CUSTOMER CARE & SERVICE DEPARTMENT IS AN ABSOLUTE
People please share this far and wide and tag Brownhills Motorhomes so no one has to go through what we are going through!
CUSTOMER CARE & SERVICE DEPARTMENT IS AN ABSOLUTE SHAMBLES - AVOID BROWNHILLS MOTORHOMES
WE SPENT OUR LIFE SAVINGS 100K PURCHASING OUR DREAM OF A BRAND-NEW MOTORHOME FROM BROWNHILLS AND HAVE HAD NOTHING BUT ISSUES SINCE. THE MOTORHOME HAS BEEN RETURNED OVER 7 TIMES IN THE LAST YEAR AND HALF AND WE STILL CONTIUNE TO HAVE THE SAME ISSUES NOT RESOLVED.
WE PAID TO HAVE DIAMONBRITE APPLIED TO VEHICLE AND A FEW DAYS LATER AFTER COLLECTING THE MOTORHOME WE NOTICED ALL THE BLACK PLASTICS TRIMS WERE WHITE THE DASHBOARD WAS FULL OF BLOTCHES WHERE THE PRODUCTS HAD NOT BEEN APPLIED CORRECTLY. LOOKS LIKE AN APRENTICE OR A 5 YEAR OLD APPLIED THE PRODUCTS AND DIDN’T TAKE ANY CARE DOING SO.
THE SERVICE DEPARTMENT IS AN ABSOLUTE SHAMBLES FROM THE MECHANICS USING BLU-TAK TO REPAIR PLASTIC TRIM INSIDE THE CAB AREA INSTEAD OF REPLACING OR REMOVING AND RE-FITTING IT CORRECTLY WHICH I DID MY SELF IN THE END. THEY HAVE ALSO LEFT TOOLS ON THE BED AND WARDORBE DOORS LEFT OPEN DURNING TRANSIT TO RETURN THE MOTORHOME TO ME. DIRTY FOOT MARKS ON THE CARPETS INSIDE THE MOTORHOME WHICH MUST HAVE BEEN FROM THE MECHANIS BOOTS TO ALSO MARKS ON THE WHITE LEATHER SEATS. THERE ARE SEVRAL OTHER ISSUES AND SOME ARE STILL TO BE RECTIFIED.
PARTS TO REPLACE THE FAULTY PARTS TAKING MONTHS ON END TO ARRIVE FROM RAPIDO BECAUSE THEY ARE NOT ORDERED AS SOON AS THE VEHCILE ENTERS THE WORKSHOP AND IS DIAGONSED, MEANING IM HAVING TO DO 120 MILES EACH WAY GOING BACK TO HAVE PARTS FITTED. AD-BLUE ISSUE HAS BEEN GOING ON FOR THE LAST YEAR AND THEY KEEP GIVING ME THE MOTORHOME TELLING ME IT’S BEEN REPAIRED BY WHICH TO DATE IS STILL FAULTY. HUNDREDS OF ROAD TEST MILES HAVE BEEN PUT ON THE MOTORHOME AND THE ISSUES STILL IS EXISTS WITH THE AD-BLUE.
SERVICE DEPARTMENT HAS NOW PASSED THE BUCK TO THE CUSTOMER SERVICE MANAGER BY WHICH AGAIN IM LEFT ON THE LONG FINGER NOTHING HAS BEEN RESOLVED, TOLD THE CEO WOULD BE NOTIFIED OF MY YEAR AND HALF OF ISSUES AND STILL NO REPONSE. THE CUSTOMER SERVICE MANAGER AGAIN IS USLESS AS THERE IS NOTHING ELSE, SHE CAN DO WHICH IS AN APPLAING REMARK, MEAN WHILE I HAVE A FAULTY 100K MOTORHOME WHICH STILL CONTIUNES TO HAVE A FAULTS AND THE WARRANTY IS ABOUT TO END IN A COUPLE OF MONTHS.
PLEASE PLEASE PLEASE IF YOU HAVE READ THE ABOVE THEN TAKE YOU MONEY TO ANOTHER MOTORHOME DEALERSHIP. YOU HAVE BEEN WARNED!!!