Live Chat

AlanCookEsq
AlanCookEsq Forum Participant Posts: 5
First Comment
in General Chat #1

Am I wrong, but doesn't Live Chat mean you are conversing with somone rather than a computer ? I've tried using this via the icon on the club site page but am just going round in circlres with mesages repeating saying "please ask your question again".

I'm left now having to ring the club instead

Best Answer

  • DavidKlyne
    DavidKlyne Club Member Posts: 14,306
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    #2 Answer ✓

    I must admit I have not tried the Club's "live chat", however I have used others and generally found them pretty useless unless asking a very specific question. These "live chats" can be run by humans or chatbots. The latter are next to useless in my view. At least by ringing direct you will get a proper answer. Depending on the type of question we may even be able to answer here providing it does not involve disclosing personal information as it is a public forum.

    David

Answers

  • AlanCookEsq
    AlanCookEsq Forum Participant Posts: 5
    First Comment
    #3

    Thanks !

  • Cornersteady
    Cornersteady Club Member Posts: 14,779
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    #4

    I avoid live chat whenever I can everywhere online, unless it's a simple straightforward question that one could probably find out with a little work.

  • AlanCookEsq
    AlanCookEsq Forum Participant Posts: 5
    First Comment
    #5

    Thank you

  • TheCaravanningMummy
    TheCaravanningMummy Club Member Posts: 51
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    #6

    I’ve used the club live chat before and 100% been speaking with a person, think it was probably from their call centre as I had a query about a site.

  • Tinwheeler
    Tinwheeler Forum Participant Trusted Posts: 23,585
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    #7

    I wonder if it depends whether staff are on duty at the time Chat is used? Maybe we get a robot out of office hours?

  • Takethedogalong
    Takethedogalong Forum Participant, Forum Participant Trusted Posts: 17,547 Participant
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    #8

    If memory serves me right, the only time I have used it, I think you start with a Chatbot if there’s no human on duty, which directs you through a variety of “does this answer your query” type links. Beyond this, and I think it might be subject to staffed hours, I think you get a human. Which basically means you are left with a Chatbot outside what the Club considers reasonable staffing hours. Non emergency queries are possibly to be avoided at weekends and late evenings😕

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