A poor reception at Kendal
Comments
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If you were a warden Ian or any other employee of the CC would you really take up individual complaints on here or would you expect your employer to offer you some guidance and protection. I'm sure you know something about employment law when you volunteer at CAB?
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Regarding CC staff Rocky, there is a duty of care owed to employees. Although it's good to be able to make comments there are boundaries about employees especially ones that are obviously traceable to the actual person. I'm not defending poor responses or
attitudes but these need to be taken up with the CC itself.I have tried to engage with the CC in the past Brue, via Email with questions, concerns etc. it is a long, laborious & frustratingly fruitless exercise I'm afraid. It is all well & good to offer suggestions of 'right way of doing things' if those ways actually
get you anywhere, or even an answer. In my experience it's not worth the frustration now.0 -
Regarding CC staff Rocky, there is a duty of care owed to employees. Although it's good to be able to make comments there are boundaries about employees especially ones that are obviously traceable to the actual person. I'm not defending poor responses or
attitudes but these need to be taken up with the CC itself.I have tried to engage with the CC in the past Brue, via Email with questions, concerns etc. it is a long, laborious & frustratingly fruitless exercise I'm afraid. It is all well & good to offer suggestions of 'right way of doing things' if those ways actually
get you anywhere, or even an answer. In my experience it's not worth the frustration now.+ 1
I gave up hoping for an answer to emails when they reached their third birthday. It's an appalling state of affairs.
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I'm not offering suggestions I'm repeating what's in the T&Cs and what would be regarded by most companies as a duty of care.
When I've raised concerns about anything I've had helpful replies. If I don't receive a reply sometimes the concern has passed, was possibly an over reaction on my part or has been resolved promptly. I'm sorry to hear people don't get the responses they want or expect and if it was very serious that would be another matter.
Nothing personal, just my own experiences.
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If you were a warden Ian or any other employee of the CC would you really take up individual complaints on here or would you expect your employer to offer you some guidance and protection. I'm sure you know something about employment law when you volunteer at CAB?
I think, on reflection, that what I would do Brue if I were the warden, is to contact Grimstead Towers, tell them that the paperwork they are sending out is garbage, because it has conflicting information. Then I'd ask them to post a reply to explain what had happened and what was being done about it.
When HQ did nothing, I would contact them again.....and keep contacting them until they took some notice of their emloyees.
(With my CAB hat on, I would say that the warden could raise a grievance if his employer isn't providing suitable support for their employees).
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The OP states on his first post that his booking sheet gives his intended arrival between 1200hrs and 1400hrs, further down the booking sheet the actual start to arrivals is stated at 1300hrs. The OP says he hadn't noticed this, (we're all guilty of not reading things sometimes.
) The warden lets the early arrivals through 15 mins early......all's well that ends well?0 -
The OP states on his first post that his booking sheet gives his intended arrival between 1200hrs and 1400hrs, further down the booking sheet the actual start to arrivals is stated at 1300hrs. The OP says he hadn't noticed this, (we're all guilty of not
reading things sometimes. )
The warden lets the early arrivals through 15 mins early......all's well that ends well?No, all isn't well really because the OP is unhappy that the event happened and the anomaly in times should not have occurred In the first place. CC were lax.
(Ian, take note.)
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Ah, but Ian, you are not allowing for all those sat around on site, (nothing else to do but watch the day unwind) who are fully aware that earliest time for arrivals is 1pm. So now you have complaints of a different kind.
Anything that is micro managed, almost hour by hour is always going to be in trouble, there are just too many clock watchers, "that shouldn't be allowed" types, serial whingers and moaners around for the slightest perceived infringement not to be blown out
of all proportion! It only takes one or two on a site and the Warden's will cop it again!
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Especially if you-know-who happen to be on site.
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I think the problem here is the OP did not read the arrival time information correctly, or at all, which clearly states that new arrivals are from1.00pm. The arrival time on the Booking Confirmation is an estimated arrival time for the benefit of the warden so they know the likely spread of arrivals on a given day not an indication of a right to arrive by a certain time. I can understand the OP being annoyed with himself but then to try and shift the blame onto the wardens for making him wait until the correct arrival time is unfair.
David
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I think the problem here is the OP did not read the arrival time information correctly, or at all, which clearly states that new arrivals are from1.00pm. The arrival time on the Booking Confirmation is an estimated arrival time for the benefit of the warden
so they know the likely spread of arrivals on a given day not an indication of a right to arrive by a certain time. I can understand the OP being annoyed with himself but then to try and shift the blame onto the wardens for making him wait until the correct
arrival time is unfair.David
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We had a dispute with a garage recently. It wasn't just the subject of the dispute that was annoying (I knew how to deal with that and it did get resolved to our satisfaction) but it was the attitude of the service staff that annoyed me - "we're not doing that work, so go away and write to us if you're not happy" sort of attitude.
Had they taken a reasonable attitude, they would have avoided a lot of unpleasentness, saved themselves some costs and wouldn't have caused a loss of faith in the garage.
Customer relations - not everyone can do it!
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I think the problem here is the OP did not read the arrival time information correctly, or at all, which clearly states that new arrivals are from1.00pm. The arrival time on the Booking Confirmation is an estimated arrival time for the benefit of the warden
so they know the likely spread of arrivals on a given day not an indication of a right to arrive by a certain time. I can understand the OP being annoyed with himself but then to try and shift the blame onto the wardens for making him wait until the correct
arrival time is unfair.David
All of that may be true, David......but nonetheless the customer had misunderstod and made a genuine mistake. It's what happens next that matters and how the wardens deal with that situation.
In my view, making them wait at the gate like naughty schoolboys was not the correct way......
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I think the problem here is the OP did not read the arrival time information correctly, or at all, which clearly states that new arrivals are from1.00pm. The arrival time on the Booking Confirmation is an estimated arrival time for the benefit of the warden
so they know the likely spread of arrivals on a given day not an indication of a right to arrive by a certain time. I can understand the OP being annoyed with himself but then to try and shift the blame onto the wardens for making him wait until the correct
arrival time is unfair.David
All of that may be true, David......but nonetheless the customer had misunderstod and made a genuine mistake. It's what happens next that matters and how the wardens deal with that situation.
In my view, making them wait at the gate like naughty schoolboys was not the correct way......
..How many were waiting for 1200 at Rowntree when they pushed them through
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I think the problem here is the OP did not read the arrival time information correctly, or at all, which clearly states that new arrivals are from1.00pm. The arrival time on the Booking Confirmation is an estimated arrival time for the benefit of the warden so they know the likely spread of arrivals on a given day not an indication of a right to arrive by a certain time. I can understand the OP being annoyed with himself but then to try and shift the blame onto the wardens for making him wait until the correct arrival time is unfair.
David
All of that may be true, David......but nonetheless the customer had misunderstod and made a genuine mistake. It's what happens next that matters and how the wardens deal with that situation.
In my view, making them wait at the gate like naughty schoolboys was not the correct way......
..Then of course there are those who complain when wardens allow arrivals on before the site earliest arrival times its as said wardens cannot win whatever they do
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It's true, the wardens are on a hiding to nothing whatever they do. Just imagine if they'd let anyone in early and then someone, probably a CT regular, turned up on the dot of 1 o'clock and found folk already setting up on just the pitch they wanted!
I've never been to Low Wood, so I don't know what the access difficulties are, but I do know that there are lots of CC sites with absolutely no access problems and the strict arrival/departure arrangements can be very frustrating. Can hardly blame the wardens
if they do stick to the stated times though!0 -
Guess where we are going the week after next and guess what time we will now arrive
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The instructions for the site in question state:-
All departures are by 12 noon, due to the restricted nature of the access road. All arrivals are after 1pm.
If the rule is not enforced by the Club it will be taken advantage of.For all we know this is a daily occurance. Sites with good access remain available from midday, unike another Club I could mention. Perhaps it would be wise for the Club to put greater emphasis on the booking confirmation but that is a separate issue from the ETA timing which is there to aid the warden.
David
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If approaching sites like this is so incredibly difficult for some members, how on earth do they manage on country lanes?
And what happens if a m/h is going out of the site as they approach it after the arrival time? Presumably the world comes to an end.....
I fear this is a sneaky way of putting the arrival time back to 1pm......something that the C&CC are coming under enormous fire from their members about.
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