2 year old van- and its damp

DIASTECONOLI
DIASTECONOLI Forum Participant Posts: 5
edited April 2017 in Caravans #1

hi folks...bought a new caravan march 2015 had its 2nd service this week and its damp 60 and 70% on one side,its covered under warranty but really not happy,has anyone else been in this situation?we bought this new van due to our previous 2nd hand van being damp and didn't want to spend money on it so decided to get anew one so wouldn't be worrying.....wish we hadn't bothered,,,very disappointed to say the least,any advice on what to do would be very much appreciated

Comments

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,150 ✭✭✭
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    edited April 2017 #2

    Go back to your dealer and instigate a warranty claim. It is the responsibility of the dealer you bought it from to sort it out.

  • DIASTECONOLI
    DIASTECONOLI Forum Participant Posts: 5
    edited April 2017 #3

    hi thanks for the reply I have phoned them and they are going to repair it as under warranty,i explained I was not happy and would like them to take the van back but they replied we have to give them the right to repair it,suppose il just have to let them repair it

  • Bakers2
    Bakers2 Forum Participant Posts: 8,196 ✭✭✭
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    edited April 2017 #4

    Really sorry to hear this yet again. Be prepared for a long wait for its return. This too seems to be the norm. Clearly state what you expect and a time frame, try and get written agreement. If it needs new parts you'll probably have to wait for the next manufacturer run to produce the next batch, again the norm. I'm not trying to be a killjoy but to give you some idea of what to expect. Could you take it to the dealer for assessment and continue using it until the parts are ready or they have a window to repair? Rather than loose out on use over the summer.

  • Pippah45
    Pippah45 Forum Participant Posts: 2,452
    1000 Comments
    edited April 2017 #5

    It seems to be an ever increasing problem it isn't a Lunar by any chance is it?  Bakers 2 advice is great don't let them have it to wait and wait for the sections to come in.  I think I would be mentioning stuff like loss of use compensation etc etc.  Not fit for purpose I'd another phrase that springs to mind.  Poor you I hope you get it sorted quickly.  

  • DIASTECONOLI
    DIASTECONOLI Forum Participant Posts: 5
    edited June 2017 #6

    we are still waiting for the parts  to be delivered ,could take up to 6 weeks we have been told,then how long they will have it I do not know,frustrating to say the least 

  • DIASTECONOLI
    DIASTECONOLI Forum Participant Posts: 5
    edited June 2017 #7

    no its an xplore..wish I had kept my pastiche was older but better quality

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited June 2017 #8

    It seems to be an ever increasing problem it isn't a Lunar by any chance is it?

    I am not sure that there is any regular modern caravan that I would have faith in particularly

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