Domestic Fridge not chilling

MicheleC
MicheleC Forum Participant Posts: 3
edited September 2018 in Caravans #1

We have a new swift sprite quattro which we purchased at the beginning of the year. We had problems from the start with the fridge being too warm. The dealer told us it was the control panel software causing the problem so they disconnected the fridge from the panel and said the problem was fixed. 

We took the van away in this country and even on setting 5 electric or gas it couldn't get to the safe temperature. We took the van back to the dealer and they ran checks over a few days.  They decided that the fridge was faulty and ordered and fitted a new one 3 days before our annual holiday to France. 

The new fridge couldn't get to temperature either. It took over 3 days for the fridge to get below 8 degrees at night and as soon as we opened the door a couple of times in the day it couldnt get back into the blue zone on our fridge thermometer. The freezer never got below -8 or -9 the whole 2 weeks. 

Our dealer is at a loss. They have ordered another fridge and we are waiting to take the van back for this to be fitted. 

We are not sure what our next step will be if this fridge doesnt get to temperature. We really like the van apart from this fridge problem.