Warranty repair

Trini
Trini Forum Participant Posts: 429
edited September 2018 in Caravans #1

We are due to take our caravan in next month for a new ceiling panel and sky light fitted.

Several wall lockers will have to be removed for the work to be completed.

What I am unsure of is detailing any dints etc on the outside of the van and also anything inside. Do we then give such details to the dealer when leaving the van with them?

We will ofcourse remove everything in the van.

 

Comments

  • Sianelen
    Sianelen Forum Participant Posts: 85
    edited September 2018 #2

    The dealer should walk around the van with you and mark any dents on an outline of a caravan and will list any defects inside the van and should give you the paperwork to sign - ours do this when we have a service.

    Sianelen

  • richardandros
    richardandros Club Member Posts: 2,684 ✭✭✭
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    edited September 2018 #3

    Ours has just been into Yorkshire Coast Caravans to have a leaky shower tray fixed and before I left it, it got a full inspection inside and out.  There weren't any defects but I was asked to sign the inspection document.

    When we picked it up - wheel nuts were torqued (even though they hadn't been off), hitching up procedure checked together with a check that the lights were operating correctly - and I had to sign to say it had been done.

    I understand why they do it but I was nevertheless quite impressed. My supplying dealer never did this.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,148 ✭✭✭
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    edited September 2018 #4

    Trini, in addition to the usual checks detailed above, I would take photographs with my phone at the point of handover. These should show time, date and location and could prove useful in any subsequent dispute. 

  • Trini
    Trini Forum Participant Posts: 429
    edited September 2018 #5

    Thank you for these very helpful and sensible pointers. 

    Sue & Andrew

  • GodivaNige
    GodivaNige Forum Participant Posts: 606
    500 Comments
    edited September 2018 #6

    I got into a huge bust up with a Midlands dealer (not mentioning any names as I agreed to no bad PR on the understanding they would repair)

    Basically, I took the van for its first service and naively left it with them without doing a walk round inspection prior to handing over the keys.

    On collection, found a gouge in some woodwork. I complained, quite strongly, but they declined to accept responsibility saying the damage was there prior to the service. My word, their word etc.

    I really kicked off big time online because I knew the interior was mint, unmarked. I started to post bad reviews all over the Internet about them, around 30 I total. Then had the MD on the phone, still not accepting responsibility but practically begging me to remove the reviews. I refused, sticking to my guns. After a few days they relented and offered to replace the damaged furniture on the understanding I remove all the bad reviews (which is quite difficult to do as it turns out) 

    Now, I always insist on doing a walk round inspection prior to handing over responsibility, recording the findings in writing. It saves a huge amount of stress for both consumer and supplier. It is as much for the suppliers benefit so if requested by the consumer, a good supplier should be more than happy to oblige.

    Lesson learnt

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