Chausson Welcome 711 Travel Line
Hiya, we took the prudent step of ordering a Chausson Welcome 711 Travel Line with the leather trim in October 2018 and were given a delivery date of end of May 2019. Just in time for the 2019 touring season. We were then advised that we might receive delivery in time for 21st June, which has now been superseded by a further communication to say that the build has been re-scheduled to week 26/27, so expect vehicle in uk late july for delivery in august 2019. Reason for delay cited as "supplier issues".
Given that Brexit has yet to happen, we are somewhat taken aback by what appears to be a lack of effective systems and controls by the manufacturer to ensure that it has the parts in good time having had several months notice.
So my question is this, is this normal, is it worth negotiating a further discount for loss of enjoyment and are we within our rights to rescind the contract or insist on specific performance, or even delay registration at dvla until 1st Sept to get a "69" Plate ?
Comments
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If you’re prepared to wait until Sept, then it seems you aren’t in any rush so there doesn’t seem much point in you exercising the ‘time is of the essence’ reason for cancellation.
Many contracts of sale allow you to cancel if the goods are delayed beyond a specified number of days and that could be used as a lever to negotiate a discount.
So much depends on the terms of the contract you have with the dealer which makes it difficult to advise you.
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Most wort on the JIT principal of manufacturing where parts arrive Just In Time to be fitted. It saves the manufacturer stock piling parts in a warehouse and paying for them all in advance and they always have the latest parts available from manufacturers and other suppliers. Problems arise when parts don't turn up on time or manufacturers have problems further down the line so they cannot build anything. They probably only carry in stock a week or twos supply of parts. They also build a number of different models on the same production line. Nothing like a car plant.
We visited the Pilote factory and they had all the Fiat chassis outside ready to bring into the factory. They had perhaps 30 sitting waiting. for conversion. Lots more in the pipeline though.
If you have bought a Ford based vehicle make sure you come up with some added security measures for it. They are one of the easiest vehicles to steal. You can buy the bits you need from EBay and it can take as little as 10 seconds to open the door. As they are using a type of key to do it it also switches off the alarm. Programming a new key is just a case of telling the ECU through the ODB2 port on the vehicle that the new key should start the vehicle and away they go. Some Insurance Companies are now asking if it is Ford Based and you maybe asked to fit a Tracker.
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