What a bore!

greylag
greylag Forum Participant Posts: 584
edited August 2017 in Club Membership #1

For the first time I have been asked by CMC to rate our stays at the last two sites that we stayed on.

What a long drawn out survey!  Asking roughly the same thing slightly differently more then once. I lost the will to live at 30% finished....for heavens sake streamline the survey.

I will not waste time doing it again.

Ooh I do feel better!

Comments

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited August 2017 #2

    Hmmm maybe I should complete one to see how bad it is. It does waz me off that they ask me to complete a survey and then sind a reminder when I haven't.

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited August 2017 #3

    It is fairly standard to ask the same thing in different ways. It helps the survey people screen out those that are not taking it seriously.😱

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,859 ✭✭✭
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    edited August 2017 #4

    They only take a few minutes to fill out, usually less time than it takes to post on here given the speed, or lack of it, on this forum!!! It seems to me that the Club are trying to establish certain elements of site use much of it centred around customer service and site facilities. Even if it is a pain I would have thought in all our interests to fill them in. People often complain on here that they are not consulted on things so it seems to me that we are although I suspect we don't quite know whywink

    David

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited August 2017 #5

    The OH did the one for Hawes. She said it took about 5 mins. So not particularly onerous. 

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited August 2017 #6

    One could always put "see previous comment" on a duplicated question.

  • JohnM20
    JohnM20 Forum Participant Posts: 1,416
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    edited August 2017 #7

    Surveys are OK if the originators of the survey take notice of the results and act accordingly. I somehow have a feeling that this might not happen if the 'results' are not what was hoped for.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,859 ✭✭✭
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    edited August 2017 #8

    Surveys are often used to establish "where we are now" The results of these surveys may well just confirm that the Club is where it expects to be and perhaps there is no need for further action. On the other hand they may well show up some surprises which do require further action. Reading between the lines of these surveys they mainly seem to be about the customer service element on Club sites. People could suggest that all this information could be gathered by the standard reviews. But consider for a moment when you see the comments that the wardens were wonderful, what exactly does that mean. I don't know what that means and in 35 years of membership have I not come across someone I would describe as a "wonderful warden" in my understanding of the meaning of wonderful? These surveys ask people to differentiate a bit more to get to a real understanding. So I think they are trying to understand what your experience on site was rather than just saying things that members think the Club want to hear?

    David

  • ChrisRogers
    ChrisRogers Forum Participant Posts: 435
    edited August 2017 #9

    Agree, we only stayed for 1 night, arrived at 3.00pm, left at 6.00am. Overnight stop for the Euro Tunnel.

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited August 2017 #10

    I suppose that for me it 'feels' a waste of time simply because I cannot recall any time in the last 10 years when I have been unhappy with the service.

  • meecee
    meecee Forum Participant Posts: 304
    edited August 2017 #11

    +1

    We're going again next week so probably will be asked it all again

  • dmiller555
    dmiller555 Forum Participant Posts: 717
    500 Comments
    edited August 2017 #12

    I'm suffering with memory loss as well; I think. 

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