Insurance contact number

scottr77
scottr77 Forum Participant Posts: 4
edited July 2019 in Club Products & Services #1

Hi - I got fed up waiting on hold on the phone  to customer service so my question is this: I have Caravan and motorhome club (motorhome) insurance and the claims phone number is 0345 604 4461. Nothing in the documents shows what number to call in event of a claim from abroad. 

Does anyone have an alternative number for the claims line that I can call from the EU if required?

 

Thanks

Comments

  • commeyras
    commeyras Forum Participant Posts: 1,853
    1000 Comments
    edited July 2019 #2

    That's the only number I have for caravan insurance claims. The Caravan Insurance number is 01342 336610 and Motorhome Insurance is 0345 5040334, these numbers are on your membership card; I am sure they would direct you to the Claims Dept. The Red Pennant claim number is 020 8865 3122 if that helps. 

  • Wildwood
    Wildwood Forum Participant Posts: 3,579
    1000 Comments Photogenic
    edited July 2019 #3

    For calls from abroad you would drop the 0 and substitutes 044 which is the international dialing code for the UK.

  • commeyras
    commeyras Forum Participant Posts: 1,853
    1000 Comments
    edited July 2019 #4

    BTW it's 0044 plus number dropping the first 0!wink

  • jamesdeehome
    jamesdeehome Forum Participant Posts: 1
    edited February 2020 #5

    +44345 604 4461

     

    That's what you dial from abroad.

  • Fozzie
    Fozzie Club Member Posts: 550 ✭
    500 Comments
    edited February 2020 #6

    Scott, not sure if this will help, but if you go to the top header bar and select “Caravan Cover” the bottom section gives you more information on making claims and assistance.

  • commeyras
    commeyras Forum Participant Posts: 1,853
    1000 Comments
    edited February 2020 #7

    My  card gives 0345 5040334 as the number for Motorhome Insurance.

  • DavidSmithCandMClub
    DavidSmithCandMClub Forum Participant Posts: 23
    edited March 2020 #8

    Hi all,

    This is something that was noted in a recent review of the policy wording, and we will be correcting this in the next reprint, which will be happening within the next couple of months.

    Sorry for any inconvenience caused in the meanwhile.

    Dave

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited March 2020 #9

    Will we also get an update with ref to the reports from yesterday regarding caravan cover and  contact with the ombudsman

  • ScreenName65E2FC861E
    ScreenName65E2FC861E Forum Participant Posts: 1
    edited August 2023 #10

    Does this mean there is a different number to call from Europe or do you just mean you will print the same phone number but in a 'call from abroad' format, ie 00 44 345 604 4461.

    Either way, the policy documents I was given in 2022 still just have the accident helpline in the format: 0345 604 4461.

  • eurortraveller
    eurortraveller Club Member Posts: 6,828 ✭✭✭
    2,500 Likes 1000 Comments
    edited August 2023 #11

    Ask them.  Motorhome insurance office will be open tomorrow Sunday from 10 till 4 pm and Red Pennant emergency line open all the time.

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