Website Essential Maintenance
Comments
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Hi SteveL
Emailed web team morning who referred it to Wifi team and airangel. Long discussion with airangel this afternoon who said would discuss with club but agreed not a device compatibility issue.Email from club later to say are looking into problem and will respond in 20 days! Like you I had no problem at Leek and Buxton sites three weeks ago. Looks like something else was lost again during the work last weekend.
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Hi again SteveL
Guess what. None of the three buttons for "visit website" , "faq "or "need help" on the site WiFi log in page work when it pops up automatically. If I delete this page and do as you suggest type in bt.com it connects to the club site. How weird!
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So basically they are admitting they never actually look at this site, read the comments, or try and use it themselves🙄
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Why am I not in the least bit surprised?
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hence my oft-repeated (but oft-ignored) comment to make available a copy of the 'definitive snag list' so that we users (those actually using and testing this 'product') can be confident that reprted items are listed for all to see and not just swept away.
if you took your caravan to a dealers for a service and there were several fixes to complete, you would expect the technician to be working from the customer list or a transcription onto a 'job list'. either way, this would be available to all to ensure that what the customer has reported is actually what the technician has been asked to fix.
is it really that difficult?
currently, following an outage, CT users are playing 'guess whats changed' rather than being told in advance what fixes are to be completed.
ive really never come across this sort of hap hazard, scatter gun approach before.....
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They don't tell us what the upgrades are so that they can't be blamed when they don't work. We just continue to assume that they are "pending".
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I just wish I could have got away with this approach during near 30 years in the game. Would certainly have eased the pressure on getting things correct and on time.
Love the above cartoon as I used to get into a lot of trouble by actually talking to the end users to ensure we were both aiming for the same thing.
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Hi ForestR,
Thank you for commenting. Our IT team have now picked this up with Air Angels directly. As some of you have mentioned, this appears to be a site specific issue, rather than affecting the network.
This won't have been as a result of the work completed earlier in the week which was standard security maintenance on the website.
Hannah
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Caravan Hannah as you're posting and reading on this thread can I draw your attention to multiple posts for some new threads and replies. This was once 'fixed' but seems 'unfixed'. It's also taking me a couple or more attempts to post. Blue line appears around reply, but it doesn't grey out until tapped again at least once. Currently using a Samsung android phone with Samsung Internet. Not been an issue for a while but has returned 😉. Thanks
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Hi SteveL
It gets more interesting by the hour. Thanks to your help can now get on this site with no problem but none of us on Bridlington site can get on the pay site WiFi which seems strange because I would have assumed it would run on the same server. We all get the same message when failing to log in "RADIUS server not responding".Spoke to airangel who said site server needed rebooting but that did not work. Any idea what the message means as I have had enough conversations with airangel to last a lifetime and the warden does not know what else to do.
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Sorry it is not an error I have come across. I am familiar with the wifi not responding and needing a reboot, but you know that is required because nothing works pay, or the free part. Normally a word to the warden and a reboot sorts it. I would think the warden needs to talk to airangel, perhaps they may need to visit the site. I have seen them about from time to time fiddling in cabinets.
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