Whale water heater issues

Tom Monro
Tom Monro Forum Participant Posts: 1
edited August 2020 in Caravans #1

I have a 2013 Bailey Pegasus with Whale water heater. The water is connected and all the hot and cold taps are running freely with no air. The water heater was turned on but a fault came up on the display after a short while later saying ‘check water supply’ The water heater doesn’t appear to be filling with water and not heating, when I open the yellow drain valve nothing comes so there’s no water inside. I have also noticed that despite turning off the water pump on the control panel the pump still runs when I open a tap. Can anybody offer me any advice as to the cause of these 2 issues? 

Many thanks