Movers

patrolman
patrolman Club Member Posts: 1
in Parts & Accessories #1
Powrtouch auto mover fitted in Feb 25,stopped working July 25, when I contacted Powrtouch customer services they didn’t want to know. Told me to to take it back to whoever fitted it or repair it myself. I explained I was 80 and disabled also 300miles from home and rely on the mover. They said it would be 2 to 6 weeks before they could get an engineer at a call out cost of £80, so much for their FIVE year no quibble warranty

Comments

  • eribaMotters
    eribaMotters Club Member Posts: 1,446
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    #2

    Have you attempted to contact the original fitter as this should be your first action.

    Colin

  • Tinwheeler
    Tinwheeler Forum Participant Trusted Posts: 24,151
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    #3

    If your brand new Ford Kuga developed a fault you’d contact the supplying dealer, not Ford.

    It’s the seller who is responsible. Check out the Consumer Rights Act.

  • Cornersteady
    Cornersteady Club Member Posts: 15,309
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    #4

    Agree with above, but if you're stuck away from home then may be a local mobile caravan engineer might be able to help?

    Also just in case have you checked things like the battery in the remote control unit? And of course the caravan battery? Perhaps if you give more information as to what has exactly happened someone might be able to help more?

  • Freddy55
    Freddy55 Club Member Posts: 1,995
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    edited July 8 #5

    @patrolman, when you say “stopped working “, could you be more specific? I have the Powrtouch Evolution (auto) myself, is that what you have? I have experienced a couple of problems, but were easy to fix.

  • Freddy55
    Freddy55 Club Member Posts: 1,995
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    edited July 8 #6

    Ah, I see you have the auto. From what I gather, the most common fault is where the motors go out of sync and just need recalibrating. The symptom is that when you activate the mover via the remote control, you can hear the motors running, but for only a couple of seconds. To rectify, you will need access to the front of the motor (as viewed from the front of the caravan). If there isn’t an access hole in the plastic cover, the cover will need to be removed. For this I gently tapped with a mallet, front and back. Once the cover is off, or if there’s an access hole, using the provided key (it should have been given to you) back off the motor until it goes solid (from memory, anti clockwise), then turn back the opposite way 3 full rotations. Repeat process on the other side, replace covers, if removed.
    Just to reiterate, if there is an access hole in the cover, the cover doesn’t need to be taken off.

    Note : The motors can go out of sync if the mover is shut down before the disengage cycle is completed.

  • richardandros
    richardandros Club Member Posts: 3,129
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    #7

    @patrolman - I have to say I am very surprised that you got that reaction from Powrtouch. I've had to contact them a couple of times in the past when I've had problems (usually my fault!) and the technicians I have spoken to have gone out of their way to help. Did you ask to speak to a techie - or was it just 'customer services'?

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