Pitch up and stay together!
Comments
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@Tinwheeler Reading some comments on a Facebook page, it would seem that I am not the only person querying this policy. If the reason for not allowing someone to book in a unit prior to the unit's arrival is to inspect it, then why is it deemed acceptable to reserve pitches for unseen units which will possibly arrive after the office has closed?
The same situation as I encountered happened to another member who wanted to arrive by car, and book in, as the driver of the motorhome would be arriving later than the office closed. She was not allowed to do so, as the unit could not be inspected; as she pointed out, the new policy allows for this.0 -
Indeed, TDA, give it a chance and NGG may well see it as the Way Two Go.😋
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I couldn’t agree more @Takethedogalong , it seems like every time the club want to try something to be a bit more flexible/accommodating, not forgetting this is only a trial, there’s uproar. As it happens, we quite often tour with my BiL and his wife and it’s nice to be able to pitch together, but not the end of the world if we can’t. With the other club, one can request adjacent pitches at the time of booking, and site staff do their best to sort it. To me, it’s just a trial, nothing to get in a tizz about. In answer to @Simon100 , I imagine that when person A turns up and asks to reserve (say) 2 other pitches, he/she will be asked the names of the other 2 parties.
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Just to clarify our experiences around late arrivals……all through our Membership, with both a caravan and a MH, we seldom arrived before 5pm, as we usually found something to do/see whilst travelling to/from sites. Therefore, it was inevitable that the site office was not open for our arrival on site. On rare occasions, we would get a phone call from office just to clarify our ETA, and places such as Exeter Racecourse would simply leave us a note on office door, telling us to pitch up, leave our card through door/letterbox, and things would get sorted next morning. Otherwise, in the main, we rolled in, rang the office bell and someone would come out, take our card, let us in through barriers and again pay in the morning. I am also sure that there might have been a cursory glance either in person, or via CCTV to make sure our outfits were bona fide. What isn’t allowed, and really it’s common sense, is a car without a habitation unit that has already booked in. Easily resolved, outfit and car arrive together, regardless of splitting up to take different routes, which is what we do now if we take our Jeep with our MH. Even better, if pitches are reserved, arrive before the office closes😉Simples😁
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Two families with side by side pitches ? Hardly a revolution .
Customer focussed campsites have been facilitating that for years. Even two caravans with facing canopies and a big sheet hoisted over the gap between them to provide a covered area - as a space for kids to play, or as an alfresco meals area, or for a group of grown ups to sit and drink in a summer evening.
CAMC might at last be relaxing its corsets and starting to play catch up with the world of leisure and hospitality. Bring it on.1 -
I think (for the best of intentions) overly trying to control people’s stays and ultimately their experiences as being a negative thing. Most people who tour/motor home in today’s world have decent jobs to afford to do it. They manage to decide where they want to go, book, pay and navigate the roads to arrive. Surely, when you turn up, you expect to choose a vacant pitch that suits your purpose and you get on with whatever floats your boat. Now we’re not sure if arriving just after 1pm, especially on busy sites, you can get a more sort after pitch, because who got there just in front is running around placing stuff on them. Others have cones or similar for those with a disability. Now I’m to to check if I’m allowed in that area with a dog (presumably you’ve got the choice of those as well if you haven’t, so again limiting my choice). Now I’m surrounded by others with dogs and my dog isn’t too sociable or is nervous? I think we’re straying into a separatist territory based on the feedback of a minority of members who happen to have a bit more time on their hands. If the club still wants to pursue this avenue, then at least get a fuller picture and give out a short paper questionnaire on arrival for members to complete when they’ve more time on their hands and place into a box. Old school I know, but decisions like this can make or break an otherwise expensive stay.
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I am thinking that what is and isn’t going to happen, which areas will be which will all be made clear on the Site Maps and What to do on Arrival guidance? So visitors can browse and make a decision around what is or isn’t suitable for them before booking? Feedback after your visit (as happens now) as to how things went?
I would be far happier having family and friend groups together rather than crossing pitches, far happier taking a dog away from judgemental people who simply don’t like dogs, far happier in a non dog area if we don’t have our dog with us, will still be able to either a) politely ask anyone imposing on our holiday to desist, or b) ask site staff to sort out anything that isn’t right.
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oh the scope for more different coloured pegs! Awning, non awning, service pitch, dog or no dog, adult only or not. The combinations are endless! What about those sites it’s fast check in? No good asking people to check the web site before they go and download the site map, we know they don’t!
Besides asking those who engage in the trial by going to sites I hope they also engage those who don’t go (they won’t because they never do) about their feelings. Market research is not just about those who use your product it is also about trying to get those who don’t use the product to use it in the future.
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On a personal level and we all have our priorities, if I wanted regimental procedures of where you can and can’t go, I’d opt for the C & CC, to be told which pitch I’m having and be escorted by what feels like the head undertaker of a funeral procession. The whole ethics of the club has been to, yes pitch within the H & S distances, but also the free and easy feel for “I’ll do me & you do you “. And just on past experience, when family/friends group together and if kids are also involved, gangs soon appear and evening drinking certainly becomes interesting. 🤭
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meanwhile, on a quiet, rural CL/CS without many do’s and dont’s at all…………..🤭
Both Club’s are trying to manage sometimes difficult, often demanding, occasionally common sense lacking, visitors, each with their own wants and needs. The challenging world of customer service🤭
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"…if I wanted regimental procedures of where you can and can’t go, I’d opt for the C & CC, to be told which pitch I’m having and be escorted by what feels like the head undertaker of a funeral procession."
But that’s not the case🙂↔️. You can say which area you’d like, the usually friendly warden takes you to a vacant pitch, asks if it’s OK and will point out alternatives.
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The only exception being when the site was full with only one pitch vacant😀
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Course not. It happens on all sites at times.
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Spot on @Tinwheeler we used 4 different C&CC sites on our last trip and on each occasion were asked where we would like to pitch, and then helped by the site assistant onto a suitable pitch where we wanted to be.
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I agree with happycaravaners you travel 4 hours get to a site and somebody has reserved a pitch you like for somebody who hasn't arrived .we all pay our membership and to be told I am saving this pitch is taking the mick you get your pitch as you arrive fair for everybody that's why we pay our membership .4
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@jeben posting on here perhaps won't make any difference. The best way is to write/email the club and at least your view will be noted and enough do likewise it may get changed. Then again if eough people are using it on site then it won't.
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