Frustration with Caravan Club Nissan Offer
Until this morning I was feeling delighted that I had managed to secure the discount deal through the Club for a new Nissan X-Trail. My feeling of being delighted has turned to one of frustration, annoyance and disappointment at the apparent inefficiency of the Caravan Club in managing the offer.
I am supposed to collect the car on Saturday morning but the salesman at the dealership has just informed me that he is still waiting for a code from the Caravan Club for the discount. He is also awaiting the delivery of the free tow bar which is also arranged by the Club. He informed me that he has written countless emails and made several phone call and all, thus far, to no avail. He is awaiting further information promised for 3.00 p.m. Meanwhile I am beginning wonder when our new car will be available.
To make matters even more annoying, I received an email from the Caravan Club this morning promoting the special offer - 15% discount etc. - on a new Nissan X-Trail if ordered by 31st March for registration before the end of June. The salesman at the dealership has told me that the Club is giving misleading information because there are no Nissan X-Trails anywhere in the UK available for delivery until the end of July. In other words the Club is promoting an offer which they cannot honour - what a total shambles!!!!!
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Looks as though bringing the CAMC into it has caused the problem. When we used the deal 3 years ago it was up to me to get the code, which was obtained from Nissan and emailed within a few minutes of my phone call. The only input the club seemed to have at that time was promoting the offer. Although there was no free tow bar, just money off the vehicle. I hope you can get it sorted out in time.
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Geez Q6, that is a sorry tale. You must be very angry as well as frustrated. It certainly doesn't fill me with confidence
. Keep at it, push them or it seems your initial happiness could well be sorrow, I hope it works out for you.0 -
Get on the phone to Nick Lomas, Qashqai. This is shoddy in the extreme.
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Tracy, with all due respect to you and I'm sure your intervention is appreciated, this needs swift action rather than looking into.
It's another appalling muck up by the club demonstrating incompetence, inefficiency, or both. I hope Qashqai gets decent service from now on.
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Hi Qashqai66,
Sorry to hear about your experience with this, I’ve spoken to our Member Offers team and it seems that you may have been misled by the dealer. Our Member Offers team would like to speak to you about your experience. I’ve emailed you with a number to call when you’re free.
We’re looking to get a statement from Nissan to address the inaccuracies presented to Qashqai66 about the member offer, I’ll be able to update you all in time.
I'll close this for now as this will be dealt offline as a complaint.
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Hello again Qashqai66
We’re sorry there has been some confusion around the Nissan offer and vehicle collection. We immediately spoke to Nissan to ensure this matter was rectified.
Nissan have apologised for this isolated incident and they have put measures in place to make sure it does not happen again.
Please feel free to contact us directly should you have any further issues.
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I need to write again in order to put the record straight as it seems that I have been misled to an astonishing degree by the supplying dealer. I will not provide the name of the dealer here as, until now, service from the concession has been very good. That means that it is all the more disappointing that, if I have understood correctly, I have been fed a continuous stream of misleading information.
I was contacted by the Club last night and have, today, had two conversations with the relevant manager in charge of the Club Offers. I do not think it wise to publish too much detail of exactly what has transpired between me and the dealer; suffice to say that the information I have from the dealer does not match the information from Nissan customer services which has been relayed to me via the Club Offers manager. I have been informed by the Club that I will be hearing from Nissan customer services in due course.
Meanwhile there seems to be no possibility of my taking delivery of the car tomorrow as had been promised originally by the dealer. This simple fact leads me to what I think might be a possible reason for the failure of the dealer to provide my car tomorrow but I will not follow through with that speculation here in the public domain. I have test driven the car and my wife and I examined it closely at the dealer last week: I leave others to draw possible conclusions. I wait with baited breath to hear what the dealer has to say either tomorrow or next week. At 4.55 p.m. I was assured of further information by the dealer; the time is now 5.53 p.m. but no information has been forthcoming.
The only remaining point for me now is to stress that the staff at the Club head office have done everything in their power to assist me in this matter both yesterday and today. I am most impressed by the level of service and concern shown and owe them my thanks.
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Qashqai, we once had a big dispute involving a local Nissan dealer and Nissan themselves. I won't bore you with the details but there's a chance it could be the same dealership. I hope you get more joy from Nissan Customer Service than we did.
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I'm confused that you have already test driven and been promised the car tomorrow when,
Quote:
The salesman at the dealership has told me that the Club is giving misleading information because there are no Nissan X-Trails anywhere in the UK available for delivery until the end of July.
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Thanks for the kind words Qashqai66. I'm glad we could help and I hope it all works out for you
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Hi all, Nissan have issued a statement with regards to this situation:
Official statement from Nissan:
We would like to thank Qashqai66 for bringing this to our attention and sorry to read about his experience.
To clarify the Club has never been expected to arrange or issue a discount code. Members simply have to present their membership card to their local Nissan dealer and the dealer will then request the code on behalf of the member at point of purchase.
The Club has also never been responsible for arranging a tow bar; this is again arranged by the local Nissan dealer.
We are delighted to inform X-Trails are freely available and we are in contact with the Club, Qashqai66 and his local dealership to ensure the vehicle arrives as soon as possible.
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