Thank You
Thank you for all your support and patience while we’ve been working hard to restore the website, App and remaining Club systems.
Almost all pages on the website are now live and the App will follow shortly.
The forensic investigation is ongoing and we will update members with relevant information when it becomes available.
We extend our sincere thanks to the Club’s IT team and our expert partners who have worked day and night to bring the Club’s systems back online in a safe and secure manner.
Please accept our apologies for the inconvenience this situation may have caused.
Comments
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Latest update…
We’ve made good progress in a very controlled and safe manner to restore our website. We are expecting the app to be live soon. Most of our administrative systems are working fully, as are our secure payment gateways. You will see further improvements to member services over the coming days.
Working closely with our technical experts and their cyber security team, we have received a positive update on the investigation into the incident. While investigations continue, they have informed the Club that there is no evidence to suggest that any member data has been stolen.
We extend our sincere thanks to the Club’s IT team and our expert partners who are continuing to work hard to restore the remainder of our club systems. This work will continue over the coming days and over the weekend.
We will of course update you of any progress.
You are now able to book all of your planned holidays for this year on our UK campsite network, at one of our European campsites and even further afield on one of World Wide tours.5 -
Great news Rowena - especially the info about our data. Well done to all concerned and thanks for keeping us informed.
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Latest update
Club systems, including the website and app are back online.
Our cyber security advisors are continuing with their investigation, this is a very important step in our recovery process and is being undertaken in a thorough and considered manner. We will of course notify members of the outcome once it is complete
We again thank you for your understanding and support during this time.
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Important Cyber Security Message from the Director General of the Caravan and Motorhome Club: Latest Information
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Rowena
That seems to be the same as the email sent out to members? I thought it quite a detailed explanation of the situation. It's good that members will be contacted personally if their data has been put at risk. I suppose for all of us its a waiting game to see if anyone experiences any issues. As it seems that no payment information was compromised it is possible that members could be contacted seemingly from genuine Club sources which people will need to be on guard about.
David
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In the past three years we have experienced almost monthly scamming attempts of many kinds. Some so very simple (they may be the worst), a few a little more sophisticated but appear speculative and one or two which were audaciously clever and could have caught out the less aware. Strangely we haven’t experienced any attempts over the last four weeks but we, like everyone else should remain vigilant and extremely careful. Such is life these days. The scammers walk unnoticed amongst us. We need to keep vigilant and suspicious at all times, unfortunately.
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Just search your name in Google, there is a 95 percent chance it will come up with something. Its all out there and then of course there are those calls randomly generated by computer. You can usually tell those from the long pause before anyone speaks. With number recognition on phones, you can ignore calls you do not recognise, I frequently do on the assumption if it is important they will call back.
I have had an increase in calls lately but it is hard to say it was down to the breach the Club suffered.
Stay safe.
peedee
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I posted this on the "What are you all up to" thread so some of you may not have seen it. Here is the other side of the story - so to speak.......
For some years now, I have been taking part in the NFU surveys - which are essentially market research vehicles for them. A few weeks ago and before the problems with this website, I received an email telling me I had 'won' a £100 gift for my participation in said surveys. "Just click here to collect it........." Checked the origin of the email and it was from an .io domain - British Indian Ocean Territory and used by tech and start-up companies. Not likely says I and ignored it (but didn't delete it). Copied the email to our local NFU office and asked them to check with their IT Dept if it was genuine. Didn't hear anything back for about 10 days. In the meantime, I was intrigued - and very carefully started to probe. Clicked on the link and all it was asking was for me to confirm my email address - well they had that anyway, says I - so I did. I then end up with the web page of what turned out to be a very reputable company in the USA - checked reviews etc and it all seemed OK and apparently they handle such 'gifts' for thousands of major companies throughout the world.
I am even more intrigued (and cautious) and went to the next step - the 'payment place where I was given lots of options - collecting the cash would involve revealing bank details and was therefore a definite no-no but I had the option of getting an electronic Amazon voucher. Thinking that would be safe since I would do the credit and therefore not reveal any Amazon details, I opted for that - it worked - and I now have £100 credit on my account. Almost soon as I had completed this, I received an email from NFU, confirming the original email was genuine.
Just goes to show that not all such emails are scams - but I was ultra cautious (and somewhat nervous) in dealing with it.
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Caution is the key word there r&r. Lots of folk are complacent when online because it's easy to be so. Always amuses me when looking through Facebook on the wife's phone how people post photos and text while having a lovely time away that would be so easy to see where they live and even to form an identity. The internet and social media are a fantastic place but can be very dangerous as well. I've even read on this forum where someone has mentioned that they haven't change a password in years.
Doing our cyber security training with the club was a huge eye opener but most of the security we need is easily done at home with a little advice and thought.
JK
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"I've even read on this forum where someone has mentioned that they haven't change a password in years."
I know plenty of those JK - and a few who keep what passwords they have in a little book marked "Passwords" next to their computer
. I know I'm preaching to the converted, but switching to using Dashlane password manager, some 8 years ago, was the best move I have made. I have about 200 passwords - none of them re-used - all the highest level of security and I haven't a clue what any of them are. As long as I don't forget the master password, Dashlane automatically logs in for me. So simple and not expensive and there's even a free version up to a limit of, I think, 50 passwords.0 -
As someone with a website I get all sorts of "communications" offering me services I don't need, or too old to enjoy
To some extent I have reduced the occurrence of such communications by removing the email link from the website so they now have to type in the email which considerably reduced the amount of spam I got, it is now only a trickle. There are clearly a lot of people on this forum who take internet security seriously and have the knowledge to question and put defences in place. However there will be a far greater number of people who just about managed with security and understanding of their devices. I think I have got Margaret to be suspicious of strange emails and phone calls but if the attempt was more sophisticated I wonder how she would manage and I expect that applies to many people. Having said that we are all capable of being tricked. Whilst Richard's idea of having passwords stored online will be much more secure I suspect to do that for many would be beyond the edge of their knowledge so a notepad next to the computer will have to do for some!
David
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"Whilst Richard's idea of having passwords stored online will be much more secure I suspect to do that for many would be beyond the edge of their knowledge so a notepad next to the computer will have to do for some!"
Spot on, David. I have two friends in particular - one retired army officer (87) and another, retired probation officer (84). Both pretty switched on with most things, but try as I might, I cannot get them to use a password manager. It is just a step too far for them.
Trouble is - and they both do it - they write their passwords down and later can't remember whether it's an i, or I or 1 - a j or J - or o or O or 0 etc etc. I've spent a lot of time with both of them, resetting passwords - but it still happens
Neither of them will change!!0
