Problem with map in UK site search

InaD
InaD Club Member Posts: 1,735
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edited February 2016 in UK Campsites & Touring #1

I've tried to plan a route to a Club site, but when using the map, I keep getting the message: This site has exceeded its daily quota for maps.  if you are the creator of this site, please visit documentation to learn more.  With a big No Entry sign where the map should be.

Is it just me? 

Comments

  • SteveL
    SteveL Club Member Posts: 12,374
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    edited February 2016 #2

    Do you mean on the main website, or within the App? I have just checked and both are working OK on my iPad.

  • InaD
    InaD Club Member Posts: 1,735
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    edited February 2016 #3

    Steve, I meant on the main website, but having just checked it again, it's working now.  Must have been a temporary "blip".

  • SteveL
    SteveL Club Member Posts: 12,374
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    edited February 2016 #4

    Probably just another of the numerous error pages, just in a different form.

  • Wildwood
    Wildwood Club Member Posts: 3,707
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    edited February 2016 #5

    Ne er come accrosx this problem and the service seems to be working as normal.

  • brue
    brue Forum Participant Posts: 21,176
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    edited February 2016 #6

    The map search is still not working.

  • Helen Aaron
    Helen Aaron Forum Participant Posts: 98
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    edited February 2016 #7

    Thank you for alerting us to the error on the web page and I'm glad it seems to have resolved itself. I have just checked myself and the function seems to be working fine now. If you are ever having problems please feel free to call our web line on 01342
    336612.

  • brue
    brue Forum Participant Posts: 21,176
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    edited February 2016 #8

    Thanks Helen, it's really helpful to see staff keeping a look out for these things. The web line phone number would be good as a sticky somewhere.Smile

  • huskydog
    huskydog Club Member Posts: 5,464
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    edited February 2016 #9

    I think that phone number might be very busySurprised

  • brue
    brue Forum Participant Posts: 21,176
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    edited February 2016 #10

    With more staff coming on line to read discussions and pin point questions and problems we should have a better CT.Smile

  • huskydog
    huskydog Club Member Posts: 5,464
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    edited February 2016 #11

    we can only hopeHappy

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,960
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    edited February 2016 #12

    Had a problem this afternoon when trying to identify a couple of CLs in the East Anglia area.Sad

  • dickle
    dickle Forum Participant Posts: 6
    edited February 2016 #13

    its still happening on and off, has been for last few days.

  • InaD
    InaD Club Member Posts: 1,735
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    edited February 2016 #14

    The same message is back again; last night I was trying to use the map to look for some CLs and it was there, just now I tried again, and it's still there (or back again).  A bit early to ring at this time though.....

  • NatashaM
    NatashaM Forum Participant Posts: 27
    edited February 2016 #15

    Hi

    Thanks for the early morning prompt. Have captured a screen shot and sent over to the team to take a look at to see what is going on.

    natasha

  • InaD
    InaD Club Member Posts: 1,735
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    edited February 2016 #16

    Thanks Natasha for YOUR prompt reaction!  the early bird and all thatWinking

  • Whittakerr
    Whittakerr Club Member Posts: 3,486
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    edited February 2016 #17

    I don’t know if it’s the same issue but I’ve been looking at a few CC site and CLs and when I scroll down to the bottom of the page where the map is there is just a sign with a red circle with a bar through it. Just tried it on the Lady Margaret’s site and
    got the same error.

  • InaD
    InaD Club Member Posts: 1,735
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    edited February 2016 #18

    I don’t know if it’s the same issue but I’ve been looking at a few CC site and CLs and when I scroll down to the bottom of the page where the map is there is just a sign with a red circle with a bar through it. Just tried it on the Lady Margaret’s site and got the same error.

    Yes, that is the same issue.  I thought it had cleared up on Tuesday, but I got it again last night and this morning, hence I reported it again.

    Back to the good old paper map for now!

  • InaD
    InaD Club Member Posts: 1,735
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    edited February 2016 #19

    The map was working fine yesterday, but I'm getting the same message again this morning.  Will try ringing the number given on page 1 later, but not sure whether there will be anyone there over the weekend.

  • WanderingHans
    WanderingHans Forum Participant Posts: 134
    edited February 2016 #20

    No map function on Scarborough or Yellowcraigs pages tonight.

  • NatashaM
    NatashaM Forum Participant Posts: 27
    edited February 2016 #21

    Hi, just to let you know the development team are aware of the issue and are working to find a fix. As soon as we know what is happening we will let you know. Apologies for any inconvenience

    Natasha

  • Pathfinder
    Pathfinder Forum Participant Posts: 4,446
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    edited February 2016 #22

    Search by map 'error' still popping up intermitantly

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,960
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    edited February 2016 #23

    Hi, just to let you know the development team are aware of the issue and are working to find a fix. As soon as we know what is happening we will let you know. Apologies for any inconvenience

    Natasha

    Thanks Natasha, good to hear that someone is on the case.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,960
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    edited February 2016 #24

    I have just had a problem with a location map on a CL, where there is a statement saying "This site has exceeded it's daily quota for maps......" Have never seen this before, could you please explain Natasha.

  • brue
    brue Forum Participant Posts: 21,176
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    edited February 2016 #25

    I was looking at CLs earlier on and the map worked ok, so I tried it again just now....see what you mean, more problems unfortunately.Frown

  • Rovingruby
    Rovingruby Forum Participant Posts: 12
    edited February 2016 #26

    I experienced this problem as well . Hopefully the problem will be resolved soon. Natash and team .. thanks for your efforts 

  • cariadon
    cariadon Forum Participant Posts: 861
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    edited February 2016 #27

    and me.

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