Avtex

andwend
andwend Club Member Posts: 7
First Comment
edited October 14 in Parts & Accessories #1
Has anyone else had trouble with the Avtex tourer 3 sat nav, it is the worst sat nav i have ever owned, and Avtex customer service is useless..

Comments

  • Tinwheeler
    Tinwheeler Forum Participant Trusted Posts: 24,149
    10,000 Likes 1000 Comments Name Dropper
    #2

    Perhaps if you explain what the 'trouble' is we might have some suggestions.

  • andwend
    andwend Club Member Posts: 7
    First Comment
    #3

    it sends me on long detours, it sends me down dead ends, it even tried to send me down a cycle path

  • andwend
    andwend Club Member Posts: 7
    First Comment
    #4

    you put in your vehicle dimensions, and it makes no difference, still sends you down lanes just about wide enough for a horse, i have contacted Avtex, they are hopeless, twice they failed to collect.

  • andwend
    andwend Club Member Posts: 7
    First Comment
    #5

    I bought this Sat Nav, as recommended by the CAMC , but Avtex after sales service is terrible

  • Tinwheeler
    Tinwheeler Forum Participant Trusted Posts: 24,149
    10,000 Likes 1000 Comments Name Dropper
    edited October 12 #6

    Isn’t it essentially a Garmin satnav? Perhaps your settings could do with a review?

    Try going to the Part & Accessories section where satnavs are generally discussed and search for other issues/fixes.

    https://clubtogether.caravanclub.co.uk/categories/parts-accessories

    Incidentally, you can edit your posts for up to an hour to save splitting.

  • andwend
    andwend Club Member Posts: 7
    First Comment
    #7

    thankyou

  • richardandros
    richardandros Club Member Posts: 3,129
    1,500 Likes 1000 Comments Name Dropper Photogenic
    #8

    I bought the Avtex satnav, some time ago through an offer with this Club and, essentially had the same experience as you - so I sent it back and got a full refund. I set up a couple of test routes at home - local routes that I know well and instead of sending me the sensible way, it chose ridiculous and unnecessary alternatives which were totally unsuitable for the vehicle dimensions I had entered.

    I may be wrong but I now understand that since there is no comprehensive database of road widths - certainly in this country - there is no way it can deliver what it promises.

    I have posted on here, many times, about the method I now use. I have a Tomtom satnav which is Wifi enabled and use it in coordination with the TT "MyDrive" App. I plan the route in MyDrive and then go into Google Maps and 'drive' any suspect bits using Street View. I modify the MyDrive route as necessary and then save it in "My Routes" in the App. The App automatically syncs with the satnav - via Wifi - and I just have to select it on the satnav and it takes me down the exact route I have selected. No last minute changes or surprises and if it turns out you've got it wrong - there's no one to blame but yourself!😀

  • DSB
    DSB Club Member, Member Moderator Posts: 6,237
    1,500 Likes 1000 Comments Name Dropper Photogenic
    #9

    I just use Google Maps these days, and like @richardandros, just check the suspect bits by 'following the route through' before we leave home. The worst bit is usually the immediate approach to the site, so if it's a CAMC site, I always check out the site information, on the CAMC website, for directions to approach the site.

    David

  • andwend
    andwend Club Member Posts: 7
    First Comment
    #10

    its amazing to think that the CAMC recommend this Avtex Tourer Three, and it does not do what they say it should,,I think I paid £480 altogether , should have just plotted routes on the back of twenty pound notes//

  • DaveCyn
    DaveCyn Club Member Posts: 396
    250 Likes 100 Comments Name Dropper
    #11

    Having read all the problems with the Avtex & the humongous price of it I opted for a £38 HGV sat nab off of eBay.

    No problems with route selection so far.

  • JaneLeedham
    JaneLeedham Club Member Posts: 1
    First Comment
    edited November 20 #12

    Also not very impressed with the Avtex Tourer Three. As stated above some of the routes are dodgy. Been directed down narrow (actually impossible) lanes and other times sent on long unnecessary diversions. Lots of features that few people would want and some features missing (or perhaps I just haven't been able to find them yet, within the complexities of the menu scheme?). Irritating frequent and not really necessary warnings that you cannot disable without losing those you actually need.

    Worst of all, the programming logic is totally un-intuitive, and we find it necessary to keep the user manual permanently on hand, for even the simplest routine tasks (I compare with my old TomTom, where I don't think I ever needed to refer to the manual in more than 20 years!). Also find that the mapping - especially speed limits - is frequently out of date, despite frequent updates, which don't seem to make much difference. The speed limits in Tuscany were almost total fiction! A disappointing purchase and doubly disappointing that the Caravan Club recommended it. Did they actually evaluate it?

Categories