disappointed
While in Spain last September a drunk driver hit us, having police attendance x 3 cars then to the station to make a 3 page statement with the help of a Spanish friend after said drunk driver was arrested. Then came the problem of getting our van mended, we were told on our destination at La Manga to have the van fixed as we were staying for the winter. This we did and duly sent all documents as asked plus copy of police statements to Equity Red Star our insurer, after several phone calls and yet another copy of everything as it was lost in post we finally received payment of repairs LESS £100 excess, this we felt unfair as it was a no fault accident, We are now talking 9 months on, no communication from the firm and no sign of full payment, Having gone to this insurer as we were caravan wardens for 12 years and felt this would be a trusted insurer recommended by them we feel very disappointed.We rather feel the claim being only£400 it was not huge.