Booking amendments

LPC

When you arrive on site and want to say, reduce it by one day is there a financial consequence? Presuming you opted to pay on arrival 

peedee

With such short notice, I would expect to still have to pay for the reduction.

peedee

SteveL

I would also. However, I thought you could still get a refund if you left early if you gave enough notice. Therefore it might depend on how long you are staying.

dunelm

Surely, a member of staff at Head Office/Booking Line will be able to give you a definitive answer.

Anything on here from members may be supposition, speculation or, at best, based on past experience which may not be current policy.

Cornersteady

According to this:

https://www.caravanclub.co.uk/booking-terms-and-conditions/

If you scroll down it's all to do about notice within three days:

Less than 3 days (nights) notice

(For example, where you tell us on Monday that
you’re leaving on the forthcoming
Wednesday you have only provided
2 nights notice: Monday
& Tuesday).

We will retain the full price (deposit and balance elements) for nights removed from your stay where those nights removed are within 3 days (nights) from when you notify us that you are departing early.

If there are additional remaining nights removed from your stay which extend beyond 3 days (nights) from when you inform us then we will retain the deposit only for those nights and refund your balancing payment element for those nights

 – ie you lose the full value for nights shortened from your stay where they are within 3 nights of you notifying us, and you lose the deposit only for remaining nights removed beyond the 3 nights from when you notify us.

eurortraveller

Yes, thanks CS - though I would never book and pay in advance on those terms - just phone a site the previous evening to ask about availability and if need be phone another.  Pay when I get there - or better still pay when I leave.  Have travelled half the world that way. 

DavidKlyne

From the information posted by CS it seems clear what would happen, except for one element, which I will come onto. If the OP has booked for 4 nights plus they would only lose a proportion of the deposit which would only amount to a few pounds. What is less clear ( to me!) is what would happen if you arrived at the site, having only paid the deposit, and immediately tried to reduce a three day stay to just two. It is probably conditional that you pay for the three days anyway but I could see an interesting conversation at Reception? I suppose the answer, in the circumstances I mentioned, would be to change the booking before arrival on site.

David

Takethedogalong

Book a night, pay deposit, add on days as you need them on arrival. It’s what we did on our last three Club Site visits. Having checked availability of course😁 

clarinetman

Hi I had an interesting one I had 10 days booked in Norfolk had it booked a long time months, I wanted to add a day on the front of the booking after much messing the price for that night night came up as £90 or so. Thought that can’t be right so I exited the amendment and booked it as a separate one day booking cost £40 or so pounds.

why the difference I thought well apparently when I booked the original days it included a 10%:off offer and in the terms and conditions it said any future amendments you would lose the whole of the 10% offer hence the £90 charge.

cannot understand why everything is so complicated.

DavidKlyne

I suspect all these offers are about providing certainty to the Club in terms of occupancy. Much of the flexibility we once had disappeared with the new system. It does seem rather strange that adding extra days to a booking undoes all the previous discounts, the Club are still getting their money, plus. I don't know whether you have taken up your booking yet but when you book in will reception deal with it in one go or will you be expected to go to reception the next day to complete the original booking? 

David