Bailey Quality and-customer service

ScreenName8C67A9B63A
ScreenName8C67A9B63A Forum Participant Posts: 1
edited March 2023 in Caravans #1

 

i bought a new Bailey Cabrera V in March 2022 having owned great Baileys before! However the build quality and customer service is absolutely appalling!!!!! 

 

I will never go near a Bailey again and will offload as soon as possible so I don’t get more issues and more failures!

 


Date of registration : 12/03/2022

Price £ 28,364

 

Since purchase I have experienced nothing but issues with build quality and component failure

Below are the issues I have experienced in the first 11 months :-

On receipt of caravan LED lights above stove not working - not connected correctly

Main water inlet pipe under front seat incorrectly installed with kink stoping water flow to caravan

Bathroom to Lounge door does not latch as magnet design not capable

After 10months Bathroom to Lounge door became jammed closed and cannot be opened. (Service company detailed below has to break door to open)

Headboard in bedroom keeps falling off in transit- brackets installed upside down in factory

Front window right hand blind cassette -velcro not adhering so cassette is loose and blind not contained

Main door fly screen jammed and then breaks making screen inoperable and unusable

Under-bed bracket to hold table broken away from wood support when in transit

Rear under-bed locker door sticks so cannot be opened

Mattress cover seam wearing and hole appears

Multiple finishers require fixing / replacing

Jockey wheel tightening handle sheared meaning caravan could not be moved

Panoramic window blind does not stow correctly in overhead cassette

Both wardrobe rails fall down in transit as the rails have been cut too short so all clothes left in mess in bottom 

 

great news their aftermarket agent Prima are just as effective as obviously Bailey. They can support as Bailey prioritise build new as opposed to supporting existing customers!!!!

 

gareth

Comments

  • JollyKernow
    JollyKernow Forum Participant Posts: 2,629
    1000 Comments
    edited March 2023 #2

    How much are you looking for?

    JK

  • handsj
    handsj Forum Participant Posts: 117
    edited March 2023 #3

    Very annoying faults. But at least you've not had the rain seeping in like we did with our brand new 2016 Elddis! These days it seems you're lucky if you have a dry caravan!

    Good luck.

     

     

  • Gillway
    Gillway Club Member Posts: 24 ✭
    edited March 2023 #4

    We bought a new Coachman last March and have also experienced many problems. On our first trip out, the bedroom window fell out and one of the others was hanging on my a thread! Maybe it’s just the way of the world at the moment. No pride in the workmanship and no thorough checks from either the manufacturer or dealer before dispatch 🤔

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