Airangel WIFI
I have recently been to Black Knowl site. I tried to login to the WIFI each time it just returned to the login or register page. I went to reception and the lady was very helpful even though she couldn't solve the problem. She gave me a number to ring for Airangel. I rang the number and the person tried to solve the problem. Unfortunately he couldn't and said he would escalate it to so,done senior and they would ring me. 3 hours later I heard nothing so rang again and the lady told me that it had been escalated but as it was Saturday there would be no one in until Monday.
After the wait I'd had on Saturday I decided to go out in the afternoon. I received a call at about 14.30 I told him that I was away from my iPad and could he call back in 2 hours. He did say that I had be given 24hr connection. I arrived back at the caravan at about 16.00 and tried to connect, the same thing happened as on the earlier occasions. I waited for his call and low and behold I a man still waiting. I arrived home on the 25th September.
Comments
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Perhaps the answer is to pay by credit card then you can use consumer credit legislation to obtain redress. If they start getting hit in the wallet, it might focus the mind.
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Isn’t that for items over £100?🤔
I’ll just carry on making my own arrangements and AA know what they can do with their rubbish Wi-fi. 😵
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I suggest that you contact the club and advise of the poor service you seem to have recieved, as this site seems to be "monitored? " on a bit hit and miss ,and a direct contact (or it seems face ache)will highlight it ? I have also reported your post as that may also bring it to someone's attention?
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Care to introduce yourself, nilrem?
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I was there 3 weeks ago and got signed up and logged in no trouble. However 2 days running I lost the signal completely between 4 and 5 in the afternoon,fine before and after . Just put it down to mass overload of system.I use an android tablet.
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Don' t use it - won' t use it. Do my own thing with Huwei mi-fi.
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I had a similar problem with my I-Pad and was advised by the warden to reset the network
Go to settings - scroll down to General - scroll down to Reset - select Reset Network settings.
It worked for me but I would hope the club wi-fi had improved since this worked.
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I tried all of that but nothing. I wasn't really that bothered as we went into Brockenhurst and used the free one in the buttery cafe.
My complaint was about the way that Airangel couldn't even be bothered to ring back. They obviously don't know what customer service is, if they do they are not bothered about it. They are only interested in how much they can get From customers.
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Ive had similar problems and the CMHC have 7 years left on the AA contract so I bought one of these plus a mobile SIM from 3 (£29 for a years wifi use) never looked back.
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Huawei E5577 Black 4G Low-cost Travel Wi-Fi
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I bought a years internet while at Clumber Park. It was fine there but here at Moreton-in-Marsh it is dreadful, very slow if it works at all. See photo. I have a WiFi connection but AirAngel has no internet connection!
Totally unacceptable.
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I pay the annual fee for Club WiFi and am finding more and more that I'm getting less value for money. Stayed on the new CAMC site at Bridport earlier this year and although wifi is listed as available on site it does not mention that there is a charge and the subscribed CAMC wifi membership is not available. I am finding it harder and harder to get good and sometimes any wifi on sites and so have upgraded my mobile to unlimited data such that provided I have a network signal I will use my data instead of CAMC wifi. I will review club wifi each year to see if there is any improvement.
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Yes agree re Bingham Grange, although it mentions the charge (at least it does now) it is not particularly obvious. Personally I think it would have made more sense to include it in the price, until they get it changed over.
Dont agree re the quality of the WiFi however. We have been subscribing for years and personally I feel there has been a noticeable improvement over the last two years. Certainly at the sites we frequent.
If you have unlimited on your phone it will depend very much on the sites you visit, as to wether the CAMC offering is worth it. Some sites have poor or non existent mobile coverage, so the site WiFi provides a useful back up. It depends on how much you need it I suppose.😀
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Yes I've had nothing but trouble with caravan and motor home WiFi, I 've been on various sites ,and before anyone says it's my equipment it's not, all works well at home, I've complained lots,to airangle and nothing happens, I've spoken to wardens they're it's cos to many are on it,it's not, the signal is up and down all the time ,one minutiae it's 3bars strength then drop p s to 1 then nothing ,then 2 then nothing, I payed the anual fee which has gone up to£ 27.50, I won't be doing that again, so airangle you can stick your wi fi.
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We have used Air Angel WiFi on club site since it was first introduced, and last year did 211 nights ( mostly club sites) and if used as requested, and have had few problems ,but as site staff advise it is not capable of streaming as some members try ,which slows down the system which in most areas are very rural "village"that to run fibre to would be far too expensive as many rural, (notclubsites)villages know only to well and at much higher prices than the £27 annual fee that is available to club members if utilized as we do
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I often have a lot of problems connecting to the internet via the Club's WiFi. Generally don't have and issue using the Club website for free but it often doesn't recognise my log in on some sites and yet on others it comes up immediately, I have no explanation why this should happen. If there was a clue (but it can't be right) it seems to connect OK on sites where the 4G signal is poor? Whilst I accept that the annual pass is reasonable value if you spend lots of time on Club sites I would argue that it is poor value for one day/week passes and I think those costs should be lowered to one pound a day or a fiver for a week. Lowering those prices might even increase take up and be cost neutral if the Club is prepared to give it a go. I am not an advocate of free WiFi but do think the prices I mentioned should be looked at.
David
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I see that I will save £30 by not buying site Wi-fi this year.👍🏻
https://www.caravanclub.co.uk/uk-holidays/useful-information/wi-fi/
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Me, too, Freddy.
OH and I both tether Pads to my phone and it works like a dream. I’m not sure I’d describe it as free but there’s certainly no additional cost involved.
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