Family Membership - question

BirchHillFarmCL
BirchHillFarmCL Forum Participant Posts: 187
Photogenic
edited July 2017 in Club Membership #1

The Club website states:  "You can include a joint member to your membership free of charge. Additional family members can be added for £8 each."
https://www.caravanclub.co.uk/faqs/membership#joining

I was under the impression that the above only applies to family members sharing a single outfit (caravan / motorhome), and that they use the same address. 

Is this the case, or could (distant) family members pay the extra £8 (same membership number but different names on the cards), have different outfits and live at different addresses (albeit using one correspondence address and share one magazine / Sites Directory)?

Ian Kelly

01691 622951
Holiday@BirchHill.co.uk

Birch Hill, The Cross, Ellesmere, Shropshire, SY12 0LP
www.BirchHill.co.uk

Birch Hill Farm - an award-winning hideaway in the beautiful lake-lands of Shropshire - exclusively for members of the Caravan and Motorhome Club

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Comments

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #2

    We came unstuck several years ago when we visited a club site with one of our grown up children. We forgot it was a members only site and our daughter was travelling separately after work. Other than suggestions that she slept in a lay by or pay full membership just for a one night visit we got into quite a bit of "local" difficulties at reception involving phone calls to the club. All in torrential rain and gales on the Cornish coast. It did not endear us to the club even though it was our genuine error. It was resolved by a smoke and mirrors approach. I'm afraid it's a one family, one address, one membership inflexible deal. frown

  • BirchHillFarmCL
    BirchHillFarmCL Forum Participant Posts: 187
    Photogenic
    edited July 2017 #3

    I thought that was the case, but the Club website FAQ section does not make that clear.

    Ian

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #4

    No it doesn't and you need a head torch and magnifying glass to find it in the club rules. The simple description given in your example is  inaccurate and misleading. 

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited July 2017 #5

    What's more, on club sites, one membership number can only be used for booking one pitch. A separate unit would need a second membership number.

  • eurortraveller
    eurortraveller Club Member Posts: 6,829 ✭✭✭
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    edited July 2017 #6

    I sympathise, Brue. It's this sort of obsession with inflexible rules which put me off Club sites years ago. The whole idea of "membership" should be killed off and buried. I don't need membership for Premier Inns or Center Parcs or any of the caravan sites I go to. And yet this is the Club which says it is modernising its image to attract a wider clientele !

  • KjellNN
    KjellNN Club Member Posts: 8,667 ✭✭✭
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    edited July 2017 #7

      Do you mean your daughter was travelling with her own  outfit, so 2 pitches required?   

    Or was she to stay with you as your guest?

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2017 #8

    A family member is some one who is family and who lives at the same address as the main members and can use main members outfit, and ,according to one of my "contacts"there are some who flout this but of course get "caught" when trying to use their own outfits on the same site as the main members,  or with the new booking system try to book the same site as the member, which it will not allow as the membership number is the same,

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #9

    KJ, she was travelling separately after work in her car then going on the next day to visit extended family further south in Cornwall. She also paid the extra to park her car too, arriving in the dark on a stormy night. Equally I could have had my Mum with me, so beware of taking an extra family guest on a members only site. We had our big caravan then and there was room for one more in the van. We had failed to notice it was a members only site, I'm sure it happens to others too.

    No doubt CL owners are faced with similar problems hence the OP. Granny in the van is a no no if she doesn't live with you! frown

  • Navigateur
    Navigateur Club Member Posts: 3,880 ✭✭✭✭✭
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    edited July 2017 #10

    . . . . or grandchild for that matter!

    Tesco (and all the rest) give you extra loyalty cards for pals to use. Caravan Club policy is "keep out".

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #11

    A sort of buy one, bring one free, policy would be good....smile (I don't mean a non paying guest, just a guest who is not a member.)

  • PhilHeller
    PhilHeller Forum Participant Posts: 267
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    edited July 2017 #12

    The grand children one would certainly empty a lot of sites if it was enforced🙄

  • JayEss
    JayEss Forum Participant Posts: 1,663
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    edited July 2017 #13

    This is the opposite of what we were told when I took my mum to stay with me on a members only site.  We were told that guests staying in our van was fine but that membership would be required for a separate pitch. 

    It's academic really as I'll not be taking her to any more CC sites but I'll admit to being confused now 

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2017 #14

     As long as there is one paid up member present in the sited c/van or m/van,  the rest up to the limit of said vehicle(ie 4 berth) + 2 in an awning,  can be guests of the member and do not need to be members in their own right, and that includes member only sites

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #15

    I had a look at the rules and regs in the handbook this afternoon, as the OP said the impression given for members only sites is that all have to live at the same address unless they are members in their own right. There are also variations for seasonal pitch users depending if it's a members only or non members site. I would be interested to hear a confirmation from the Club. As the OP states it isn't easy to understand the full rules and it certainly doesn't spell them out in his link.

    Too late for us, it wasn't a good experience, in fact it was very unpleasant.

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited July 2017 #16

    Exactly. If I had a son or daughter at home who was a family member I could site our caravan for them to use. 

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #17

    But that's not the question posed by the OP. wink

  • KjellNN
    KjellNN Club Member Posts: 8,667 ✭✭✭
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    edited July 2017 #18

    This is the way I thought it worked too!

    We have  several times had my sister with us on CC sites, no idea now whether any were member only, but it was not something we ever gave any thought to.

    We will be taking grandchildren in the future, possibly my sister again too, a bit worrying now!

  • Tracy123
    Tracy123 Forum Participant Posts: 167
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    edited July 2017 #19

    Hi All,

    This all seems to be getting confusing so I will try to explain:-

    Membership - 1 lead Member and 1 joint Member. If you wish to add a family member as an extra cost they need to be living at the same address and using the same outfit.

    Staying on sites - all Club sites - So long as a Member, ie lead, joint or family, is staying on site they can have anybody stay with them.

    Hope this clears things a bit but please ask if it is still unclear.

    Tracy

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #20

    Tracy, can you reconfirm that on a members only site or a CL we can take a non member as a guest in our van. Many thanks. smile

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2017 #21

    I am sure thats what Tracy means when saying ALL club siteswink

  • Navigateur
    Navigateur Club Member Posts: 3,880 ✭✭✭✭✭
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    edited July 2017 #22

    So long as a Member, ie lead, joint or family, is staying on site they can have anybody stay with them.

    So what is the position if the sole member goes off to, say, Tesco for supplies leaving three non-members on site?

    Or the sole member goes off on a day trip leaving some of the others?

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #23

    wink

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2017 #24

    Then it is the responsibility of the member to ensure they are all chained up  before leaving the sitesurprised

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited July 2017 #25

    Would that be on maximum of 3m length chains? 

  • KjellNN
    KjellNN Club Member Posts: 8,667 ✭✭✭
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    edited July 2017 #26

    brue....I think you were treated wrongly......let's hope wardens are more savvy in future.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #27

    Yes I think we were treated quite badly even though I phoned the club who confirmed what the warden had said. The warden had even suggested B&B for our daughter!!

    I would really like Tracy to confirm this once more as per the club site rules (I can't find a link to the site rules regarding member only sites.)

    As I now understand it we can take a guest with us on to a members only site and pay the non member fee.

    I wonder if this has now helped the OP?

  • Navigateur
    Navigateur Club Member Posts: 3,880 ✭✭✭✭✭
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    edited July 2017 #28

    "members only site and pay the non member fee"

    Alice Through the Looking Glass?

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2017 #29

    Having difficulty getting post on here just now but I am bemused by this saga and i wonder what the OP thinks? 

  • KjellNN
    KjellNN Club Member Posts: 8,667 ✭✭✭
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    edited July 2017 #30

    No, you are a member, you are paying the members pitch fee, and the fee per head. The non member fee is a pitch fee, not a per head fee, so your guests are charged at the same rate as you.

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited July 2017 #31

    As K says. You go onto a club site with a guest and you pay members rates. It is that simple.