Dometic fridge problem.
We have a new Swift Sprites and I cannot turn the fridge on either electric or gas. The electric supply lightening bolt icon is showing in the control panel so the mains supply is good the gas is definitely on but it will not turn on it keeps showing faults, either; E50 gas failed ignition check supply or W05 fridge has no mains power supply.
I am actually due to take it back to Davan for a Dometic engineer to have a look at it tomorrow but was wondering if anyone has experienced similar problems ?
Thanks in advance.
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How long has it taken from reporting the problem to getting a date for Dometic to look at the fridge. I have a coachman VIP 2021 model with the fault code E50 and my dealer has been trying to get Dometic to take a look at it without any success. He has got that fed up that he has got Coachman on the problem to try and get Dometic to look at it. It is now about 3 weeks since I reported the problem. The fridge works perfect on Electric and 12 volt. So for now any off grid caravaning is out of the question.
And yes the gas bottle is full and fridge gas tap turned on.
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The OP has rejected the caravan, quite rightly, as reported in this thread:
Another example of the contempt that the caravan industry holds the customer base.
The OP deserves the applause for their actions.
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I arranged to meet the Dometic engineer at Davan caravans last Thursday after taking a days holiday from work and he never turned up nor could Davan get hold of him. As mentioned I returned the van and got my money back because they new the fridge was faulty before I even picked it up because they’d already ordered the part needed !!
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DT, this was the same scenario i had in my Dometic....pitched up at a THS, chairs and table out, change fridge to gas.....nothing, not even a click of the burner...
long story short, moved to a CL with EHU, Dometic enginerr arrived when we got home....it turned put to be a small failure in the PCB....a quick exchange (and transfer of king's ransom) and all sorted...
in fairness to dealer, when i mentioned it them at the NEC, after geeting nothing put of Dometic, they immediately gave me a free Hab service and damp check....
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I think the jury is out on the Thetford/Dometic performance..
i had Thetfords in my two Swifts and they were a real pain...
the two German vans (same brand) both had Dometics and, barring the PCB issue for which i was reimbursed, id go with Dometic as a product, but not for their Customer Service.
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