Truma control handset

holmesonwheels24
holmesonwheels24 Forum Participant Posts: 148
edited January 2020 in Caravans #1

First of all Happy new year to you all.

i am looking for recommendations from members. I have a Truma mover and the handset no longer works.  It is a Truma SE  .Can any member recommend a good repair agent to repair this unit, New batteries fitted to no avail .  We backed the van into parking space ok , but the handset would not then switch on again to retract the rollers.

Comments

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited January 2020 #2

    Does the handset show any lights when tried? How old is the unit?

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,142 ✭✭✭
    10,000 Likes 1000 Comments Name Dropper
    edited January 2020 #3

    Try searching online for the instructions to link / reprogram the handset to the control box, as I assume you have no written instructions.

    If that fails, either contact Truma for help or buy a new remote control as I doubt the old one is repairable. 

    PS. You should have a method of manually retracting the rollers for just this sort of event.

  • NevChap
    NevChap Forum Participant Posts: 180
    100 Comments
    edited January 2020 #4

    I had trouble with our Truma SE mover. The unit worked fine one minute and the next nothing. I suspected the remote and changed batteries but to no avail. Took it to the dealer and they said it was (something??) that I didn't really know had packed in and I needed a replacement part which would cost about £200 plus fitting and maybe best to invest in a new mover. However, the dealer did suggest that it MAY still be under warranty, but as the caravan was 5 years old at the time I doubted it but rang Truma who said YES, the warranty is for 5 years and they paid for the replacement part and fitting. The caravan was a couple of months short of 5 years old and I had bought the mover new with the caravan. They didn't ask for any proof!!

  • holmesonwheels24
    holmesonwheels24 Forum Participant Posts: 148
    edited January 2020 #5

    Thanks folks for quick responses.

    Easy T , the handset lights do not work and no ticking noise.

    Tinwheeler ,I have all the instructions for the unit. I did wind the rollers off with the supplied tool.

    New Chap, my unit is 10+ years so warranty long gone.

  • Freedom a whitebox
    Freedom a whitebox Club Member Posts: 296 ✭✭✭
    100 Comments
    edited January 2020 #6

    Used these recently for my Truma SE, first class service 

    A&R Electronic Developments Ltd

    Unit 14 Littleton Business Park
    Littleton Drive
    CANNOCK
    WS12 4TR

    01543 579302

  • holmesonwheels24
    holmesonwheels24 Forum Participant Posts: 148
    edited January 2020 #7

    Thank you Freedom, I will give them a call.

  • Amesford
    Amesford Club Member Posts: 685 ✭✭✭
    500 Comments
    edited January 2020 #8

    I had problems with our truma  remote the battery springs had become compressed over the years so gave them a little pull and a clean for a good contact and it worked again 

  • holmesonwheels24
    holmesonwheels24 Forum Participant Posts: 148
    edited January 2020 #9

    Thanks 0001 , Yes that happened with this handset, we had to rotate the batteries to make a good contact. Tried pulling up the springs but no luck. Thank you for your reply

  • RayandO
    RayandO Forum Participant Posts: 7
    edited January 2020 #10

    I have used them for truma repair in the past and can recommend here is a link to web site

    https://www.arelectronics.co.uk/contents/en-uk/d18_Caravan-Mover-Repairs.html

  • holmesonwheels24
    holmesonwheels24 Forum Participant Posts: 148
    edited January 2020 #11

    Thanks for all advice, looks like I will contact Arceelectronics and go from there. Thanks again .

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