Club WiFi
Hi All,
Advise please, were on Lady Margreats Park Club Site & yesterday we paid £30 for the Club WiFi. It is atrocious, every time we come off the internet to go out, make a cup of tea etc we can't log back in and we get the error message fatal log in.We then have to ring the helpline, give them our email address and they then log us in from their end. But as soon as we log out the same problem occurs and we have tp call the helpline again. This is across our 3 different devices and occurs whatever devise we use to log in. This morning the exact same happened so we rang fresh wave to ask for our money back which they refused saying its an error which the engineer will fix in the next week or so. This is no good to us and we want a refund what can we do?
Thanks
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Go back to whoever you paid the money to - Fresh Wave/Air Angel/whoever and raise a complaint.
Next time, make your own arrangements. I'm surprised any contributor to CT wastes their money on site wifi after the posts that have appeared on here.
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The Club frequently says club Wi-Fi is getting better. However the number of issues still being reported on here seem to belie that. i have only once used the club Wi-Fi, when we were staying at a site for a week, many years ago, in London and we could see it might be useful.
I do think you are better off making your own arrangements if you want Wi-Fi on a club site. What those arrangement will be will no doubt depend upon the nature of the sites you visit (maybe you visit lots of commercial sites with good Wi-Fi) and the use you need. There are lots of possibilities out there.
We had a mini system installed when we bought the van, which we use with a Smarty sim. Serves us well and we can always login to a site Wi-Fi if it exists, which will save our data.
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The system used by the club seems so antiquated in this day and age. Occasionally I use the free log in for the club website site but that's all. Better to make your own arrangements bearing in mind that some areas still have poor signals. Sorry to hear you've had problems hope they can be solved.
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Not many these days in my experience, as long as you subscribe to a couple of providers. My phone is on EE, OH’s on O2. As a for instance last September / October touring the north of Scotland using 16 sites we could almost always get good 4G on at least one phone, even at Altnaharra. The only exception was our first / last nights at Clumber Park. At Dingwall and North Ledaig my phone had a 5G signal.
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You said (club members) Improve the WiFi on sites. We did...................
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Agreed. Even as far north as Haroldswick on Unst in Shetland I’ve had no trouble getting a signal without use of boosters or other gizmos.
It's only very few club sites that don’t now have a signal.
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There are numerous threads in several sections, FB. I doubt the search facility will help but you could start by scrolling through the threads in this section.
Here's a précis of what they say - site wifi is not fit for purpose.
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https://www.caravanclub.co.uk/uk-holidays/useful-information/wi-fi/login-support/
Might be of use too or type in WiFi in the search box top left for more info.
https://www.caravanclub.co.uk/uk-holidays/useful-information/wi-fi/
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I've stopped using club wifi and just rely on my mobile and from memory it was no worse than the club's and often better and quicker.
Apart from Troutbeck Head which is a hollow and subject to poor signal although different parts of the site is better than others (and there's a good signal at the site entrance) I've never had a problem.
Also you don't need to buy wifi if all you want to do is use the club's website to book a site and of course to be on CT.
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Fatbelly, here is a long discussion on the merits, or lack of them, of the club's Wi-Fi system. There are others too in this section in the same vein.
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FB
I have not bothered with paid Club WiFi for a couple of years now, I occasionally use it to access this website which only requires you to be logged in as a member. Like others we use our phones to access the internet using 4G. I noted from our last visit to Lady Margarets Park, 2018, that 4G access was OK. It's not that I think the annual sub is expensive, it's not but it is a bit of a hassle to use and far from reliable.
David
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Haven't used "Club" WiFi for years; the only memory of it I have is forever having to ring Air Angel, as it was then, (no idea who runs it now) due to problems. In common with a lot of other members, we use our phones and also have a dongle.
In contrast, the "other" club provides free WiFi; not brilliant at times, but at least you haven't had to pay separately for it. Of course, somehow it's incorporated in site fees, but their site prices are no different from CAMC and often cheaper.
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I subscribed for several years and my last subscription ran out just after they closed the sites for covid. I was always reasonably happy with it, but of course we took holidays out of season when the sites were less busy. Out of season sort of stopped when restrictions were lifted and sites were totally rammed at all times. I was far from convinced that the WiFi would cope and didn’t sign up again. Which if trying to use the free side was anything to go by was the correct decision. Since then 4G coverage has increased markedly and the cost per Giga byte reduced with lots more of them included in our contracts. Therefore even if the clubs WiFi was reliable, it wouldn’t make sense to spend the £30.
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