Swift Ace Prestige Microwave

oldmanmille
oldmanmille Forum Participant Posts: 5
edited September 2017 in Caravans #1

We bought a 1 year old (2016) Swift Ace Prestige from Wandahomes South Cave 2 months ago. First time usinmg microwave and it has stopped working - doesnt heat now.

Anyway, contacted Wandhomes to be told yes can replace it but I need van servicing!! I picked van up already serviced by them 2 months ago!! I have had a belly full of Wandahome prior to this as their customer care sucks once they have the money in their hands.

So, I am looking to replace the microwave myself thus a couple of questions if anyone can help me:

1. What is the make of microwave as no nameplate on it?

2. How is the microwave removed?

Hopefully someone can help me - TIA

Comments

  • JVB66
    JVB66 Forum Participant Posts: 22,892
    1000 Comments
    edited September 2017 #2

    I would still insist they replace it under warranty as if they are as bad as you say when any warranty work is needed,  they may just try to wriggle out of it again,just show them the paperwork from the last service(if they actually did it? has your handbook/service book been filled in by them?

  • KjellNN
    KjellNN Club Member Posts: 8,671 ✭✭✭
    2,500 Likes 1000 Comments Name Dropper
    edited September 2017 #3

    Are you a member on SwiftTalk?  Swift will advise on the make, and can also help with a warranty claim if necessry.

    No idea on make, ours is a Sharp. It has a frame round it that pulls off then the actual oven is held with screws and brackets.

    Did you get the warranty properly transferred to you?

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