Another CL Booking Bug.
Comments
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Well, I have just looked into this thread, and cannot believe how badly the new website is still letting down CL owners. The kind of words I want to utter would have my post removed, so I will merely restrain myself and just thank CL owners for hanging in there and keeping going. I sincerely hope that these major issues are resolved for you, and can only say that as another who remains a member almost solely for access to the CL network, then I feel utterly cheated, frustrated and rather angry.
As someone who spent a working lifetime in the leisure industry, the lack of acknowledgement over the total shambles that is currently the CL section is not professional and the Club should be issuing a public and heartfelt apology for the current mess they have created for both CL owners, and CL users.
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Can't see that any of the problems have been corrected so looks like another promised update has failed to materialise. Continuing from TDA's comment regarding experience in the leisure sector, I worked in the IT industry for over 30 years delivering online services to the financial sector and I've never seen such a fiasco with an IT development as this one. The lack of communication and failure to deliver any fixes in the 6 weeks since launch is unbelievable. Their processes (and personnel?) need a complete overhaul.
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I can understand why cl owners are very frustrated with all the problems with searches etc on the new website. The CC have not corrected the problems quickly enough and they should be ashamed!
Luckily it has not put us off and I have already booked a couple of "new to us" CL'S for this year.☺
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We are the Meadows Touring Park, we have to voice our serious concerns regarding the new cc website. No one at HQ seems to be listening. We have two other cl's numerous reviews on OUR site. One of those reviews is not good at all. This is how it has been for the past month, so just when folks are about to search and book their holiday................ the rest is history. What can we do, change our site name to some obscure name and start over? Write off the last 4 years 5* reviews grrrr!
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In relation to Gail01's post can I just ask the Caravan Club IT dept why it is ignoring removing the incorrect reviews on her CL page?
If TripAdviser (other review sites are available) had left incorrect reviews relating to a similarly named establishment on the wrong place and had known about the problem for at least 17 days then they would expect to be sued. The fact that they have not removed these erroneous reviews is disgraceful. No excuses CC - GET IT SORTED URGENTLY.
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Threaten them with legal action for defamation. That should focus the mind.
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We are great CL users and although the Forum problems are something I can live with and not worth moaning about, the correct operation of the Website business is.
Very sad that CL owners are badly affected and you have my wholehearted support, it may help to know that we who use CL's regularly will generally work around these search and visual problems and not give up because of the difficulties. The Caravan Club search is not the 'be all and end all' tool used by me in reviewing/searching out your CL sites.
I do hope it's prioritised in your favour.
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IT departments all over the world have been upgrading software and migrating data from servers to servers for decades now. This normally happens seamlessly even with huge multinational companies.
Why then does the CC IT department find carrying out this straightforward procedure on a relatively small IT system so difficult to achieve. ?.
Cheers.......................K
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Thank you to everyone for your support, I have just checked the meadows touring park, which appears under Tywyn, Wales. It looks like we're back on track. Our 5* reviews are back in place just hoping it stays that way and that all the search facility glitches will follow. 😊
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Are you aware that you have some good reviews on UKCampsites as well?
David
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Wherenext
They may have had more important underlying issues with the website to sort first. Not suggesting for one moment that CL's are not important but there may be other elements of the website they need to corrected first before they can effectively move on to correcting the things that have been mentioned here.
David
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Not sure whether I'm getting the same fault as Gail but for my Greenacres CL I occasionally get the reviews for a Greenacres CL in Norfolk. Not had the problem for a couple of days but have just managed to get it but can't find a way to consistently recreate it.
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Hi everyone,
I’m pleased to inform you that the problem with the Meadows CL reviews (and others similarly named) has been resolved. Each of the Meadows’ reviews should be showing correctly now, and the team are working on Greenacres next. Please note that these links need to be amended manually across the board, but we are working on them. This should be fully resolved by next week.
In the next release (which should be live by the middle of next week), we will also have fixes for CLs with similar names all appearing in the dropdown menu (all will now appear instead of just one) and the ‘search by facility’ function will be working correctly.
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Hi Brue,
This is also in hand, unfortunately I can't give you a final date but I will keep you all updated
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Hi Rochelle
Thanks You..
I am DELIGHTED that after more than 6 weeks, not only are these issues being resolved, but that some timeline is being given, and that we are (at last) being given some information about what is happening and when it might happen.
I'm amazed that these 'fixes' need to be done manually, and that it has taken more than 6 weeks to get to this point, but hey ho..
Unfortunately a number of CL's have seen a distinct drop in 'web traffic' and bookings in the past 6 weeks. I can only hope that when this new website is working - as it should have done from day 1 - that bookings will once again pick up.
Perhaps the Club would make some amends by considering a little 'CL Marketing' to help us CL's pick up the lost business we have suffered in the past few weeks, and promote the CL's (like The Meadows) who have had the most issues via the Facebook 'Site of the Week' feature?
I hope that this unfortunate incident is now behind us and that the Club can concentrate on helping CL's to serve members and encourage new CL's to join the Club.
Please pass on my thanks to the teams involved.
Ted Howard-Jones
(our new CL website)
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I can confirm that the problem with the incorrect reviews being shown for the Greenacres CL has now been corrected.
I look forward to my reviews for the Greenacres Farm CL being reinstated which I understand will happen next week.
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"A little CL marketing" is not what you, or any CL owners, want at this time - believe me. Not until the web site debacle is truly sorted out, particularly - in my experience - the CL site search. I'm really pleased that your issues seem to be sorted but there are still others that haven't. The map search is near impossible to use. A CL site near us doesn't show on the map - does yours? On the regular search page if I ask for CL's near Oban - there aren't any...If I was a CL site owner I would STILL be seriously concerned.
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Ha - now I know why there are multiple replies. Hit 'reply' & nothing happens (where have I seen that before), hit it again and two pop up, or four as I've seen in one case. If it wasn't so infuriating it would be funny. Get a grip CC.
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VB I tried the map search, it wasn't easy, I realised that you can't tick both boxes for CC sites and CLs. Once I unticked the CC box I found the two CLs in the Oban area. I tried the conventional search via Argyll and Bute, Oban and the two CLs appeared, I didn't tick any facility boxes.
I would say it's half way to working but as yet not straightforward. And I agree with Ted, the CLs now deserve a bit of a boost.
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Thanks brue - we had found, and booked, a CL site near Oban but it was a pain searching - and still is. Alice Street Farm CL, near Frome, doesn't show up on the map search but does on the conventional search. I prefer the map search facility and we're still looking for sites for our six week Highlands tour May/June. I'm not overwhelmed with confidence that I'm seeing all the CL's available.... Agree - CL's owners need all the help they can get at the moment - but let's hope that Alice Street Farm isn't the only one missing from the map. Somehow I doubt it...
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