Memebership Card on App

bill
bill Club Member Posts: 405
100 Comments Name Dropper

Following a reminder from CAMC that my membership expires on the 31st August 2025 I paid my renewal yesterday the 18th August. Since then I have not been able to see either my current unexpired membership card on my renewed one on the CAMC App.

What have I done wrong ?

Comments

  • peedee
    peedee Club Member Posts: 9,924
    2,500 Likes 1000 Comments Photogenic Name Dropper

    Probably nothing, maybe it is just slow in processing.

  • eurortraveller
    eurortraveller Club Member Posts: 7,181
    2,500 Likes 1000 Comments Name Dropper
  • peedee
    peedee Club Member Posts: 9,924
    2,500 Likes 1000 Comments Photogenic Name Dropper

    Yes if it has not updated by tomorrow I would call HQ.

  • bill
    bill Club Member Posts: 405
    100 Comments Name Dropper

    Now deleted the app and reinstalled it on to my iphone for the second time and it now works !!

  • Cornersteady
    Cornersteady Club Member Posts: 15,309
    5,000 Likes 1000 Comments Name Dropper Photogenic

    @bill there have been quite a few posts about this (some in the last month) and for some strange reason the card is not showing for some including me.

    It's been reported many times and the advice is is logout and log back in, or re-installing the app. This works for a while for me but then the card is a not available again.

    As a work around just use your phone and browser to display your card using the club's main website and your card is there once logged in in the My profile section. Also you could also ask for a physical card to be sent out (apologies if you already knew that).

    I'm not defending the app or club at all, the app is not working properly for some but that's just the way it at the moment.

  • SteveL
    SteveL Club Member Posts: 12,533
    5,000 Likes 1000 Comments Name Dropper
    edited August 19 #7

    @bill If they are now showing on your phone it’s probably worth downloading them to Appel Wallet if an iPhone or the android equivalent. Then if they disappear again you will still have them.

  • nelliethehooker
    nelliethehooker Club Member Posts: 15,072
    5,000 Likes 1000 Comments Name Dropper

    Like Cornersteady I have lost the cards from the app on my phone, cancelled and reinstalled it and once again the cards have disappeared. As suggested by @SteveL I too have them now loaded into the Wallet on my phone, where they are easily accessed.

  • nelliethehooker
    nelliethehooker Club Member Posts: 15,072
    5,000 Likes 1000 Comments Name Dropper