Black Knowl CC site!
Comments
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I appreciate that this situation has left an unpleasant taste in the mouth but, rather than go any further down the road of accusations and alleged unfair cancellations, I've asked that a staff member either make a statement and/or investigate the circumstances
so we can bring this discussion to a conclusion without further speculation.Many Thanks.
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Unfortunately, the grass pitches are unusable on site due to the adverse weather conditions we have experienced. The cancellation process is the later bookings are cancelled first, therefore, we would not have been aware that your bookings were as a group.
We apologise that you received the late cancellation letter, this would have been sent in error. If you would be so kind as to contact The Club with your membership details, we can make sure this is overridden.
Apologies for any inconvenience this has caused.
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Nice to see an official statement on this so promptly. However, grass pitches are not involved as the member booked a hard standing.
So can it be confirmed that where pitches of any kind become unavailable, the newest booking are cancelled, and earlier bookings not cancelled will be moved from grass to hard, or vice versa?
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I sense that over bookings on this site have occurred due to grass pitches not being ready....Easter is early and had bookings for the number of hardstandings only been used then this probably wouldn't have happened. I'm very surprised that the grass pitches
would have been in use with the weather we've just been having...is the fault with those running the site or the main CC bookings system?!0 -
I accept that sometimes a booking needs to be cancelled by the CLUB at short notice , BUT wouldn't it be great if they helped to try and find you an alernative site
After all, we are your customers,or does the club have so many ,they dont really care ......................
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I'd hardly call the Club's response "prompt" after the original post was two days ago.
This is "The Caravan Club" we are talking about !
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I sense that over bookings on this site have occurred due to grass pitches not being ready....Easter is early and had bookings for the number of hardstandings only been used then this probably wouldn't have happened. I'm very surprised that the grass pitches would have been in use with the weather we've just been having...is the fault with those running the site or the main CC bookings system?!
If this was the case then surely the grass bookings should have been cancelled rather than moving grass bookings to HS and cancelling the HS bookings made later? It's about time the Club (our Club by the way) started listening to its members and gave us what we wanted and not what they think we want!
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From what I can see Black Knowl doesn't have the facility to book a H/S as its not part of the trial, so a pitch was booked. That is the main reason why I would like to see the trial rolled out to all sites, if you book a grass pitch and it has to be cancelled
due to bad weather then its your decision, in Viviens case she didn't have a choice. however as she says others booked after her but didn't get cancelled, that is the question that needs answering, WHY didn't they get cancelled.0 -
From what I can see Black Knowl doesn't have the facility to book a H/S as its not part of the trial, so a pitch was booked. That is the main reason why I would like to see the trial rolled out to all sites, if you book a grass pitch and it has to be cancelled due to bad weather then its your decision, in Viviens case she didn't have a choice. however as she says others booked after her but didn't get cancelled, that is the question that needs answering, WHY didn't they get cancelled.
Did Vivien not say that the some of the Solo's were already on site when she received the cancellation? If that was the case is it not likely that the situation that required bookings to be cancelled developed after the other mebers of the group were already on site?
David
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From what I can see Black Knowl doesn't have the facility to book a H/S as its not part of the trial, so a pitch was booked. That is the main reason why I would like to see the trial rolled out to all sites, if you book a grass pitch and it has to be cancelled
due to bad weather then its your decision, in Viviens case she didn't have a choice. however as she says others booked after her but didn't get cancelled, that is the question that needs answering, WHY didn't they get cancelled.Did Vivien not say that the rest of the Solo's were already on site when she received the cancellation? If that was the case is it not likely that the situation that required bookings to be cancelled developed after the other mebers of the group were already
on site?David
Possibly, but surely there were others that were not part of the Solos due to arrive, did they get cancelled?
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What a rubbish reply that Rosie had to send out, not her fault, although it shows that CCHQ don't not know whats happening out on the sites. To say it was the adverse weather that closed the grass pitches is total untruth when Vivien was told when she booked,
that NO grass pitches in use.This situation could happen to anyone of the members in the future, which is very worrying for me.
Rob
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The only gripes that are relavant are
1 Do we actually have factual evidence that the booking that was cancelled was made before any that were made later and were not cancelled
2 Black Knowle is not in the trial for booking hard standings, ,so a pitch is what is available at the time,and if the grass was that wet, then HS is all thats available,quite a few grass pitches are at the rear of the site across more grass,
3 The site has only opened a couple of weeks so until the wardens arrived, it would have had more bookings than the condition that it was in could be seen, and as our friends have said what do you do ? cancel strait away and have a lot of empty "available" pitches,or as seems in this case hope that the weather would dry out a bit, but storm Katie was forecast and they had no option but to cancel at short notice.
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I would expect an organisation the size of the Caravan Club to be able to afford to appropriately assess risks and have contingency plans in place.
For a site where pitches are known to become suddenly unavailable such a plan would properly include contacting nearby CLs and commercial sites to reserve any available space for members displaced. There should even be a reciprocal agreement with the C&CCC to help out.
I do not like this apparent attitude of "Your have nowhere to stay. It is your problem. Go away".
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From what I can see Black Knowl doesn't have the facility to book a H/S as its not part of the trial, so a pitch was booked. That is the main reason why I would like to see the trial rolled out to all sites, if you book a grass pitch and it has to be cancelled due to bad weather then its your decision, in Viviens case she didn't have a choice. however as she says others booked after her but didn't get cancelled, that is the question that needs answering, WHY didn't they get cancelled.
Did Vivien not say that the some of the Solo's were already on site when she received the cancellation? If that was the case is it not likely that the situation that required bookings to be cancelled developed after the other mebers of the group were already on site?
David
Write your comments here...No David, yes! Two had arrived but others arrived on the 31st, the day I should have arrived!
i spoke to people last night at the Fish and Chip van, a couple had only booked a week before last. They arrived Yesterday!
I was told today, last in first out??
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From what I can see Black Knowl doesn't have the facility to book a H/S as its not part of the trial, so a pitch was booked. That is the main reason why I would like to see the trial rolled out to all sites, if you book a grass pitch and it has to be cancelled due to bad weather then its your decision, in Viviens case she didn't have a choice. however as she says others booked after her but didn't get cancelled, that is the question that needs answering, WHY didn't they get cancelled.
Did Vivien not say that the some of the Solo's were already on site when she received the cancellation? If that was the case is it not likely that the situation that required bookings to be cancelled developed after the other mebers of the group were already on site?
David
Write your comments here...No David, yes! Two had arrived but others arrived on the 31st, the day I should have arrived!
i spoke to people last night at the Fish and Chip van, a couple had only booked a week before last. They arrived Yesterday!
I was told today, last in first out??
...When were you booked to arrive? those who arrived yesterday or today or tomorow would not needed to be cancelled if the weather has improved after last w/end
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Just looked at the Solo's thread and I see that Vivien post on the 27th Feb that she had just made a booking for the 31st March - 3rd April, so if anyone made a booking after tht for the same period then they too should have been cancelled. Its not rocket
science, as she was told by CC last booked first bumped, but that is not what seems to have happened. If that is the case then shame on the club/wardens.0 -
From what I can see Black Knowl doesn't have the facility to book a H/S as its not part of the trial, so a pitch was booked. That is the main reason why I would like to see the trial rolled out to all sites, if you book a grass pitch and it has to be cancelled
due to bad weather then its your decision, in Viviens case she didn't have a choice. however as she says others booked after her but didn't get cancelled, that is the question that needs answering, WHY didn't they get cancelled.Did Vivien not say that the some of the Solo's were already on site when she received the cancellation? If that was the case is it not likely that the situation that required bookings to be cancelled developed after the other mebers of the group were already
on site?David
Write your comments here...No David, yes! Two had arrived but others arrived on the 31st, the day I should have arrived!
i spoke to people last night at the Fish and Chip van, a couple had only booked a week before last. They arrived Yesterday!
I was told today, last in first out??
...When were you booked to arrive? those who arrived yesterday or today or tomorow would not needed to be cancelled if the weather has improved after last w/end
Vivien was booked to arrive 31st (yesterday)
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Vivien will have to accept that, at least as far as some here are concerned the Caravan Club and its wardens can do no wrong.I am just suprised it took so many pages before her word was doubted
Write your comments here... Who is doubting my words?? I was told 24 hours before departure I could have my booking reinsated by CCHQ as they do not know why it was cancelled, even today they dont know why!
I had booked in February, i was told no go on the 29th at 4.30pm I rang CCHQ at 9.05am on the 30th. This is when they said they onew no eeason, they still are saying that! I was originally booked in for the 31-4th
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Vivien will have to accept that, at least as far as some here are concerned the Caravan Club and its wardens can do no wrong.I am just suprised it took so many pages before her word was doubted
Write your comments here... Who is doubting my words?? I was told 24 hours before departure I could have my booking reinsated byCCHQ as they donot onow why it was cancelled, even today they dont know why!
...Very strange Vivien ? have they not had a response from the site yet?
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Vivien will have to accept that, at least as far as some here are concerned the Caravan Club and its wardens can do no wrong.I am just suprised it took so many pages before her word was doubted
Write your comments here... Who is doubting my words?? I was told 24 hours before departure I could have my booking reinsated byCCHQ as they donot onow why it was cancelled, even today they dont know why!
...Very strange Vivien ? have they not had a response from the site yet?
..Ps are you sure you are "not known"
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Vivien will have to accept that, at least as far as some here are concerned the Caravan Club and its wardens can do no wrong.I am just suprised it took so many pages before her word was doubted
Oh dear, couldn't resist that little dig could you? I can't see anyone on here doubting Vivien's word, and I can't see anyone saying the wardens can do no wrong. Still, if it keeps you happy, countless it wouldn't have happened if Vivien had gone abroad!
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Happy Birthday for tomorrow Vivien...
(just read it on solos, glad you like the CL although being
there wasn't where you wanted to be!)Write your comments here... Thank you! The CL is nice but as I cant drive in the dark, evening meets are short lived. I timed it today, it took me just over a half hour to get back. My diesel levels in my cars tank are dropping quick compared to a normal
meet setup!0
(just read it on solos, glad you like the CL although being there wasn't where you wanted to be!)