'FREE' Club Monthly Magazine

MERLIN 53
MERLIN 53 Forum Participant Posts: 11
edited May 2018 in Club Membership #1

Has the club lost it's way? We didn't receive the May monthly magazine (usually arrives 2 weeks before the new month), so notified the club last week and was told to wait another week. So yesterday spoke to head office and was informed 'no worries' we will send you May issue in the post.

This morning, we received an email from the club with an invoice for £4.00 for the May issue. I find this totally unacceptable as:

1, We was not informed we would be charged and

2. It is NOT our fault that the magazine was not delivered.

We have been members for over 20 years and this is another instance where the soul of the club has gone. Be aware of the devious ways the club is now operating, and as it is the holiday weekend all the head office people are away!!!

Comments

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited May 2018 #2

    It’s clearly a mistake. Ring them on Monday and get it sorted is the best way, I reckon. 

    That’s quite a rant, Merlin. 

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited May 2018 #3

    Sorry, make it Tuesday. 

    There you are, we all make mistakes. smile

  • MERLIN 53
    MERLIN 53 Forum Participant Posts: 11
    edited May 2018 #4

    Thanks, your welcome. NO worries as the club says and invoices you for their failings!!!

  • Helen Aaron
    Helen Aaron Forum Participant Posts: 98
    First Comment
    edited May 2018 #5

    Merlin 53

    I'm so sorry to hear about this. I can see that you have already been advised by one of my colleagues that we would never charge a Member for a magazine unless additional copies were requested.

    Please accept our apologies again for this error. No payment is due.

    Regards,

    Helen

     

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