrivals but Beechwood had ?
0 -
.... A reply along the lines of, we've shut the computer system down, ...
If the office is open till 8, why was the computer shut down at half 5?
...It does not say the office is open untill 2000hrs it states you can arrive up to 2000 hrs
0 -
.... A reply along the lines of, we've shut the computer system down, ...
If the office is open till 8, why was the computer shut down at half 5?
Probably because all of the day's check ins had arrived and been processed? Unless a warden contributes to this thread and outlines the policy for reception procedures after the days arrivals have been processed, we'll not know if this warden is in the right
to do this, or notJob & finish? I wish I could do the same
.The wardens are on set hour contracts and this year with the introduction of the MLW (the highest in europe)the hours and staffing levels on sites not just cc the c&cc as well also the hotel we were in over easter had seen a reduction in staff to try to
keep costs down0 -
I think the systems are shut down to get the days accounting figures up to HO before the staff there go home. It's a fairly antiquated IT system that doesn't sync in real time
Wardens are definitely willing to open up the office to check people in up to 8pm but usually ask people to pay the next day.
Write your comments here...they were not shut down at beechwood
I'm not a warden or CC staff so I don't know what procedures are in place.
All I know is that the blinds go down and the door gets locked at 5.30 most days on most sites. Whether they reconcile their systems and switch off then I have no idea. I'd imagine that if all expected arrivals were on site then they would.
It would make sense for wardens to have access to the booking system when the main system has shut down. Perhaps they should all have a tablet PC for just this purpose.
One of the sites I've booked for the summer has a pared down version of the campsite software on an iPad. At busy times they send you to your pre allocated pitch then wander round with the iPad to check you in. Neat system I thought
0 -
For what it's worth, here's what I would have done if I were the warden:
Sat down for my tea, phone rings, curse slightly and answer it. Irate member who is in a bit of a quandry.
As I know my site better than anyone (so many people on here have told me so!) I know that there are empty pitches on my site.....despite it probably showing full on the web site. The chances of someone booking in for tonight and filling all those empty pitches in the 30 minutes since I turned off the computer are remote.
So I say to the exasperated member on the phone "Yes, we have spaces, drive down to the site and wait at the barrier and I'll pop out and sort you out."
Smile, because that's another few days worth of income for my employer.
In the 10 minutes it takes the member to arrive (it will take at least 10 minutes from Fulford) I finish my tea, go out to meet the new arrival and open the barrier - after asking for his membership card and telling him to sort out payment in the morning.
Job done, all sorted, easy peasy!
That's 2 comments about 'jobsworths' on this site after the warden change. Is this a pattern?
0 -
For what it's worth, here's what I would have done if I were the warden:
Sat down for my tea, phone rings, curse slightly and answer it. Irate member who is in a bit of a quandry.
As I know my site better than anyone (so many people on here have told me so!) I know that there are empty pitches on my site.....despite it probably showing full on the web site. The chances of someone booking in for tonight and filling all those empty
pitches in the 30 minutes since I turned off the computer are remote.So I say to the exasperated member on the phone "Yes, we have spaces, drive down to the site and wait at the barrier and I'll pop out and sort you out."
Smile, because that's another few days worth of income for my employer.
In the 10 minutes it takes the member to arrive (it will take at least 10 minutes from Fulford) I finish my tea, go out to meet the new arrival and open the barrier - after asking for his membership card and telling him to sort out payment in the morning.
Job done, all sorted, easy peasy!
That's 2 comments about 'jobsworths' on this site after the warden change. Is this a pattern?
..
0 -
For what it's worth, here's what I would have done if I were the warden:
Sat down for my tea, phone rings, curse slightly and answer it. Irate member who is in a bit of a quandry.
As I know my site better than anyone (so many people on here have told me so!) I know that there are empty pitches on my site.....despite it probably showing full on the web site. The chances of someone booking in for tonight and filling all those empty
pitches in the 30 minutes since I turned off the computer are remote.So I say to the exasperated member on the phone "Yes, we have spaces, drive down to the site and wait at the barrier and I'll pop out and sort you out."
Smile, because that's another few days worth of income for my employer.
In the 10 minutes it takes the member to arrive (it will take at least 10 minutes from Fulford) I finish my tea, go out to meet the new arrival and open the barrier - after asking for his membership card and telling him to sort out payment in the morning.
Job done, all sorted, easy peasy!
That's 2 comments about 'jobsworths' on this site after the warden change. Is this a pattern?
Write your comments here...exactly right Ian. A perfect example of how it should have gone
0 -
The club handbook says 'arrivals up to 8pm'. It does not say 'unbooked arrivals only accepted up to office closing time at 5.30pm'. If that is the Club policy, it should state it clearly bearing in mind that such a policy does rather fly in the face of what
is primarily a 'service industry'. It's not as if site fees are at the bottom end of the market and services are pruned accordingly.0 -
From what I'm reading there are sites where you can't see the warden to get in before 1 pm (Kendal) and sites where you can't phone the warden or see the warden at all after 5.30 pm (Rowntree Park). It seems a rather narrow window of opportunity. Is there
a better plan?0 -
Surely the fault here is due to the awful site and owner that was origionally booked. A page of complaint about the owner would have been more to the point. As was said earlier, a 5 minute drive to the CC site would have solved the problem. May I ask the
question, why didn't you book Rowntree in the first place?0 -
I'm struggling on this one. Member gets shafted by private site. Warden in CC site fails to jump through hoops to sort out his dilemma??
shouldnt you be directing your anger at the private site?
0 -
From what I'm reading there are sites where you can't see the warden to get in before 1 pm (Kendal) and sites where you can't phone the warden or see the warden at all after 5.30 pm (Rowntree Park). It seems a rather narrow window of opportunity. Is there
a better plan?...Where does it say anywhere the wardens were not available up to 2000hrs
0 -
I'm struggling on this one. Member gets shafted by private site. Warden in CC site fails to jump through hoops to sort out his dilemma??
shouldnt you be directing your anger at the private site?
Write your comments here..." jumping through hoops" who exactly was asked to jump through a hoop. I pay a fee to be a member of a club, for that the club provide a service. On thIs occasion the club fell below the standard I expected. someone asked why
I didn't book the rowntree site in the first instance???? What has that got to do with it. I have choice. I wanted to try somewhere different.i am angry about the private site but the forum is not s place to complain about them. Their site us still active , telephone numbers still ring. One telephone number goes to the previous owner.
Luckily no deposit was paid
warning to all
do not book
Fulford caravan park. They are not open
0
