Beware Frank Pickles
Our caravan is insured through Frank Pickles insurance brokers. Our present storage is closing down and we have moved to a gold standard CaSSOA storage facility. Unfortunately, it is in a postcode area that Frank Pickles' insurance company will not cover (something to do with it being within a mile of the River Tyne). No problem, other companies will insure our caravan at that location. However, even though we have over three months left on our existing insurance policy and have made no claims, Frank Pickles will not give us any of our premium back. Their excuse is that there are service charges but, basically, in my opinion, they are stealing our money. Nowhere on their webpage do they mention anything about some CaSSOA sites not being insurable. My advice is to never give money for insurance to an intermediary or small bit operator. Go to a major company that has a record of caring for its customers.