Calor lite
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His prerogative, I suppose. The warden knows what his supplier will allow/not allow.
I can’t quite see how the Consumer Rights Act applies here. CRA is about your rights if sold a faulty item, as far as I know, not about a reseller of gas refusing to give you a refilled replacement bottle.
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I suspect it is not his decision, but that of the supplier, Calor refusing to allow the lightweight bottles to be refilled any more. If they have been condemned as a potential safety issue, then you and your neighbours may have reason to be grateful, though I must admit, I would rather they simply made new lightweights, even if they a little cost more because of having a shorter service life.
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My understanding is that Club sites are not main agents for Calor Gas and generally buy from a local wholesaler. If that wholesaler is unwilling to accept the return of Calor Lite there is not much the site staff can really do about it. You will probably have to find a main agent when you get back home to see if you have any better luck. Calor Lite was discontinued in February 2023 so nearly two and a half years ago which might well be adding to the problem.
David
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At least the OP wasn’t told to ring at 8am and someone would ring him back to triage the urgency of his need🤣🤣
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We maybe one of the last members to have a lite bottle? It's about three quarters full and we use so little gas that it's lasted well over four years perhaps more. I'm not sure what will happen when it runs out.
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I also have a 3/4 full Lite bottle. I noticed before X-Mas that my local petrol station at Hatherleigh in Devon had a full bottle in the wire cage. I had to do a double take as I could not believe what I had seen.
When the time comes I'll swap over to Flogas. The bottle is near as damit same size and weight
Flogas UK 6kg Propane Gas Cylinders | Propane for Caravans and More | Flogas
Last summer, in preparation for the change I snapped up one of the 5kg Gaslight bottles they do, about 1/3rd full for £10 in the small adds on Gumtree. Hopefully I'm covered for a few years.
Colin
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I read it the wrong way round! Probably because you're expecting to exchange to be empty to a full one. Must pay full attention 🫣.
Edit I quoted the above post. Which hasn't appeared. It didn't as I typed but I thought it was like the 'improved' @ function. Generally things were working well, but been 'tampered' with.........0 -
thanks all…. I just want gas without having to pay for another rental! I don’t use a lot.
A few things.
- A safety recall is noted. But this was up to 2017, the ‘newer’ cans are ok to use.
- CRA is not consumer…. It’s a cylinder refill agreement… cylinder remains property of calor etc. (all suppliers are in breach if they refuse to swap)
- yes it was an empty cylinder…..I just want some gas.
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2. It pays to be clear. I say again, it’s the warden's prerogative. Unless things have changed in recent times, Calor provision is down to the site wardens, not CAMC, and funded by the wardens.
3. You want to swap an empty bottle of some type for a full one of another. It’s still ambiguous but I guess your empty cylinder was the Lite and you wanted to swap it for a steel cylinder.🤷🏻♂️
Perhaps visit another Calor dealer?
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Why would you want an empty cylinder unless you wanted to refill it yourself and that is not legal. I assume no one else has had that problem as they have never tried to do it.
The wardens sell gas as a separate trade and they have complete control over this although must act within the law. If they do not want to sell or swap anything it is their choice.
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There seems to be shoals of red herring in this thread. I've just briefly read the Calor Cylinder Refill Agreement and the Reseller Agreement. The Reseller, quite reasonably, does have the right to refuse an exchange but must tell the customer why. If the customer is not happy then he encouraged to contact Calor customer service who will endeavor to resolve the problem.
With regard to exchanging Calor Light for another standard 6kg cylinder Calor are still open to accepting back empty Calor Lights in exchange for other similar cylinders.0 -
Update….. after lugging the cylinder 249 miles home……just been to a proper gas shop. They swapped the cylinder, no problems.
They did not understand the decisions by the club warden (or intermediary) Calor accept the cylinders back as per the CRA.
Now got to find room to lug the gas back to the van (it’s in seasonal storage).
I accept it the prerogative of the reseller to sell or not, but the club site offers gas sales as a service to the caravan users. This simply hasn’t been an ideal service to me.For the last poster…. If calor accept them back and the cylinder remains property of calor. What is the reasonable cause by the warden to object to the sale????
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@drprsmith I think you would have to query it direct to the Club. As has been mentioned gas sales on sites is usually organised by the site staff so I suppose there is some jeopardy as they are using their own money to finance the sale of gas. I suppose what might make a campsite slightly different from most outlets is that the return rate of Calor Lite cylinders is probably far higher than elsewhere because it is with caravanners that the demand is highest for a lightweight cylinder? If for some reason the campsite has difficulty sending those back to their supplier you could understand the reluctance to accept an exchange. Its a shame that you didn't get a better explanation but at the end of the day the result is the same?
David
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There is no difficulty in returning the lite bottles to calor… according to the high street stockist. Sadly the club (or intermediary) has made a mistake….. end off. This mistake had led to significant inconvenience. Although the result (got gas) is the same the process isn’t and the club or intermediary are failing to return the property of calor (as per the CRA)… and I’ve a bit of an issue of space in the car to take the gas back down to the van 250 miles away.
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I had a similar situation some years ago when I wanted to swap a standard 6Kg for a Lite. It wasnt an issue as we carry 2 cylinders, and I just waited until I found a willing retailer.
Moral of the story? Get another cylinder….you never know when there might be a gas shortage, as there was last year.
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I/we have worked this out…
As people have said…. It’s the intermediary/wholesaler/dealer ‘policy’ not to accept ‘lite’ cans.One should then ask why?
with the knowledge that calor ‘want’ these cans back and will happily exchange for a standard can.So either the dealer can’t be bothered….. or more likely that they are not returning the cans back to calor for refilling. This comment is not aimed at the club, but at the dealer.
Calor said to me ‘it’s very naughty’ for any re-seller to refuse an exchange. Their thoughts were immediately of ‘they/someone is refilling the cans themselves’.
I find it highly unlikely the the club or the wardens have any knowledge of the issue I’m implying here (or calor stated)…. But I do think all should be a little more discerning of which dealers to use to ensure ‘we’ get a good service.
cheers all
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@drprsmith I suspect site staff don't get a lot of choice from whom they source replacement cylinders because they obviously need them delivered to site by the most local dealer and I suspect other main dealers would not want to thread on toes so to speak? I honestly do not think that site staff not accepting empty Calor Lite is due to bloody mindedness. As you hinted at there is probably a problem further back along the chain. Perhaps the system works on a like for like replacement from the dealer to the site. If that were the case its possible that a campsite could run out of allocated cylinders until the old ones were cleared through the system?
David
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Hi David, I sort of agree…. But the view of calor customer services and of reputable gas dealers I’ve spoken to is….likely self filling by the intermediary…. I assume it’s propane (and butane into the blue ones) going into the cans…. But you never know as it’s possibly not done by calor.
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@drprsmith I have heard about people self refilling Calor cylinders but it is strictly forbidden by their T&C's plus of course dangerous. Cylinders should only be filled to 80% capacity and I am not sure how anyone would work that out? When I used to go to the Norfolk Broads as a youngster, a long time ago now, you would often see boatyards with a cylinder on the ground with another rigged up upside down supported above it with a tube at a higher position in order to save a few pence.
David
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From my understanding David is correct. The site staff are not the Calor Agents, they only deal in the cylinders via a local supplier and do so on their agreed terms. I’m reliably informed that, to keep the arrangement simple this is done on a like for like basis. The site managers starting and ending the season with the same number and types of cylinders be they empty or full which are returned. When I wanted to swop type the staff directed me to the local supplier who was able to comply with my wishes, it was only a mile up the road from the site.1
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As someone who has always been very grateful to the Site Staff who take on selling and managing gas sales on Club Sites, I would say it is a service that many of us are very keen to see stay in place. Staff use their own funds and time, and could just as easily withdraw from offering this service if they get too much hassle. Like for like done on site is an easy manage, and works for the vast majority. As for lugging the cylinder 250 miles, could you not have found another Calor dealer somewhere close to where your van is? Surely that was an option? It’s that or get a larger car.🤭
We had to change gas bottle sizes a couple of years ago for our small MH. A bit of research on our part easily resolved our issue.
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